Venkata Panindra Babu N

Sr.Project Manager (BCP,Resilency and Disaster recovery)

adi5jr@r.postjobfree.com,Ph:91-962*******

Seeking a challenging position in a well-established company that offers professional growth and ample opportunity to learn and enrich my competitiveness in my profession

SUMMARY

6 years of experience working as Sr.Project Manager ( Disaster Recovery ) and IT infrastructure Projects.

10 years of experience working with IBM System – X, Bladecenter and DS 3k Storage (X series servers) Products and mobile products.

Experience as a residential engineer and also in field

Installation & troubleshooting PC hardware and networking.

Skills to operate under bottle neck situations with clients.

Good analytical and communicative skills.

Good written communication skill.

Over all Experience: 16 years.

ACADEMIC QUALIFICATIONS

PMP Certified

AWS Cloud Solution Architect Associate

IBM Certified Advisory Project Manager -Disaster Recovery

ITIL V3 Certified ( Internal)

Taste of Agile (Internal)

Cloud, Analytics, Cognitive ( Internal)

The Managing Projects and Programs Senior level Certified (Internal)

Cloud Certified (Internal)

Certified to interview the IBM way

IBM Certified Agile Practitioner

PGDCA from Board of computer science Secunderabad

Bsc computer science from Sri Krishna Devaraya University

MCSC from Microhard institute of technology

CCNA Certified

DCSE ( Dell Certified System Engineer)

IBM System x & Blade center Principles v10 Certification.

Work Experience:

Working as Sr.Project Manager (Resiliency, Business Continuity and Disaster Recovery)

Worked as Senior Remote Technical Specialist in IBM India (P) Ltd., Bangalore

Worked as SME ( Subject Matter Expert) in SMC,IBM India ( P) Ltd.,Bangalore

Worked as resident & field engineer in Team computers pvt ltd., Bangalore.

Current Job responsibilities:

Senior Project Management

Working as Project Manager (Disaster Recovery for US IGA clients) IBM India Pvt Ltd.,

From September 2013 till date.

Business Continuity/Risk Management

Multifaceted Business Continuity/Disaster Recovery professional with distinguished career supporting federal business continuity, Disaster recovery, and risk management programs. Spearhead teams, providing subject matter expertise and innovative program solutions in the areas of emergency management, risk mitigation, business contingency planning, and disaster recovery. Provided analysis to government agencies focusing on standardization, internal control systems, and contingency of operation procedures, crisis management, and compliance of federal regulations, risk management, audit findings, implementation, training, and maintenance of plans.Skilled at developing safeguards, business recovery plans, and procedures to govern business units within the organization. Responsible for the management of projects through entire life cycle.Flexible work style according to project dynamics.

Business Impact Analysis

Program Management and Strategy

Executive Presentations

Testing, Training, and Exercises

After Action Reports Disaster Recovery

Business Recovery

Risk Management

Asset Management

Compliance

Development and Implementation

Internal and External Reviews

Audits

Corrective Action

Regulatory Requirements

Development and Maintenance of Business Contingency/Disaster Recovery Plans

Resilient Infrastructure Environment

Project/Activity Description and Role :

Project Initiation

Identify Key Stakeholders

Review last DR exercise Result and Issues and Lessons Learned

Prepare new DR exercise plan based on Last DR issues and Contracted RPO and RTO

Find out possible Risks and their Mitigation plan.

Get the DR Exercise plan reviewed from Application Owner

Get TSD approval from Respective Service line SME

Execute the exercise as per plan

Monitor the execute and note down all issues occurred during execution

Schedule post DR exercise call with all service line to find out RCA for all issues

Prepare DR exercise Result and get it approved from Application owner

Prepare Final DR plan with latest TSD and get it approved from Application owner

Support SEV1 & 2 Incidents

Lead the Technical team and help them resolve the issue

Prepare the RCA

Analyze the Repeated occurring issues and provide the solution

Automation of Repeated task which was spending SA's time

Physical to Virtual server Migration

Lead audit focal

Close the Project

Previous Job Responsibilities at IBM:

Worked as Senior Remote Technical Specialist for System – X at IBM India (p) Ltd.

(Includes the contract period from Agency and FTH employment in IBM India Pvt. Ltd.)

From 05 may 2006 to September 2013.

I am the GLOSSE Champion to represent MTS India (Front office). I am responsible for collecting and submitting serviceability issues feed back to Development team/STG or GLOSSE core team as and when required. I am equally responsible for what is being communicated with RTS, India and with GLOSSE team for our service escalations, issues, product features, customer CSAT on services, products etc.

As a champion, I edit wiki pages to write technical information on products, troubleshooting tips, add new product pages.

My primary job is to support System X,Pure Flex, BladeCenter & Storage products hardware breakdown, remote support on Installation, configuration and firmware update process.

Supporting clients on site and offsite as and when required for problem resolution based on escalation levels.

Troubleshooting on installation & configuration of new servers.

Remotely managing to support the customers for online fix.

As a part of job, does testing on defective hardware parts that are received from clients and reproduce the problem to take report to Product Engineering team for further case escalation if required.

I analyze hardware logs and write RCA that includes RAID sub system, other server sub system like Power, cooling devices, PCI NMI issues, Memory, CPU etc…

Additional responsibility taken for MVSS project ( Multivendor support)

Previous Job Responsibilities at IBM:

Worked as technical Agent for supporting lenovo’s executive style laptop called ‘scout’.

I have been supporting international customers for ‘scout’ products and other mobile products as well.

Handling escalations of home and corporate customers.

Worked as SME ( Subject matter Expert )

Work experience as TEAM LEADER (team size 6 )

Subsequent Experience:

Team computers Pvt ltd, Bangalore.

Worked as Technical support Engineer since March 2003 to May of 2006.

Technical:

Job profile: Worked as Residential engineer at M/s Puravankara Ltd. for 8 months (A client company). Shouldering the responsibilities I have handled an almost giant network (machines containing 120 with 2 Windows based servers).

I used to be a whole and sole responsible for hardware troubleshooting, managing Exchange server and e-mail clients like Windows outlook and express, LAN & WAN issues.

Configuring, Maintaining and troubleshooting of Users, groups, resources in Windows Domain.

Installing Windows server platforms, configuring Domain, DHCP, DNS, Sharing and configuring Printing objects.

Support & troubleshooting on various server/applications like: SQL, Quadra, AutoCAD, CorelDraw, Photoshop.

Managing network traffic of the LAN and WAN.

Also taken a similar responsibility as residential engineer CII (Confederation Indian Industry).

On top of these I used to work for development side with senior staff.

On the development side, I was working on Intel NAS box, Intel Dual Display project.

Intel NAS – Network attached storage is a system where user’s data would be backed up over the network. During local system crash NAS will help us to recover user’s data with operating system included.

Intel’s Dual display works on a DVI technology where a display output can be brought on multiple screens or a single thread application can only be seen on specific configured monitor where other screens can be monitored on main system.

On 24/7 support used to be a hardware support agent with a response time with in 2 hours and a resolution time of 4 hours.

Technical Skills

Pull hardware and software logs, analyze logs to judge root cause of the technical issue/fault and implement a solution.

Specialization in IBM System X,Pure flex, BladeCenter hardware platform & RAID Sub systems.

An average skill of installation, configuration and troubleshooting Storage boxes.

Specialist on uEFI platform

Setup and Installation of a new server that includes updating firmware codes like hardware BIOS, Baseboard Management Controller chipset, RAID controller firmware.

Recovery of degraded/bad/offline logical drives, operating system and critical level state of an array or software volumes.

Installing configuring and managing Microsoft Windows 2000, 2003 & 2008 server and domain environment.

Installation and configuration of Linux Operating systems.

Installing configuring and managing DHCP, DNS servers.

Configuring, Maintaining and troubleshooting hardware RAID.

Develop and implement a different backup and recovery strategy like remote backups, local backups, and tape media storage.

PC hardware, networking, operating system and application troubleshooting skills.

Remote desktop management, simple Wireless network configuration and management.

Additional

Mentoring the Junior Project Manager and helping them for Skill development.

I written technical documents on my own study and research on RAID controller sub system like HDD, RAID controller card, HDD backplane… Other like, installation and configuration guides, Electrical standards and component failure analysis...

I conduct weekly training session on topics, which new members or juniors should know and nurture their skills.

Mentor Deployment engineers on all technical escalations

Achievements

Received appreciation letters from valued customers for dedication and flawless effort for resolving technical problems.

Best performer of the team Q1 2019 and received Cash award for the same.

Received Advisory Project Manager Badge after review and approved my Package by IBM internal CIO Project services board team.

Received best technical agent award 3 times in class support for achieving IBM customer satisfaction (CSAT), INDIA.

Received Best performance Award in the year 2011.

Topper in Achieving CRU ( Customer replicable Unit) target and got award also

Successfully completed IBM System x and BladeCenter Technical Fundamentals V10 With 89% of score.

Training and other Skills:

Undergone a T3 training for System x, BladeCenter & Storage

Completed online training courses for eX5 technology and servers.

Trained on soft skills

Trained by “KT RESOLVE program”, which is a system process to follow on how to approach a problem resolution.

Strengths and Skills:

1.People Management

2.Working under extreme pressure with clients

3.Dedication and focus

4.Quite quick learning

5.Technical analysis skills

6.Can lead the team

7.Handling escalation.

8. System process towards a problem resolution (Trained by expert).

Personal Details:

Full name: N.Venkata panindra babu

Father’s Name: N.Ranganayakulu

Date of Birth: 14-06-1980

Marital Status: Married

Languages Known: Kannada, Hindi, English, Telugu and Tamil.

Full Address: Flat 302,Vasavi Vantage,3rd Cross Doddathoguru, Electronic city phase-1

Bangalore -56010

E-mail: adi5jr@r.postjobfree.com

Mobile: 91-962*******

Date:

Place: Bangalore Venkat

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