Front Office Service

MAHIMA RUSTAGI +919********* adi5en@r.postjobfree.com

Career Objective

I am interested in an employment opportunity in a challenging and interesting work environment that allows me to utilize my skill sets, hard work ethics, and enthusiastic attitude.

Educational Qualification

Month and Year of Passing

Course / Board

Institution

Dec- 2020

B. Com

Delhi University School Of Open Learning

Nov-2017

Front Office Associate

APAR India Institute of Management & Technology

May-2016

12th Class / CBSE Board

SCSD Sarvodaya Vidhyalya

May-2014

10th Class / CBSE Board

SCSD Sarvodaya Vidhyalya

Work Experience

Having an experience of 1 year at Crowne Plaza New Delhi Rohini in Front Office Department as a Guest Service Associate in Back end team.

The Key Result Areas

• Administer all guest complaints and requests.

• Greet all guest on phone plesantly.

• Transfer call to appropriate department as required according to company standards.

• Maintain all the Check In and Check Out in the Books.

• Manage all communication with shift employees and maintain a log book.

• Manage all calls and schedule all wake up calls and provide services to guests as per requirement.

Computer Proficiency

• Conversant with MS office applications (MS-Word, MS-Excel).

• Efficient in internet surfing and technical research.

Personal Details

Nationality -Indian

Language Known -Hindi and English

Date of Birth -05th May 1998

Address -Flat No 172 Star Apartments, Sector-9, Rohini Delhi-110089

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