Service Customer
Resume:
Kim Hayes
Customer Service Manager
Covington, GA
*****************@*****.***
Inbound Call Center
Processing of all electronic ticketing-approximately 500 tickets processed per day Troubleshooting issues with reservations including monetary adjustments and customer service related issues while addressing those issues with accuracy upholding comany policy while insuring quality service is provided live chat with customers
Create training manuals and provide training seminars for customer service agent for entry level and experienced as well
Customer and Business Associates support
Monitor all 1500 websites for accuracy
Authorized to work in the US for any employer
Work Experience
Customer Service Manager
Alcatraz Media/City Info Experts - Atlantta,GA
January 2006 to Present
Inbound Call Center
Processing of all electronic ticketing-approximately 500 tickets processed per day Troubleshooting issues with reservations including monetary adjustments and customer service related issues while addressing those issues with accuracy upholding comany policy while insuring quality service is provided live chat with customers
Create training manuals and provide training seminars for customer service agent for entry level and experienced as well
Customer and Business Associates support
Monitor all 1500 websites for accuracy
Shift Supervissor
Carolyn's Communications - Snellville, GA
October 2000 to November 2005
Main liasion between doctors office and hospital and answering service Prepared on call list nightly
Fiscal Accountant
City of Conyers - Conyers, GA
September 1983 to August 1997
General Fund Accounting
Payroll
Band Reconciliations
Tax Collections
Education
Associates in Business
Georgia Southwestern University - Americus, GA
September 1980 to June 1982
Skills
Call Center, Customer Experience, Customer Service Certifications/Licenses
Customer Service Skills assessment - Proficient
October 2018
Indeed Assessments™ evaluation completed with Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/cdnut7ljaey8ksr Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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