Customer Care Sales
Resume:
* ******** ******* **** +88-017********
PROFILE
Work in a challenging environment where there is an opportunity for professional development. PROFESSIONAL EXPERIENCE
Pacific Bangladesh Telecom Limited, Bangladesh
Financial Executive
Jun. 2011 – Dec. 2016
Give input of all journal entries to support monthly accounts preparation.
Post journal voucher in a timely manner in accounting software.
Open new coding for newly incorporated vendors.
Run process for monthly Aging Report of vendors & accounts reconciliation.
Prepare provisional journal voucher for office rent, house rent, customer care point rent & BTS rent.
Prepare payment journal voucher.
Prepare amortize journal voucher for prepaid leased rental.
Audit MIS, Bank, Reconciliation, Vendor Payment voucher.
Assist manager in preparing monthly and yearly profit and loss statement and company balance sheet. Pacific Bangladesh Telecom Limited, Bangladesh
Customer Complain Executive
Jul. 2009 – Jun. 2011
Manage the customers complain received from the call center or through any latter and provide the solution by calling to the customer or by email.
Answer the customer email received through customer service mail and forwarding if needed to the concern department for their acknowledgement.
Downloading daily two times network operating system centers activities and call center customers complain report through CRM software and taking quick solution to develop better customer service.
Receive and answer daily company sales email for new mobile phone number and activated new number activation or deactivation according to the customer request.
Monitoring daily field customer service representative activities. Pacific Bangladesh Telecom Limited, Bangladesh
Customer Care Representative
Dec. 2007 – Jul.2009
Provide quality customer service.
Provide current package formation & handset price information.
Receive faulty handset & send to the workshop.
Receive complains about rim and send mail to the concerned department for solving.
Prepare daily customers and sales report.
Receive postpaid bill and take action according to mobile number status.
Activate new (RIUM) and provide information about his/her activated mobile package details. Al Shaya International Starbucks Coffee International, Saudi Arabia Shift Supervisor
Jun. 2002 – Aug.2007
Ensure all shift and daily tasks.
Analyze store daily sales reports.
Do weekly inventory.
Encourage team work to meet service development standards.
Create an enthusiastic place for customers.
Ensure store needs and labor goals.
MOHAMMED KHAIRUL ANAM
FINANCIAL Control Executive
Section 10, Block B, Road 18,
House 13, Mirpur Dhaka, 1216,
Bangladesh
**************@*****.***
MA
2 Mohammed Khairul Anam +88-017********
Monitor sales activities and work on increasing sales.
Provide direction to employees working under my responsibility. Gable Gassion Establishment, Saudi Arabia
Executive Secretary
Oct. 1999 – Feb.2002
Prepare contract/agreement papers of purchase.
Organize project expenses.
Check & verify travel, medical & vendors bills and payments.
Plan and identify for approach strategy for prospective corporate clients target segments.
Communicate with a particular wide section of internal and external contacts and service providers.
Deliver effective solutions to a particular diverse range of sales related issues. Tumayar General Hospital, Saudi Arabia
Administration Secretary & Hospital Coordinator July 1996 -June 1999
Job Responsibilities:
Carry out administrative activities for allocated department. Follow and ensure the company policy and procedure for processing the assigned job.
Ensure the admission, discharge and transfer employee to other department
Prepare salary & payment reports, maintain attendance and leave records etc.
Prepare all types of HR & Administrative records and deliver to Ministry of Health Of Riyadh Achievements:
Starbucks Coffee Master ( Statbucks Coffee International U.S.A ) Best employee of the 1999 at Tumayar General Hospital. KS.A Awarded for best Partner on 2004 at Starbucks Coffee Cornice Store. K.S.A Awarded for Best Partner 2005 at Starbucks Coffee Jarir Store.K.S.A Bachelor of Commerce, Dhaka University – Bangladesh 1991
Computer Skills
Software :Microsoft Office (MS Word, MS Excel)
Fidelio Materials Control (FMC)
Micros (Sales Related Software)
Sage Accpac ERP (Accounting Software)
LANGUAGES
English and Bengali – written and spoken
Arabic, Hindi, Urdu – spoken
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