Manager Resources

HUMAN RESOURCE MANAGER

PERFORMANCE AND BUSINESS ACUMEN

Strategic and dedicated Human Resource Manager with 15+ years multi discipline experience in the field of Human Resources. I proactively contributed to both the business growth and profitability through impactful execution of Human Resources duties for all levels of the organization, starting with the front line employees all the way through to the executive suite. Developed or oversaw the management of virtually every element of an organization’s HR strategies with the goal of aligning its People processes with the C Suite and mid management’s short and long term goals. General Support areas of expertise include but are not limited to: improving talent acquisition, on-boarding, employee policy and handbook development, workplace fairness, employee counseling and development, reporting structures, compensation management and legal matters.

Strong drive to protect Company from potential liabilities. Skilled in EEOC, Wage and Hour, sexual harassment and discrimination defense, I have had 100% dismissal rate of all EEOC/Wage and Hour claims. As well, cooperated, strategized and prepared documentation for third party legal response firm to defend against claims. Also have acted as the Company’s representative when responding to unemployment claims, and currently have an 80% win rate of unemployment hearings.

Have experience at managing within a sales driven organization, that includes variable compensation employees as well as taking on an active support role on the sales team.

In other senior management roles, I have experience in mergers, acquisitions and major organizational restructuring. Most recently demonstrated in my role at Applied Concepts, LLC.

Excellent communication, collaboration, multitasking and project management skills and enjoys working in an intellectually challenging and fast-paced environment.

Bachelor’s Degree Human Resource Management Stakeholder Relationship Management HR Policy

Recruiting and On-boarding Training and Development Employee Investigations COVID-19 Response

Federal and State Labor Laws and Regulations Employee Retention Unemployment Claim Hearings

HRIS: Paycor, ADP, Kronos, Paychex Sexual Harassment Training Expertise Succession Planning

MANEUVER THROUGH COVID-19

● Create Work From Home Policy which includes consistent communication of all COVID- related Company updates to the team, advised on policy and procedures.

● Navigate CARES Act/ FMLA and other Leave requests, execute Reductions In Force.

● Created the plan, manage and support the execution of transitioning our team of employees who traditionally reported to office to a completely remote setting in a 48 hour period.

● Partner with Management and IT Dept. to develop measures for accountability and inspection of remote employees.

● Developed and executed Return To Work Policy including daily temperature checks and health screening questions following CDC and other governmental guidelines.

WORK HISTORY AND ACCOMPLISHMENTS

APPLIED CONCEPTS LLC Lake Mary, FL 2011 - Present

Human Resource Director

Applied Concepts Inc. was sold in September 2019. I played a key role in orchestrating and executing the transition from being a privately owned organization to an organization owned by a Private Equity Firm. Some of my responsibilities included but were not limited to introducing and assimilating a new CEO, ensuring legal compliance, benefit management, retaining top talent and Non-Compete Agreement execution.

● As a part of Senior Management, I partner with all levels of organizational management to align HR department goals, objectives and systems with business needs and priorities.

● Collaborate with leaders and stakeholders to analyze, create and influence change necessary to drive the business forward at a continuing annual growth rate of 10% year over year.

● Partner with management when creating compensation plans.

● Act as POC and partner with outside counsel to conduct internal investigations and defend the Company’s interests against lawsuits (Age Discrimination, ADA, EEO, etc.) to prevent or minimize losses.

● Assist in writing responses to DOL (100% win rate) requests, preparing supporting documentation, and attending hearings on unemployment claims (ensured 80% win rate).

● Ensure compliance with all Federal and State Labor Laws, including FMLA, Workers Compensation, Short Term Disability and Domestic Violence Leave of Absence.

● Create all counseling documents for employees and collaborate with management on the progressive disciplinary process, approve and conduct all terminations.

● Support, coach, guide and advise the leadership team on HR Issues, regulations and responsibilities.

● Develop and manage succession planning by proactively forecasting staffing needs.

● Developed and conducted several training programs, including company-wide Sexual Harassment Training.

● Provide consistent communication to employees on changes in policies / procedures/ benefits, update the Employee Handbook to reflect changes in the DOL/ FMLA /Wage and Hour guidelines.

● Streamlined on-boarding process, transitioned the company to a paperless on-boarding, introduced new hire 30/60/90 day check to improve accountability and retention

● Implement effective and sustainable recruitment strategies, which allowed organization to identify and recruit top quality candidates.

● Streamlined the hiring process which resulted in faster hiring times. Developed and led employee retention initiative reducing first 12 months’ turnover almost in half.

● Generate data driven Human Resources weekly, monthly and annual reports for the organization.

● My two direct reports included a Human Resource Generalist and a Recruiter.

TOSHIBA BUSINESS SOLUTIONS Tamarac, FL 2008 - 2011

Human Resource Manager

Managed HR processes and payroll for over 300 employees spread out amongst 6 locations

● As part of the Senior Management Team, my focus was to partner in developing and implementing business plans for our region that produced $64 million dollars in revenue. This region included the following remote locations Atlanta, Orlando, Miami Lakes, Tamarac and West Palm Beach.

● Ensured that the HR strategy supported and aligned with the corporate strategy. Responsible for leading cultural changes and shifting employee focus to new product launch.

● Proactively partnered with Corporate Counsel on Wage and Hour claims to ensure liability was kept to a minimum by ensuring the Company complies with all State and Federal Labor Laws.

● Collaborated with the Federal Government, internal counsel and senior management to Investigate $3 million dollars in fraudulent transactions.

● Conducted all internal investigations surrounding employee conduct, harassment, pay concerns, employee concerns

● Cooperated and prepared supporting documentation for a third-party legal response company to defend against unemployment claims, attended hearings as a Company representative in the Region and contributed to 80% win rate.

● Expertly managed and executed Non-Competition Agreements, worked closely with internal counsel to ensure that newly hired sales reps would not violate their NCAs with previous employers.

● Gathered evidence and actively pursued former employees who violated Toshiba’s NCAs to protect Company’s customer base.

● Processed personnel actions, including Leave of Absences (FMLA, Worker’s Compensation and Personal Leave of Absences), terminations and Reductions In Force in full compliance with Federal and State Employment laws.

● Ensured accuracy and timeliness of the Payroll Department.

● Compiled, analyzed and presented monthly reports to Toshiba HQ in Japan via Skype meetings.

● Recruited, hired and filled exempt and non-exempt positions.

● Completed and reviewed all background checks / drug screens, updated and maintained personnel files along with scheduling and supervising new hire orientation.

● My two direct reports were a Human Resource Generalist and a Payroll Specialist

SIMPLY SELF STORAGE Orlando, FL 2006 - 2008

Human Resource Manager

Filled out open vacancies in 20 markets to support Company business growth

● Partnered with Senior and District management to assist in ensuring organizational goals and objectives were met on a timely basis

● Responsible for the following markets: Florida, Georgia, Tennessee, Kansas, Missouri, Illinois and Puerto Rico

● Successfully navigated employment laws in all stats that I supported along with Puerto Rico.

● Worked flexible schedules to ensure I was able to support all regions

● Successfully recruited in 20 markets to fulfil increased staffing needs and support organizational growth

● Developed counseling documentation, processed, submit for approval and executed disciplinary actions and terminations

● Managed all Worker’s Compensation claims

● Ensured all HR processes are in compliance with State and Federal Labor Laws

EDUCATION AND CERTIFICATIONS

Bachelor’s Degree in Business Management Stetson University Deland, FL

Currently studying to sit for PHR Certification test

Active Member of SHRM

NICOLE NICHOLAS

954-***-**** adi5kk@r.postjobfree.com LinkedIn

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