Civil Engineering Air Force

BRANDY HORWATH

RR * Box *** Ava, Mo. ***** · 417-***-****

******.********@*****.***

OBJECTIVE: To work for a company where I can employ accumulated skills, education and communication. I would like to work in a company where I can grow and expand my knowledge base be able to move up as time, skills, education and experience allows. Current skills include but are not limited to 10 Key, Microsoft office, communication, customer service and leadership experiences.

I have 15 plus years in various customer service positions, both internal and external. Six years of military intelligence attributing to professionalism, leadership and management skills. Worked as Point of Contact (POC) in several positions for various contractors both military and civilian.

EXPERIENCE

15 DECEMNER 2015 – CURRENT

KITCHEN MANAGER/FOOD SERVICE LEADER, caseys general stores

Managed a staff of 10 people and ran the store when in the position of manager on duty. Resolved all personnel (internal and external) issues, including but not limited to staffing, pay, scheduling, personal conflicts and customer issues. Created schedule and worked out scheduling conflicts. Ensured food safety, timeliness and temperature. Maintained liaison with City/County/State Department of Health and made sure all guidelines were strictly adhered to up to. Conducted/maintained weekly inventory of equipment and consumables valued in excess of $10,000.

Worked as a team to maintain the high standards of Caseys General Stores. Developed a team dynamic to ensure company mission and goals were achieved

Created an environment where team members took pride in their products and focused on good house keeping practices.

Ensured customer satisfaction and team work for overall success as our hallmark for success.

APRIL 2015 – MAY 2015

NURSES AID, heart of the ozarks long term care facility

Maintained care of residents and aided in the activities of daily living offering aid and encouragement where needed. Ensured the residents had needs and wants met where allowable. Worked in a team environment to perform duties and to facilitate resident care and maintain optimum health status for residents. The ultimate goal was to make sure that residents lived as normal a life as possible.

Worked with RN/LPN and aided and assisted residents where necessary

Ensured residents equipment aids were cleaned and sterilized on schedule and in accordance with state and company policy and guidelines

Worked with residents to meet daily quality of live/living goals.

Listened and sympathized as needed.

Aided in getting them ready for their day/bed, eating, games and other standard of living qualities.

AUGUST 2014 – NOVEMBER 2014

DIRECT SUPPORT PROFESSIONAL, Arc of the ozarks

Worked to improve the quality of life for those with a physical and/or mental disability. Worked to ensure they lived as normal a life as possible despite their disability. Guaranteed they had clean and safe living facilities, followed the proper nutritional guidelines and aided in personal hygiene. Provided safe and timely transportations for all clients for shopping, doctors appointments or just hanging out in a park.

Worked as a team to make sure all clients were accounted for, safe, clean and happy

Stopped and appropriately dealt with any negative behaviors coming from clients by removing the trigger or client or redirecting the client to something else that calms them.

Worked as a team to make sure the clients were appropriately dressed, fed, and that activities were safe and all clients got along together.

JULY 2013 – OCTOBER 2013

INSURANCE SALES, Bankers life and casualty company

Worked with potential clients to find out any financial and insurance holes they might have in their portfolio. Suggested recommendations to those areas of life, health and annuities. Worked with potential clients to find the right policy to fit their needs and budget, giving them the best coverage they can afford.

Licensed (expired) to sell Missouri Life and Health Insurance

Successfully worked with several clients when convenient for them, to make sure they were getting the best policy to meet their needs and superb customer service.

Rewrote several policies to better fit the needs and budgets of existing clients.

MILITARY EXPERIENCE

JUNE 2006-DECEMBER 2008

28TH BOMB WING, ELLSWORTH AFB

Worked in the Wing Intelligence shop supporting not only the bomber squadrons but also other groups and squadrons such as Air Force Office of Special Investigations (AFOSI), Security Forces, Civil Engineering and more. Helped decide force protection levels and threat levels to the base, local area and the US in general. Created bomb folders that included maps, what to do if downed, check points, bomb runs and bomb orders. Selected bombs for targets as required. Briefed pilots on upcoming flights, debriefed pilots upon their return, aided in weekly training, giving briefings on typical threats and what’s going on in the world at a TS/SCI/TK minimum clearance.

MAY 2007-SEPTEMBER 2007

MANAS AIR BASE, KYRGYZSTAN

Work Force Protection flight under the Civil Engineering squadron. Ranking Airman leading groups of 2 to 12. Made sure all local and foreign national personnel were accounted for, complying with there contracts and nothing more. Assigned taskings and shifts daily to meet the military personnel per local/foreign national ratio required. Input daily information to aid in determining the local threat level and force protection level. Awarded Operation Enduring Freedom (OEF) medal

MAY 2008-SEPTEMBER2008

ALI AIR BASE, Tikrit, Iraq

Worked with Security Forces to ensure that all the local and foreign nationals were accounted for on a daily basis. Ranking Airman in the shop and ran all details working with other lower ranking Airmen to determine daily scheduling and placement of other Airmen within the specific detail. Reported daily to help determine the force protection level and threat level of the base. Acted as customs to incoming foreign nationals contracted to work on the base, ensuring they didn’t have any illegal items in their bags or on their person and confiscating any found. Worked closely with the Visitors Control Center (VCC) to make sure all local national personnel were cleared to be on the base and where they were going and making sure they carried no illegal items on their person or in vehicles. Awarded Operation Iraqi Freedom (OIF) medal.

OCTOBER 2003-JUNE 2006

18TH WING, KADENA AIR BASE

Supported 7 different squadrons ranging from fighters to rescue to surveillance. Ran the classified library and the map room ensuring all were compliant with Air Force Instructions (AFI) and would pass all inspections. Worked with other branches of military, other squadrons and groups to provide necessary intelligence and other support. Worked as part of the Force Protection Group and the Threat Working Group to determine threat levels to the base on a monthly basis. Informed both groups of any intelligence that would immediately change either level. Ranking Airman in shop and tasked with tasking down work to other Airmen within the shop, working with vendors for documents, maps and other necessary items within the shop.

JANUARY 2003-OCTOBER2003

INTELLIGENCE TRAINING SCHOOL, GOODFELLOW AFB

Learned all the facets of Applications Intelligence. Worked with visual recognition of US and foreign aircraft, worked to learn to give as much information as possible in five minutes or less. Learned the difference between a scripted brief, training brief, informational brief and general brief. Learned Microsoft office, especially Microsoft power point, to illustrate points and ingrain information into the minds of those attending the brief. Learned to determine what information was important enough to push immediately and what information was able to wait until weekly briefing. Received my Secret and Top Secret clearances undergoing rigorous questioning and background checks.

DECEMBER 2002-JANUARY2003

BASIC MILITARY TRAINING, LACKLAND AFB

Went through the extremely rigorous training process of entering the military. Learned how to properly address superiors, march, salute and wear my uniform. Learned to pay attention to detail, work as a team no matter the circumstances and get the job done. Took classes to learn how to properly dress and behave in the service, chain of command and proper communication techniques. Received ribbons for expert marksman, and honor flight, among others

SKILLS

Communications

Microsoft office suite

Excellent customer service

Organization/filing

Scheduling

Contact this candidate