Manager Training

Linda Donohew

*** ****** **. *********, **** ****8

330-***-**** · *****.*******@************.***

Experience Profile

Collaborative and passionate HIT professional with a successful history of leading teams and managing enterprise implementations of HIT systems. Expert in gathering, analyzing and defining business and functional requirements; creating metrics, trend charts and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare practices, systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

Skills

Data Base Trainer/administrator

Systems Implementations and set ups

Training Initiatives, workflow design, systems integrations

Workflow improvements to drive revenue and productivity

Trending Charts, creating metrics and redefining work flow processes

Process-mapping initiatives

Vendor Relationship Management

Proficient in Excel, Microsoft

Excellent communication and technology skills

PROFESSIONAL EXPERIENCE

Akron General Partners Physician Group, Akron, OH 10/2006-Present

Practice Manager

Training manager for front end operations and revenue cycle. Train and orient all new staff on Horizon Practice Plus, emphasizing registration and scheduling, billing and denial management. Design of the training manual for the new system when AGP went live on the system. Go to person for all new upgrades and changes in the system while auditing and training the current staff. Testing for upgrades and conversions within Plus. Initiated the ongoing training initiatives, while establishing workflows for many settings. IS contact for all the physicians groups within PPG for all programs and training. Current trainer and access contact for all denial management programs, Crimson Practice Focus and all interfacing programs. Project manager for interfaces with current Practice management program, including contracting, planning and testing

Project manager for all bolt on products added to current Practice management program, including set up, user access and training

Project manager for all system requirements involved in the Revenue cycle, including daily monitoring of systems, programs and users Trainer for Current practice management program, including setting up of all training manuals, user ID’s and access to system for all new employees to system. Monitoring of employee access and abilities to the program, including auditing registration into the system, to on-going training and re-education

Lead Healthpost applications tech, including set up, training and all application pieces

Previous Experience;

Headed the administration of 5 office facilities with 12 orthopedic surgeons, Rheumatologists, and other General Surgeons

Directed all areas of regulatory compliance and medical staff credentialing requirements.

Recruited and developed a 45-person medical staff, including orthopedic techs, secretarial, radiology techs, MA’s and other support staff

Motivated team by providing an environment conducive to open communication and opportunities for learning and improvement.

Coordinated activities with special projects, such as implementation of new practice management computer program; starting of new practices and surgical projects including all phases of new incoming practices to PPG and their set up from PR, to computers, staffing needs, training and communications. Trainer to new practices on computer access and Practice Management program.

Initiated the processes needed to change the orthopedic clinic from a free clinic to a billing clinic, which increased patient load and decreased complaints.

Led a major facility expansion initiative establishing 2 new physicians into practice, including locations, credentialing, staffing, policies and procedures, and budget planning processes.

Successfully changed the phone room from an automated phone system to a call center for patients to quickly and efficiently talk with a trained operator.

Established policies and procedures for upgrading daily depositing protocols for all practices within PPG

Set up Manager manual for new managers coming into the system, including training and education on all IS, payable and access systems.

Center for Urologic Health, Akron, OH 3/2006 – 8/2006

Practice Manager

Managed the merger of 12 physicians under a new management structure.

Coordinated workforce management objectives with a focus on individual, departmental and hospital initiatives and team concepts.

Directed all areas of establishing inventory procedures and financial systems.

Urology Inc., Akron, OH 12/1993 – 2/2006

Practice Manager

Coordinated changes within medicine to keep the practice up-to-date on all aspects of an office practice.

Developed financing opportunities with bankers to effectively remodel and develop a new facility, including hiring of contractors and approving plans.

Accepted new physicians into the practice, managed credentialing, billing issues, and development of daily operations.

Successfully managed and developed a staff of 20 staff employees, 4 surgeons, and 3 physicians.

Implemented new practice management system, including electronic billing process

Established protocols for all regulatory requirements of the merger while still maintaining daily operations.

Akron Urological Association Inc., Akron, OH 12/1978 - 11/1993

Practice Manager

Created and administered staff training, coaching and performance management programs.

Maintained all state and federal requirements for OSHA, unemployment regulations, and workers’ compensation requirements.

References and additional detail provided on request

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