Jaya Sharma

adi5oe@r.postjobfree.com

408-***-**** ©

Technical Skills

Collaboration Confluence, BOX, SharePoint, Iwe, JIVE, Jira,

Social Networking Yammer, MS Teams, Chatter (Salesforce), Jabber

Roadmap Software Aha

SaaS ServiceNow, BMC Remedy

Quality Management: HP ALM, Radar, Espresso, Bugzilla,

Operating Systems: Windows 10 Enterprise, Mac OS- Big Sur, Catalina

Databases: Teradata 13, Oracle 12g, 11i, 10g

CRM: Siebel, Oracle R12

Languages: SQL

Internet Technologies: HTML and XML

BI Tools: Business Objects, Cognos

Dashboards BO 4.0 (Xcelcius), Tableau, Qlikview, Tealeaf, Splunk, Corda, Roambi

Supply Chain Mgmt. Kinaxis, Demantra

Professional Experience

Equinix- Program Manager Feb. 16 – Present, Sunnyvale, CA

Part of Global Product Operations, and responsible for leading and program managing Equinix product portfolio and services.

Managing end to end development and launch of Edge services and Interconnection products and services within the release schedule

Led Equinix data center expansion programs (DCIM amongst others)

Efficiently handled SaaS product deployments

Managed end to end product release from inception to release

Managing program release, scope, and schedule

Facilitation of Program increment planning process and retrospectives

Familiar with Agile methodologies

Facilitation of product roadmap planning and prioritization

Cross functional collaboration and partnership with internal/external stakeholders from Engineering, product and cross functional teams for key initiatives and programs

Risk management and mitigation efforts for programs and projects

Driving cross functional alignment and implementation of many process improvement initiatives

Handled Change management initiatives

Responsible for setting up program for unified product testing

Process owner for the Product Catalog release process, managing the launch and release of new product offerings as well as existing product enhancements

Experienced in managing/leading the entire end to end user acceptance testing management for Product release cycles

Cross functional team collaboration and alignment

Management of bug triaging and reporting

Ongoing collaboration on Product Catalog Management solution design and implementation in partnership with IT teams.

Handling price updates of Equinix product catalog

Environment

Confluence, JIRA, Aha, Clarizen, HP ALM, SNOW, BOX, Zoom, Microsoft Office 365

Cisco- Project Manager (Consultant) Apr. 13 – Oct. 15, San Jose, CA

Was part of Global Procurement and Fulfillment Business and Global Manufacturing Operations (within Supply Chain Business team) .The project was for Cisco’s Supply Chain Large Scale Services (LSS) which involved legacy ERP system decommission (Oracle 11i) and data migration to Oracle R12

Facilitated the data migration from Oracle 11i to R12

Developed and monitored BI training programs within Supply Chain

Developed training materials for presentation as well as responsible for updating the collaborative platform – Jive with all training presentations

SME and Trainer of BOXI training and responsible for providing monthly trainings to Supply chain Business users across USA/EMEA/APAC regions

Interacted heavily with Cost and Payments business stakeholders for issues related to overpayment, underpayment, Bill of materials and inventory related issues

Liaison between IT and business users for reporting issues

Was part of Data Quality and governance group to ensure good quality of data

Drove the User Adoption initiative and was involved in creation of metrics for measurement

Environment

Business Objects 4.1, BO Dashboards 4.0 (previously Xcelcius), Tableau 8.0, Kinaxis, Teradata 13, iWe, Jive, Jabber, Remedy, Quality Center 11, Microsoft Office 2010, MS-Excel, MS- Word, MS-PowerPoint.

Symantec – Product/Business Analyst (Consultant) Feb. 12 – Dec 12, Mountain View, CA Was part of the eBiz responsible for managing the implementation of new product- payment gateway system and provide reporting and analytics solutions to Finance Business.

Worked cross functionally with business users on managing, implementing, supporting and gathering requirements for the new In-house payment gateway system. Also gathered reporting requirements around subscriptions and licensing

Created the Functional Specification Document to capture the reporting requirements for Canned, Adhoc and Real time reports

Assisted the ebiz team with the design and creation of Data warehouse and Real Time Universe and reporting solutions

Gathered requirements for online product catalog

Resolved issues on application side as related to XML messages. Performed functional testing of reports as well as participated in UAT during pre-deployment phases

Active involvement in bug triaging and resolution during UAT with business users and ebiz team

Performed functional testing of QV Dashboards during UAT

Used Teradata for SQL queries and generated reports in Excel and BO

Routinely used Confluence for collaboration within team members

Environment

Business Objects XI 3.1, Qlikview- 11th ver, Tealeaf, Splunk, Teradata 13, Toad 9.6.1, XML, Confluence, Jira, Chatter, Microsoft Office 2010, MS-Excel, MS- Word, MS-PowerPoint.

Apple – BI Analyst (Consultant) Jan. 11 – Dec. 11, Cupertino, CA Was part of the Global Business Intelligence (GBI) group working for providing reporting solutions to the business stakeholders for their products like Phone, iPad and desktop reporting solutions. It involved gathering requirements for creation of Universe using BOBJ, Dashboard mock-ups design and release, report creation and functional testing for the same.

Was part of the Global Business Intelligence group providing direct support to the business group for project initialization, universe design and reporting solutions for iPhone and iTunes reporting

Prepared project charter document and business requirements document

Designed templates for BO reports as well as created adhoc reports

Created prototypes and wireframes as needed by the projects

Gathered requirements for mobile reporting needs as well as designed dashboards for the same

Accessed and queried Teradata using SQL queries and generated reports in Excel and BO

Performed Functional testing as well as participated in UAT during pre-deployment phases

Tested dashboard performance and functionality during UAT

Environment

Business Objects XI 3.1, Corda, Tableau, Teradata, Aquadata Studio, Roambi, Confluence, Jira, Radar, Espresso, Omnigraffle, Pages, Numbers, Keynote, Microsoft Office 2010, MS-Excel, MS- Word, MS-PowerPoint.

Data Analysis positions (Abgenix etc.) Jan. 04 – Aug 09, Fremont/Redwood City, CA

Certification

Change Management Foundations Aug. 2020 - LinkedIn

Change Management for Projects Aug. 2020 – LinkedIn

SAFe Training- Dec. 2019 - Equinix

IBM SPSS Statistics Level 1 v2; July 2016

CSM/CSPO Sep. 2015

Cisco Agile PDM (Product Data Management) Sep. 2013

Education

Master of Science, CSU, East Bay, CA (2002-2004)

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