Service Developer
Resume:
NARASIMHA
adi5nn@r.postjobfree.com
PROFESSIONAL SUMMARY:
Over 6.8+ years of experience in IT Industry and 4.8+ years of experience on ServiceNow Developer/Admin in all aspects of client engagement lifecycles including Requirement gathering & effort scoping, product implementation & development, architecting, production support, and system upgrades on ITSM and monitoring.
Configured Applications using Service-Now tool used in ITIL Management. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
Well versed with Scrum and agile mythology.
Solutions-oriented consultant specialized in the ITSM tools and ITOM (Event Management).
Handled multiple projects for IT Service Management (ITSM) tools implementation and customization based on ITIL best practices and project management.
Experience in design, development and deployment in ServiceNow and also integrating SNOW with Jira and also with the ServiceNow modules like Incident Management, Problem Management, and Change Management.
Design experience Mobile App development using Mobile Studio
Hands of Experience with ITOM Module like EVENT MANAGEMENT using the Evanios Application
Involved and worked on upgrading ServiceNow platform from Fuji to the current version Paris
Experience in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow.
Knowledge in ServiceNow Discovery and CMDB and integrating it with Change management.
Experience in custom application development & integration with other tools.
Hands of experience in asset management module
Good Knowledge on the GRC Application
Hands of Experience in HTML, JavaScript, and Integrations (web services, SOAP, email, MID, etc.).
Ability to create and modify ServiceNow giant workflows.
Experience in Installation and Configuration of different modules of Service-Now.
Expertise with ServiceNow Service Catalog, Service Portal, and/or Custom UI Development
Experience in project Portfolio management module, that we will use for our in internal projects
Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
Expertise on creation of workflows for Service Catalog items and Agent workspace in ServiceNow.
Created and wrote business rules to separate data and domain for specific users.
Excellent problem solving and multitasking skills.
Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.
TECHNICAL SKILLS:
ITSM Tools
Service-Now, ITSM Suite, ITOM
Languages
C, C++, Java, J2EE, HTML, XML, JavaScript
Certifications
ServiceNow Certified System Administrator
Operating Systems
Windows 7, Windows 2008/XP, UNIX
PROFESSIONAL EXPERIENCE:
Yodlee Inc, CA Feb 19 – Till Date
Senior ServiceNow Developer
I am responsible for Event Management implementation and develop release level requirements on the ServiceNow Project at Yodlee. Involved in the implementation of the ITSM & ITOM ServiceNow modules such as Incident Management, Problem Management, Change Management, SR, Service Portal & Event Management
Responsibilities:
Participate in the full SDLC Requirements gathering, analysis, design and coding, testing, training and operational support.
Hands of experience in EVENT MANAGEMENT using Evanios Application, for that we install the MidServers and get the alerts from Monitoring Systems(Sensu, Splunk, NewRelic and Custom Scripts)
Responsible for create the custom service portal for teams
Responsible for developing Business Rules and Client Scripts based on the requirements.
Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization.
Responsible for on-going enhancement and maintenance of the ServiceNow platform.
Extensively Implemented ServiceNow process of implementation for Incident Management, Problem Management, Change Management, Asset Management, Service Request Management (Service-Catalog).
Working as a Developer to incorporate the requirements in the ServiceNow tool in an optimal way.
Assist client’s business needs through the application of the ServiceNow platform in support of ITIL best practices.
Interacted with customers related to GRC application
Preparing Implementation Plan for every upgrade in ServiceNow and provide Walkthrough to the entire team to execute the steps using ATF.
Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow
User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules.
Developing System Properties - My Company, UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups.
Worked on huge workflow design for on boarding and off-boarding of a partner/employee/contractor based on the requirements provided by teams
Experience in Reports, Service Level Agreement, Notifications, and Alerts.
Manage system configurations, gather and document user and process requirements, develop workflow customizations, and support quality assurance teams.
Perform core configuration tasks.
Done Mini Project on the Service Portal
Worked on ACL’s to show/hide security information
Environment: ServiceNow, ITIL, ITSM, HTML, JavaScript.
Yodlee Inc, CA Dec 16 – Jan 19
ServiceNow Developer
The project involved design and configuration of Service Level Agreements and Operational Level Agreements in ServiceNow tool for both Internal and External service providers. The responsibility also involved implementing, documenting and maintaining ServiceNow environment on a daily basis.
Responsibilities:
Extensively involved in development of moderately complex ServiceNow applications and reports.
Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs
Responsible for access control, security, Enhancements.
Responsible for gathering requirements and customizing Business Service Catalogs
Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates
Providing the design solution, technical methodologies and processes solution to meet the customer requirements.
Manage and coordinate activities during the overall ticket life cycle in Incident and Problem Management
Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script
Used scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow.
Designed systems and programs to meet complex business needs.
Performed Load, manipulate, and maintain data between Service-now and other systems.
Created Procedure guidelines used in supporting Technology and Application issues.
Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
Developed operational requirements documentation and train operational staff to maintain solution
Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.
Provides technical advice on complex programming.
Developed test plans to verify logic of new or modified programs.
Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
Environment: ServiceNow, JavaScript, Jelly, HTML, CSS.
Service Oriented Solutions LLC, CA May 16– Dec 16
ServiceNow Admin/Developer
Implementing Service Request Management from End-to-End including the integrations with other tools and giving L1 support for the whole Service Catalog Application including resolving the incidents and problem tickets.
Responsibilities:
Responsible to give ServiceNow access to the stakeholders
Troubleshoot the issue and figured out the issue details
Worked on the Service Catalog Items
Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations
Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
Interface extensively with all areas of the organization including Operations and Development.
Created schedules, reports and monitor performance of Service-Now.
As a part of support activity co-ordinate with stakeholders to resolve incidents
Performs core configuration tasks including system policies, business rules and client scripts.
Managed users, groups and roles.
Managed third party data using Import Sets into ServiceNow Custom Tables
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
Performed migration activities (Dev to QA, QA to Prod)
Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
Developed and improved user systems procedures and prepared systems documentation.
Environment: Service Now, JavaScript, HTML, CSS.
MG Infomatics Private Limited, Hyderabad, India Jan 12 – Dec 13
Associate Software Engineer
This is a standalone java application. Virtual Clinic used by the medical college students. It provides the student with a medical mystery which the student should be able to solve by performing history and physical exam and then order lab and image studies to decide on the diagnosis. The student is provided with different questions, images and audio files which the student uses to finalize on the diagnosis.
Responsibilities:
Involved in the requirements analysis and design of Virtual Clinic application.
Collaborate cross-functionality with data scientists, business users, project managers and other engineers to achieve elegant solutions
Developed the GUI using HTML, CSS, JavaScript
Added the feature of feedback report generation.
Conduct System Programming and System Support activities
Prepared technical reports and documentation manuals during the program development
Used agile methodology and participated in Scrum meetings.
Environment: JavaScript
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