Ryan Cutsforth

Communications Technology Professional

**** ** ********* **

Portland, OR 97029

503-***-****

adi62f@r.postjobfree.com

TECHNICAL SKILLS

Hardware

● Assembly, maintenance, repair, and

troubleshooting of desktops, laptops, tablets,

audio/video hardware, printers

Networking

● Configuration, maintenance, and repair of

LAN/WLAN technologies on all platforms

Software

● Installation, configuration, maintenance, and

troubleshooting for all software platforms.

Operating Systems

● MacOS, iOS

● Microsoft Windows 7/8/10

● ChromeOS

● Linux

Programming Languages and Certifications

● Python, HTML, CSS, and Javascript

● Certified Apple/Microsoft/Google Educator

Event Technologies

● Sound and lighting system operation (live

productions, speaking/music recording),

setup/strike, troubleshooting and execution

EXPERIENCE

Desktop Support Specialist—CareOregon, Portland, OR August 2019 - Present

● Provide in-person, virtual, and voice technical support for 800+ end-users, including executive, production, and administrative staff.

● Provide direct support for audio/video presentations and conferences ranging from small departmental conferences to Executive presentations to all staff.

● Utilizing incident tracking/ticketing system, as well as editing/developing Knowledge Base.

● Systems administration and maintenance using Active Directory (On-Premises and Cloud-Based), SCCM, Outlook/Exchange Administration, and Microsoft InTune/Azure Technology Instructor—Ridgewood Elementary, Beaverton School District, Beaverton, OR August 2016 - August 2019

● Provide daily academic instruction and presentation of learning materials to each class in a school of 450 students

● Provide direct instruction to student body including, but not limited to: academic instruction, behavior modification, social-emotional learning.

● First point of contact for educational technology support, including: purchasing, installation, deployment, upkeep, and repair of computer systems, software, projectors, televisions, audio systems (auditorium and classroom settings), and screencasting equipment.

● Deploy, install, configure, and manage student and staff services via Microsoft Azure, Sharepoint, ADFS, and devices including 30 iMacs, 60 MacBook Pros, 300 iPads, 160 Chromebooks, and 40 Windows systems. Production Technician—Portland Community College, Portland, OR September 2016 - June 2019

● Maintain collaborative working relationships to complete tasks using ticketing/incident tracking system.

● Install, operate and maintain a variety of electronic/musical equipment at PCC Campus.

● Oversee audio production with recording devices, recording workspaces, public address systems, amplifiers and mixing boards.

Event Supervisor—Portland Community College, Portland, OR September 2016 - June 2019

● Responsible for deployment, installation and continued maintenance of auditorium presentation tools, including setup/strike, stagehand during performances.

● Provide training and collaborative team-building for event staff. Maintenance Supervisor–Hampton Inn and Suites, Best Western, Entrada Lodge, Bend, OR June 2008 - September 2013

● Maintenance and upkeep of three hotel properties under the same owner, managing a crew of 4

● Troubleshooting, service, and installation/replacement of HVAC systems, building electrical systems, plumbing, and carpentry/painting.

● Troubleshooting, service, and repair of tools and equipment, including powered hand tools, small engines and vehicle maintenance, and pool/spa and heating/cooling control systems. PROJECTS/ACCOMPLISHMENTS

Computer Science Taskforce, Beaverton School District

● Defining the scope and sequence of Computer Science Education curriculum for all 52 schools in the Beaverton School District, serving 41,000 students. Instructional Innovation Cadre, Beaverton School District

● Member of the District’s iiCadre, a community of 50 educators tasked with the planning and execution of educator-facing tools and resources, innovating instructional practice. Minecraft: Education Edition—Deployment and Training

● Facilitating curricular integration and implementation of Minecraft: Education Edition in K-12 classrooms.

● Leading the monthly training, technical support/troubleshooting, and deployment services to educators using Minecraft in both Beaverton School District and Portland Public Schools facilities.

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