Sales Manager

JESSICA ELISE PASSAGE

503-***-**** *******.*******@*****.*** https://www.linkedin.com/in/jessica-passage-46079135/ Strategic Senior Sales & Customer Success Manager

LEADER in SALES & PROJECT MANAGEMENT

AREAS OF EXPERTISE

Project Management and Leadership

Sales

Client Retention and Expansion

Content Creation

Business Development

Target Marketing

Team Development

Process Improvement

Sales Training

Salesforce/Google Suite/Microsoft Office/Slack/Webex + More Accomplished account executive and sales manage with extensive experience in developing sales and project management best practices, in turn expanding business with new and existing clients. Exceeded performance expectations by developing novel approaches to address client’s needs, training junior sales staff, and improving sales tools to streamline processes.

• Over 9 years’ experience at multiple start-ups improving business development opportunities growing and enhancing operations.

• Trained and mentored colleagues on sales approaches, best practices and company operations platforms for greater team success.

• Disciplined, driven & result oriented; Customer focused and collaborative team member.

• Led development and strategic design of numerous successful marketing campaigns, crafted specifically for target demographics.

• Measured, improved and created systems innovations to increase efficiency and productivity using staff and customer input.

PROFESSIONAL EXPERIENCE

Senior Sales and Customer Success Manager Design Everest Remote- Bend, OR 2018-Present Inside sales and project management for design and engineering services across the state of California. Accepting

~700 leads new leads each month to sell and upsell services while managing over 70 ongoing projects.

• Over 20% sales volume growth YOY from 2019, averaging $300K per month

• Top company sales rep 29 out of the previous 31 months (8 sales reps)

• Closed 47% of total sales for the year

• Average close rate per month 29% per the volume of leads worked each month

• Promoted from Customer Success Manager to Senior Customer Success Manager

• Directly manage two full time remotely based employees

• Create and negotiate diverse contracts ranging from 1K to excess of 100K.

• Set the company’s highest single month total sales record as well as the most deals closed.

• My customer average survey rating as a project manager is 4.9 out of 5,>400+ projects reviewed.

• Project manage opportunities closed to maintain good relationships with clients throughout the design and construction process which is essential for future development opportunities and internet reviews on lead generation sites.

• Collaborate with sales, marketing, product development, and the project management team to better assess work flow and create cohesive team communicating through Slack, Salesforce, Gmail, Design Hub.

• Aided in development of proprietary software named (Design Hub) to streamline data processing and improve project turnaround times.

• Created educational videos on how the design and engineering process works for various scopes to increase sales, brand awareness and improve transitions to project completion. Senior Customer Success Account Manager TeamUnify LLC Bend, OR 2011-2018 Direct, monitor, manage and sell services for a swim management platform. Lead duties associated with registration, billing, fundraising, lessons, and credit card processing to swim teams throughout the United States.

• Oversee and optimize all sales processes and activities collaborating with the inside sales team to define market opportunities based on my relationships with existing clients to better their sales message.

• Assisted ~700 teams fundraise over $27 million in five years.

• 25% growth with existing teams utilizing additional services each year.

• Onboard clients and align them with products they need to ensure future business with the company.

• Increase adoption rate to existing clients by educating on services not used.

• Continually maintain open lines of communication with peers and senior management to ensure cohesive operations.

• Build and maintain relationships with customers to uphold a 98% retention rate with 450 swim teams.

• Monthly blogging to educate current customers and create new business.

• Weekly live webinars to educate and upsell additional products. EDUCATION

Bachelor of Science in Business Administration, Oregon State University 2005-2009 Minor, Athletic Administration, Marketing

Recruited Division 1 Soccer Play Across the Nation

Contact this candidate