Medical Assistant Manager

Celestino Osorio

**** ***** **** **

Alexandria, VA 22306

Telephone: 703-***-****

Email: *********.******@*******.***

Customer Service, Administrative Assistance, Volunteer, & Extracurricular Experience

Performance driven and passionate in the customer service and administrative field with ~5 years of experience. Rich blend of experience across Retail, Administrative Assistant, College Leadership, and Health Facility Patient Support. Exceptional business judgment and strong team building skills. Decisive leader with excellent ability to coordinate with different people concurrently under difficult situations. Ability to bring out the best in others while creating a healthy and friendly work environment. Excellent team leading, organizing, bilingual in English and Spanish, and communication skills. Committed team player delivering under pressure in a fast paced environment. Areas of proficiency include:

Customer Service

Account memo’s and documenting

Contractors and key holder

Bilingual in English/Spanish

Contingency Planning

Microsoft Word and company letter notifications

Making and coordinating maintenance requests

Organizing and maintaining Excel spreadsheets

Troubleshooting & resolution with client update

PROFESSIONAL WORK EXPERIENCE

AT&T Portables, Springfield VA March 2020 – April 2020

The Administrative Assistant, you are the go to for the Accessory Manager at the corporate office overseeing all of the small business U.S. based stores. Complete daily reporting on counts on physical devices and accessories, provide and facilitate trade-ins that weren’t processed correctly, monitor sales and productivity, and other job duties.

Morgan Properties, Alexandria VA August 2019– January 2020

The Resident Services Coordinator is responsible for assisting the Property Manager with handling all current resident processes and concerns, including all related administrative work involved in the coordinating of resident services. He/She must have a working knowledge of all leasing and management policies, accounting, maintenance and resident retention policies and programs.

Valcourt® Building Services, McLean VA Oct 2016– June 2019

As a Safety and Compliance Analyst, I helped unravel hazardous tie-off roof anchor or structural rigging points from engineering reports. Website reinforcement for client accounts and building management for housing of ‘OSHA required documentation. Manage and fix tablets for our franchise operating managers and supervisors. Coordinating with our partnered engineering firm to facilitate annual inspections, testing, & certification of tie-off anchor and structural points.

Dr. Sina Sabet of Ophthalmology, Alexandria VA May 2016– October 2016

As a Medical Assistant I help out with pre-screening patients for comprehensive eye exams, taking vitals help doctors as a scribe in the office, scheduling patients for cataract surgery, evaluating & helping treat glaucoma & diabetes, treatment of viral-allergic eye diseases.

Best Buy®, Springfield VA Oct 2010 – May 2016

As a Retail Sales Consultant, I worked together and belong to a supportive team in a fast-paced environment. Together we connected people to the latest technology – all while meeting sales goals.

ACHIEVEMENTS

Ranked as the # 1 Sales Rep in mobile electronic sales 2014 and 2015 in the Mid-Atlantic region.

For the entire year of 2015 delivered the most branded payments, Best Buy’s Citibank Credit Card, for the entire store and region, granting our clientele more buying power.

Helped with website start up by committing and composing ~40,000 data entry points in an excel spreadsheet that would soon ring to the website at launch.

VOLUNTEER

Patient Support Services for Inova Fairfax Hospital

SOFTWARE/SYSTEM SKILLS

Microsoft® Word, Excel, and Outlook

Typing skills of 90-100 words / minute

Citrix offline remote system

Fluent in Spanish

ACADEMIC CREDENTIALS

Advanced Diploma specializing in Medical Assisting and Fluency in Spanish Mount Vernon High School

Associates in Biology in Northern Virginia Community College

Student Government Association for Northern Virginia Community College – Alexandria Campus

Tallied 130 hrs. in Bachelors in Biology at Virginia Commonwealth University

References

Stefan McClinnahan General Manager at Best Buy Springfield 703-***-****

Alfonso Duran Director of Franchises at Valcourt Building Services 703-***-****

Jennifer Dunlap Accessories Manager at AT&T Portables 703-***-****

Contact this candidate