GENE-GAVIN MOMBEDZI

AREA SALES MANAGER

PROFILE

I am a young professional with over eleven years working experience predominantly relating to customer service with some exposure to marketing in terms of analysing customer behaviour and performing market research.

I’m an optimistic self-starter who is eager to learn and assist my colleagues, customers or anyone else in need of assistance. I am a

dynamic thinker who constantly seeks opportunities for efficiency in the workplace – this is how I believe I add the most value in what I do. I’d like to broaden my customer service experience in a new environment, and I believe my zest and determination will elevate my career aspirations to impressive heights

CONTACT

PHONE:

082*******

EMAIL:

adi5sl@r.postjobfree.com

EDUCATION

Sutherland High School – Dec 2007

English; Afrikaans; Science; Mathematics; Geography & History

WORK EXPERIENCE

Pirelli Tyres (Pty) Ltd - Area Sales Manager

(2019 Jan–Current)

Duties: Face to Face point of contact with customers.

Managing customer’s daily sales requirement.

Account management from opening of account (Ensuring all required documentation are issued.)

Finding or creating market related gaps within the region of sales.

Meeting monthly required targets both for individual customers and internal sales targets.

Conducting regular customer visits to ensure that dealers are aware of upcoming changing or trends.

Maintaining the increasing sales of you’re the company’s product

Reaching the target and goals set for the area

Establishing, maintaining and expanding customer base

Serving the needs of existing clients

Increasing business opportunities through various routines to market

Developing sales strategies and targets

Compiling an analysing sales figure

Possibly dealing with major customer accounts yourself

Collecting customer feedback and market research

Keeping up to date with products and competitors

Pirelli Tyres (Pty) Ltd - Call Centre Agent

(Jan 2013 –2018 Dec)

Duties: First point of contact for customers placing orders for tyres.

Capturing order details on SAP system.

Dealing with telephonic customer queries and complaints.

Performing daily follow up of orders pending delivery to the customer or collections by the customer at the warehouse.

Providing customers with on-going communication regarding new pricing promotions, price increases and back orders.

Filing of daily emailed orders.

Keeping documented record of telephonic orders that are processed daily.

Invoicing of orders on the system and sending invoices to customers when requested.

Keeping Sales Manager aware of backorder

Performing month-end procedures such as closing sales, invoicing closed sales and review of back orders to ensure monthly sales targets are reached.

Product knowledge:

Knowledge and understanding of the importance of OE segment (i.e. which sizes is meant for a specific vehicle, specific type of tyre is compatible), to advise customers correctly when doing stock enquiries.

Echo Loyalty Management - Call Centre Agent; Systems & Script Training

(Jan 2009–Aug 2012)

Duties: Conducted telephonic interviews for the toll plan projects.

Captured customer survey data.

Provided script and systems training for new agents on Sugar CRM.

Creating survey questionnaires on Sugar CRM.

Dealt with telephonic customer queries and complaints.

Explained and assisted customers with terms and conditions of sales that they undertook.

Performed corporate market research using telephonic surveys.

Prepared weekly competitions for Shopper’s

Friend based on consumer responses.

Performed weekly SMS data analysis and prepared weekly Shopper’s Friend Status reports.

Prepared Weekly Shopper’s Friend call centre reports detailing number of calls received and the nature of the calls;

Provided desktop support thus assisted staff members with various queries.

REFERENCES

1. Company : Pirelli Tyres (Pty) Ltd

Referee : Clayton Esterhuizen

Designation : Area sales Representative

Contact Details : 082-***-****

2. Company : Pirelli Tyres (Pty) Ltd

Referee : Emmanuel Mbedzi

Designation : Supervisor (Call Centre)

Contact Details : 012-***-****

3. Company : Ata Capital

Referee : Antoinette Motaung

Designation : Executive PA/Former Consultant

Contact Details : 073-***-****

Contact this candidate