Mohamed Khalil

*** ***** **** ***, *********, TN 37919, USA

Email: adi5p6@r.postjobfree.com, Tel (cell): 865-***-****

SUMMERY

Seasoned financial professional with a long experience on establishing financial management systems/framework for small and large companies. Mr. Khalil has served in several accounting and financial positions starting from a Bank Teller at the Commercial International Bank (CIB), and Customer Service Manager at CIB, Egypt. He was appointed by the CIB to assist in establishing a startup company, Falcon Group International, which has become the most renowned security company in Egypt that provides services to top-tier clients, government authorities, and non-government organizations. Mr. Khalil has supported multiple roles until he became the Company’s Vice President of Finance/Chief Financial Officer (CFO) of Egypt’s North Region of Falcon Group International. Mr. Khalil led the company’s new branch in Alexandria, Egypt and contributed to the growth of the company. The company currently operates in over 1,500 locations, with branches throughout Egypt. Mr. Khalil was a key player on the value growth of the company to an average of 500M L.E ($32M USD). He led the company’s employee restructuring and reimaging in 2017 to increase the number of employees from a thousand employees to 120K employees.

EDUCATION

05/2005

Bachelor of Commerce (BComm), Department of Accounting, Faculty of Commerce, Alexandria University (http://www.comm.alexu.edu.eg), Alexandria, Egypt

WORK EXPERIENCE

03/2020- Present

Customer Service Manager, Walmart Retail Company, TN, USA

• Team management and responsibilities distribution

• Managing cash deposit for the branch

• Communicating with internal teams to discuss targets

• Problem solving for the customer

• Building sustainable relationships within the team and the customers

• Inventory management and check

• Reporting back on the weekly activities to the li e of management

• Conduct customer service survey

• Recommendation to the management for corrective actions needed to improve the customer experience

09/2019-02/2020

Customer Service, Walmart Retail Company, TN, USA

• Provide professional customer support and ensure customer satisfaction

• Money management and transfer through MoneyGram system

• Mange cash check, money order, and bill pay

• Maintain financial accounts by processing customer adjustments

• Responding promptly to customer inquiries

• Resolve product or service problems by clarifying the customer's complaint

• Knowing our products inside and out to provide and accurate and honest answer to the customers

• Processing orders, forms, applications, and requests

• Maintaining a positive, empathetic and professional attitude toward customers at all times

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the customer service process

12/2018-08/2019

Cashier, Walmart Retail Company, TN, USA

• Handle cash, credit or check transactions with customers

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

• Keep reports of transactions

• Issue change, receipts, refunds, or tickets

• Make sales referrals, cross-sell products and introduce new ones

• Ensure pricing is correct

• Resolve customer complaints, guide them and provide relevant information

11/2019-06/2020

Quality control Operator, Flex-N-Gate, TN, USA

• Inspection of manufactured part for quality assurance

• Inventory management for the products

• Maintain safe work environment by following standards and procedures and complying with legal regulations

• Management of labeling and sorting of the manufactured parts

• Contributed to space management and reconfiguration to provide a better use and profitability to the company

03/2019-10/2019

Assembly Operator, Flex-N-Gate, TN, USA

• Build up components and sub-assemblies into finished automotive spare-parts components

• Ensure products are to the correct tolerances and meet customer and internal standards and specifications

• Monitor the production process and carry out basic testing and quality checks

• Report equipment faults to maintenance staff

• Pack goods, with protective materials ready for shipment in crates, stillages or other containers

• Stack goods appropriately

• Contribute to continuous improvement activities

02/2018-02/2019

Molding operator, Flex-N-Gate, TN, USA

• Operate plastic molding machines

• Mold thermoplastic parts

• Cut off excess material

• Read specifications to determine setup and prescribed temperature and time settings

• Remove cured product from mold

• Inspect products for surface defects and flaws

• Eliminate production of defective parts and products

• Weigh compounds

10/2016-12/2017

Vice President of Finance, North Egypt Region, Falcon Group International, Egypt

- Falcon Group International operates in over 1,500 locations, with branches throughout Egypt and a main operations center running 24 hours, 7 days a week. Falcon Group provides a full range of security services to top-tier clients, government authorities, and non-government organizations. Established in 2006, Falcon Group's experience covers: Private security, premises protection, facility management, technical security solutions, tourism and recreational services, governmental and diplomatic security, and cash in transit.

• Strategic long-term and short-term business and financial planning to support the mission and vision of the company

• Contributed to company value growth to an average of 500M L.E (Egyptian Pounds) ($32M USD)

• Chair of the budget planning committee

• Member of the bord responsible for distribution the profits to stockholder

• Led the company’s employee restructuring and reimaging in 2017 – number of employees increased up to 120K employee

• Approve all of the financial decision and paperwork on the company

• Approve all raises and bonusses planes for the employees

• Reviewing all formal finance, HR and IT related procedures

08/2014-09/2016

Chief Financial Officer (CFO), North Egypt Region, Falcon Group International, Egypt

• Providing leadership, direction and management of the finance and accounting team

• Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting

• Providing strategic recommendations to the CEO/president and members of the executive management team

• Led the company’s employee recruiting and growth in 2014 to 25K employee

• Contributed to company value growth to an average of 216M L.E (Egyptian Pounds) ($13.7M USD) in 2014

• Establishing and developing relations with senior management and external partners and stakeholders

05/2011-07/2014

Director of the Financial Division, Falcon Group International, Egypt

• Plan the annual comprehensive budgets and prepare all of the financial reporting

• Mange and supervise the payroll for the company

• Mange the inventory of main and subsidiary warehouses

• Contribute and support the new fiscal year planning for employee’s raises and bonusses

• Member of the promotion and appointment committee

• Review and analyzing financial performance.

07/2010-04/2011

Chief of the Financial Affairs Department, Falcon Group International, Egypt

• Establish a completely new framework for the company – (At the time Falcon Group was a newly initiated company with just 1000 employee)

• Establish a new financial system to the company that includes, taxes, bookkeeping, accounting system, etc.

• Developing and implementing accounting policies

• Training accounting staff

• Establish inventory system including coding, labeling and sorting

• Assessing, managing, and minimizing risk

• Analyzing complex financial data

09/2008-06/2010

Customer Service Manage, Commercial International Bank (CIB), Egypt

• Resolves complex customer account problems

• Organizes daily workflow and appropriate staffing

• Maintains and follows audit standards to ensure a satisfactory audit

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews

• Analyzes variance and initiates corrective actions

• Trains, develops and motivates customer service staff

• Enforces the bank policies and procedures

• Meets customer service financial objectives by forecasting requirements

• Participates in weekly staff meetings

03/2006-08/2008

Bank Teller, Commercial International Bank (CIB), Egypt

• Serves customers by completing account transactions

• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits

• Answers questions in person and refers customers to other bank services as necessary

• Records and logging transactions

• Preparing currency transaction reports

• Maintains customer confidence and protects bank operations by keeping information confidential

• Contributes to team effort by accomplishing related results as needed

SKILLS AND KEY ASSETS

• Thorough knowledge of the financial systems

• Wide experience in establishing, and managing new companies

• Experience in accounting and customer services duties

• Excellent verbal and written communication skills

• Ability to maintain calmness under pressure

• Comfortable with international and multi culture collaborative environments

• Capable of administrative work, organizational and data entry workload

• Good with Windows, Internet, PowerPoint, Word, Outlook, etc.

• Capable of multi-tasking and has good communication skills

• Team player with ability to work within a team environment

LANGUES

• Arabic (Native)

• English

HOBBIES AND INTERESTS

• Sports: Soccer and Handball, Reading, Woodwork and Crafts

Contact this candidate