Pittsburgh, Brittnee P.A. ● 412-***-**** S. ● Gilliam.Gilliam adi5nv@r.postjobfree.com ●

LinkedIn: https://www.linkedin.com/in/brittnee-s-gilliam/ GitHub: https://www.github.com/BrittneeGilliam/

Professional Summary

Seeking team position highlighting problem solving in conventional and unconventional ways, especially in a people-oriented environment, where there is a need for vigor to achieve standards and goals. Utilize effective decision making paired with collaborative efforts, focusing on a win-win outcome for each party involved.

Technical Skills

● Java Language fundamentals:

variables, data types, loops,

conditional statements, exception

handling, collection framework

● Object Oriented Programming: classes

and objects, access modifiers,

interfaces, packages, inheritance,

encapsulation, polymorphism

● Web Application Development: HTML,

CSS, Javascript, Vue.js

● Development Tools and Techniques:

Unit Testing (JUnit), GIT, Eclipse,

Spring Boot, Vue.js, Responsive

Design, PostgreSQL, Selenium

Technical Experience and Projects

Vending Machine Software Application

● Developed a command-line program in Java using File I/O and input for logging and tracking sales, as well as inventory.

Money Transfer Application

● Developed a client-side and server-side program, called “Tenmo,” using API and PostgreSQL database to transfer hypothetical money between users, implement a transaction log and update existing databases with user behaviors

Flash-Card Application

● Developed and designed a full-stack dynamic flash-card study website for prospective high school students learning remotely. The website employs Vue.js, Java programming, SQL database, Spring Boot, HTML & CSS.

Education

Software Development Java Certificate September 2020-December 2020 Tech Elevator, Pittsburgh Campus

Attended a 14-week Java coding bootcamp to learn how to develop dynamic web-based software systems using the Java programming language

Associate’s Degree of Science, Liberal Sciences & Art May 2012 Community College of Allegheny County

Professional Experience

Customer Service Representative/Disaster Relief Agent September 2016-August 2020 Pennsylvania One Call System

• First point of contact for underground utility marking requests including excavation, demolition or power sewer cleaning

• Requests included initializing underground utility marking requests, answering inquiries about existing one call notifications, contacting underground utilities directly, explaining applicable policies, requirements and Pennsylvania state laws

• Handle emergency requests including underground exposed or damaged lines, reports of excavation or demolition without PA one call, gas leaks, etc.

• Implemented scripting and correctly mapped all described areas: via county and municipality Sentinel maps and Google satellite mapping images

• Emergency agent applying all P.O.C.S. standards and requirements remotely, should an emergency situation arise

Temporary Customer Service Representative May 2016-September 2016 M&M Staffing/Key Personnel Services

• Temporary 90-day contract for Pennsylvania One Call System operations team position

Lead Customer Service Representative/Dispatcher March 2013-December 2015 Beverly Services, Full Service-HVAC Contractor

• Consistently served clients by immediately determining client needs; answering inquiries; resolving problems; fulfilling requests; maintaining accurate, up-to-date ServMan database

• Served as a liaison between clientele with service, repair or pricing issues and the customer service manager; to successfully handle the client’s issues before escalation

• Scheduled diagnostic requests, part replacements or minor repairs, estimate requests and contract jobs for heating, cooling, plumbing and electric technicians

• Trained new-hires in the customer service department with software used daily, customer service manual and hands-on shadowing for all tasks Assistant Portrait Studio Manager May 2009-July 2011 Studio Associate/Photographer September 2011-January 2019 Lifetouch Portrait Studio --- Target Division

• Photographed sittings daily of children ranging from newborn to teen years, multi-generational families, high school seniors, business professionals, pets, etc.

• Consistently offered a positive customer service experience to guests in a specialty retail setting

• Centralized studio benefits, appointment offerings, pricing information, personally called guests with customer service issues involving sittings or order questions and explained multiple product offerings prior to clients visiting the studio

• Effectively utilized time in studio to coach and train current associates while also recruiting, interviewing and hiring potential team members Assistant Store Manager

Luxottica-Sunglass Hut July 2011-March 2013

• Consistently offered a positive and memorable customer service experience to guests

• Strong knowledge of cash handling skills, deposits, company warranty, company return policy, lay-away policy and brand information

• Extensive knowledge of brand offering, brand history and value

• Contacted guests on a regular basis regarding store rewards program contest prizes and offers

Relevant Accomplishments

• Promoted to Assistant Studio Manager following one month of service to Lifetouch Portraits.

• Initiated creating a Customer Service Representative handbook for Beverly Services April 2014

• Promoted to Lead Customer Service Representative in March 2014, Beverly Services

• Received 3rd place photography award for Lifetouch district “Everyday Hero” photographic competition in October 2014

• Awarded Disaster Relief Agent status for PA One Call System in August 2017

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