Customer Sales

*** ******* ****** **.

Smyrna,TN

615-***-****

**********@*****.***

Zuri Weathers Jr

SKILLS:

● Packaging

● Materials Handling and Transport

● Shipping and Receiving

● Assembly and Production

● Order Picking and Processing

EXPERIENCE

ADVANCED CALL CENTER,Johnson

City,Tn Customer Service

Representative

August 2016- July 2018

● Preserved revenue streams by

utilizing strong communication

and negotiation skills, offering

refunds as last resort to

maintain customer satisfaction.

● Answered customer telephone calls

promptly to avoid on-hold wait

times.

● Fielded customer questions

regarding available merchandise,

sales, current prices and

upcoming company changes.

● Responded to customer requests

for products, services and

company information.

● Answered constant flow of

customer calls in queue per

minute.

● Maintained customer satisfaction

with forward-thinking strategies

that focused on addressing

customer needs and resolving

concerns.

Amazon Distribution Center—

Material handler

December 2019 - October 2020

● Manually transported warehouse

materials weighing up to Number

pounds and maintained stamina

while standing,sitting, bending

and walking for extended periods

of time.

● Used forklifts and pallet jacks

to relocate products.

● Checked packages and merchandise

for damage and quickly notified

vendors to request replacements.

● Prepared orders for shipment by

systematically picking, packing

and labeling merchandise.

● Used hand-held devices and

computers to record and monitor

inventory levels and completed

audits to uncover and address

inaccuracies.

● Loaded, unloaded and moved

material to and from storage and

production areas.

EDUCATION

East Tennessee State University,

Johnson City,TN

August 2016- May 2021, Johnson City,TN

Bachelor Of Arts Sport And Fitness

Management

● Minored in Business Management

and Marketing

Contact this candidate