Troy Abegglen

208-***-**** adi5n5@r.postjobfree.com www.linkedin.com/in/troyabegglen

EXECUTIVE SUMMARY

Results driven leader with a track record of building, enabling and providing the vision for very high performing teams both locally and virtually. Talented communicator with a knack for fostering positive relationships and bringing diverse groups together to deliver on business objectives. Creative, innovative problem solver with a keen ability to learn new skills and absorb information. Passionate technologist applying over 20+ years of IT experience across many industries to align technical solutions with business objectives and drive for continual improvement.

CORE STRENGTHS

· Team Leadership, Building, Mentoring

· Transitions, Transformations, Implementations

· Policy and Process Development, Improvement

· Technical Account Management

· Pre/Post Sales Engineering

· Contract Negotiations, Support and Delivery

· Managed Services

· Enterprise Technical Operations

· ITIL Service Delivery

· Application Delivery Leadership

· Enterprise Infrastructure Leadership

EXPERIENCE

MELALEUCA INC 12/2017 – CURRENT

SENIOR MANAGER RELEASE MANAGEMENT

·Responsible for Managing the DevOps, QA-Automation and QA-Test teams as well as the overall Release Management Processes and Application Environments for all e-commerce systems globally.

·Support of the SDLC where I championed and provided roadmaps for Infrastructure as code and Configuration management as well as build and delivery pipelines for Release Management operations leveraging Ansible and Azure DevOps.

·Support of Digital Transformation from megalithic web applications to Micro services and distributed application fabrics.

·Overhaul of DevOps tools and processes and automation resulting in significant improvement in uptime.

·Overhaul of QA tools and processes and automation resulting in significantly improved quality of releases and release cadence.

FINASTRA 03/2015 - 09/2017

LEADER COMMAND CENTER – MANAGER SERVICE DELIVERY

·Lead client side negotiations on a 5 year 20M contract with Tata Consulting Services to provide tier 1 support globally.

·Management and Service Delivery for Tier 1 and Tier 2 for inbound global infrastructure monitoring, triage and alerting.

·Incident management, continuous improvement, transitions and transformations and overall ITIL Service Delivery operations for the above-mentioned teams as well as management of the team members, processes and operations.

HEWLETT PACKARD 12/2012 – 03/2015

TEAM LEAD SENIOR ENGINEER

· On boarded the account and actively lead a remote team of 35 Systems Engineers supporting over 70 remote Sites consisting of multiple Data Centers with over 1300 Wintel Servers.

·Responsible for ensuring platform supports contractual SLA's and responsibilities on the UTC account are met across the enterprise - including but not limited to; Platform and Hardware support of all managed servers, Patching, Maintenance, Monitoring, Incident Management, Metrics reporting, Continuous Improvement, Security and Auditing, Problem Management, Configuration management, Capacity Management and Project management

HEWLETT PACKARD 05/2008 – 12/2012

TEAM LEAD SENIOR SYSTEMS ENGINEER SERVICE DELIVERY LEAD

·Actively lead Wintel team for HP’s Weyerhaeuser Trade Account: Interfacing directly with the client.

·Responsible for support of the windows platform architecture for the entire Weyerhaeuser enterprise, including but not limited to: systems design and engineering, proactive and reactive maintenance, problem resolution, monitoring, process management, documentation and proactive site performance tuning and third party application support.

ALBERTSON’S CORPORATION 09/2005 – 05/2008

TEAM LEAD SENIOR SYSTEMS ENGINEER

·Team lead for all Middleware Teams, including Application Delivery, Citrix, Messaging, and Web Infrastructure.

·Responsible for all aspects of managing operations for the Albertsons Messaging Ops team, including but not limited to proactive and reactive maintenance, problem resolution, monitoring, process management, documentation and proactive site performance tuning.

·Performed as a senior member of the Messaging Operations Team during the SUPERVALU Domino to Exchange Migration.

·Developed training documentation and performed training for tiered IT teams, executives and users during Domino to Exchange migration.

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