Daniela Kleiss

+447*********

adi5py@r.postjobfree.com

Daniela is a driven, engaging, and pragmatic individual who has a successful track record of delivering high-quality customer service and care. She is used to working in high-pressure, deadline-centric situations where her diplomatic and compassionate way of communicating has allowed her to thrive in every role she has undertaken. She is an avid sportswoman and cook, spending much of her free time training or looking at the latest Mary Berry recipe to try for family and friends.

Education:

Los Andes University (Mérida, Venezuela 2011-2016) - Modern Languages La Salle High School (Mérida, Venezuela 2005-2010) Skills:

● Fluent English, native Spanish, and

intermediate Portuguese

● Excellent communicative ability, both

written and verbal

● Highly organized and detail-oriented

● Outstanding customer service ability

● Thrives in both team-based and

autonomous roles

● Highly proficient in Microsoft Office Suite

● Health and safety at work including manual

handling and COSHH

● Basic web-design and content management

● Safeguarding training with Scout adventures and

PGL

● First aid training with Scout adventures and PGL

● Target instructor with PGL

● European ATV Safety Institute training l

Professional Experience:

The Juniper Tree March 2020 to present

Bartender and Front of House

● Welcoming and greeting customers and mixing a wide variety of cocktails in line with guests requirements

● Provide excellent customer service to all guests at all times and maintain a friendly and professional manner

● Interact with customers professionally and put interpersonal communication skills into practice to build rapport

● Provide table service to customers dining which includes check backs and upselling

● Maintain and restock back bar including fridges, spitsers, mixers and stock rotation

● Perform closing process on a nightly basis, including locking up, cleaning, preparing for the next business day, and guiding guests out of the establishment

Transmediavision November 2019 to February 2020

Production and Web Assistant

An international production company specialises in bespoke web solution, event coordination, and interactive media

● Responsible for the collation and digitization of all content for databanks

● Engaging with clientele to ensure our service offering meets their requirements (often with a strong focus on negotiation and customer service)

● Assisting with the development and maintenance of websites per client brief through Wix – an online web development platform

● Conduct deep-dive research to fully understand each brief and provide a detailed option for clients

● Writing content for web pages as per the brief and populating the pages with relevant content

● Providing aftercare to clients to ensure that they are supported whilst using their new site to ensure that are happy with the finished product

PGL Boreatton Park May 2018 to November 2019

Group Activity Leader

“Parents Get Lost!” is an exciting adventure camp that caters to team-building and fun group sessions in the great outdoors.

● Responsible for up to fifty-two people in event groups, coordinating their stay and ensuring they received a high level of care during their stay

● Acting as a key point of contact for any escalations for any difficult situations, eg injuries or mechanical issues

● Providing an excellent level of customer service and care for all participants

● Coordinating meals, activities, travel, entertainment, and wider events for large groups and assisting junior members of staff with their work

● Working with students/adults from NCS (National Citizen Service), EFL (English as a Foreign Language), and INDIES (individual children from various backgrounds)

● Activity instructor responsibilities including but not limited to: o Abseiling

o Orienteering and rock climbing

o Zip-wire and Jacob’s Ladder

o Fencing, archery, rifle shooting

o Quad biking

● Responsible for the health and safety of all participants, undergoing a high level of training to ensure that best practice is always adhered to

Pret a Manger February 2018 to May 2018

Barista and Team Member

● Providing excellent customer service in a high pressure and demanding environment

● Preparing hot and cold drinks and assisting with wider food preparation

● Keeping the store clean and efficient to ensure a high standard of hygiene and safety

● Assisting with restocking, till management and counting money at the end of shifts daily

● Working in a challenging, yet rewarding environment where I could develop my customer service skills Scout Adventures Youlbury February 2017 to December 2017 International Volunteer Instructor

● Delivering consistent customer service that was at a high level to ensure our customers enjoyed a wonderful, and stress-free environment

● The delivery of safe and fun activity sessions for young people and adults with a wide range of ages and abilities

● Acting as a leader for a variety of activities for participants, such as: various ropes activities (ground belaying and off the ground) and various land base activities

● Maintain the high standard of facilities through general maintenance and upkeep of the center

● Responsible for the delivery of an outstanding customer service both in sessions and when working on-site.

● Created multiple staff rotas

References are available on request

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