Waitress

Location:

Nairobi, Nairobi County, Kenya

Salary:

15000-20000

Posted:

January 04, 2021

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL STATEMENT

Extremely organized professional with high sense of discretion, confidentiality and excellent communication skills. Highly flexible and multi-tasking individual with strong ability to prioritize time- sensitive tasks. Always aims to work well with colleagues both for personal and professional growth. PROFESSIONAL SUMMARY

An exceptionally dedicated professional with an extensive in-depth experience of the entire hospitality industry. Possessing a huge range of abilities from providing support and leadership to junior staff right through to being able to successfully sell the hotels products. Able to gain the trust of customers by interacting with people from all backgrounds. Also having a proven record of contributing to the profitability of previous employers by generating income and revenue growth. I am looking forward to making a significant contribution to a hospitality institution that offers a genuine opportunity for progression.

CAREER OBJECTIVES.

• To acquire and exploit professional skills in all fields available.

• To develop my mind and expand my knowledge to meet the demand of job expectation.

• To utilize acquired theoretical, practical skills and knowledge for the benefit of clients in particular and the society at large.

• To prepare and dispatch sales invoices and monthly statements to customers.

• To produce monthly reports for cash flow forecasting, reports for the credit manager and financial director and ad-hoc reports.

• To manage customer desires by ensuring any issues and queries are dealt with professionally and resolved quickly and efficiently.

ANNASTASIA WANJIRU MUBIRU

P.O. BOX 1367-01000,

THIKA, KENYA.

Mobile: +254*********

Email: adi5wb@r.postjobfree.com

ID NUMBER: 35241201

EDUCATION

September 2016-July 2019: Diploma in Hotel and catering management Uzuri institute of professional studies

January 2012 - November 2015: Kenya Certificate of Secondary Education (K.C.S.E) Munyu mixed secondary school

January 2004 - November 2011: Kenya Certificate of Primary Education (KCPE) Dandora primary school

Computer skills

Certification in Computer Packages, covering: Introduction to computers, Microsoft word, Microsoft excel, Microsoft access, Microsoft publisher, Microsoft PowerPoint, Internet &emailing. PROFESSIONAL EXPERIENCE

From September2019 to September 2020; Kitchenette bistro and café. Position: Waitress and customer care.

Key Responsibilities

• Maintaining high level of hygiene.

• Preparation of the mis en place.

• Welcoming the guest Presentation and interpretation of the menu.

• Taking order and serving the guest both food and beverages.

• Answering to customers queries and taking their food order via the phone as a customer care.

• Packing and dispatching of take away.

From 1st April 2018 to 19th April 2018

Position: Service learning

Key Responsibilities

Cleaning and dusting of the surfaces

Preparation of breakfast for guest

Changing of beddings such as linens and bed covers From December2018 to March 2019

Position: Attachment

Key Responsibilities

As a housekeeper: Cleaning of the rooms and changing of linens.

: Dusting of stairs grills and wet mopping of corridors.

As a front office personnel: Maintaining hygiene

: Welcoming of guest and booking their desired room.

: Providing correct information to guests, picking up calls.

: Preparing customers bill during check in.

As a Waitress: welcoming of guests and taking orders. Leadership roles and Membership

• Currently - Member of the church youth group

• College - Student leader of hospitality department

• High School - Leader of the eco club .

Key Achievement

• Capacity Building: Motivated team members and other fellow staffs as well as facilitated a series of training sessions to provide a solid hospitality background to junior trainees.

• Management: l has established and maintained good working relationships with both the staff and customers at Kitchenette.

• Customer Care: Experienced in securing customer confidence and understanding customer needs.

SKILLS AND PERSONAL ATTRIBUTES:

I consider myself intelligent, adaptable, resourceful, well-motivated and enthusiastic individual oriented towards positive goal.

I can demonstrate admirable leadership qualities and strong focus with unwavering devotion to my duties, ability to lead and the energy to use my talents.

Team work capabilities that gained from participating in charity events.

Organizational skills obtained working as a receptionist and store keeper HOBBIES

I love reading novels especially during my free time, this has made me become competent linguistically

I enjoy socializing too.

REFEREES

1: Prince Tiawo

CEO Kitchentte

P.O.BOX 748**-*****

Lavington-Kenya

Telephone: +254*********

2.Philip Thuo Njoroge

Manager La jardine Hotel