Curriculum Vitae Courteney Deutschmann

adi5an@r.postjobfree.com LinkedIn Tel:078********

An ambitious event professional with a background in event and client management. Meticulous organiser and clear communicator who thrives under pressure.

WORK HISTORY

Live Nation – Ticketmaster, London

Artist Services Manager 02/2020 – 11/2020 (redundancy)

Managing high-profile client accounts. Clients: Kilimanjaro Live, Giles Cooper Entertainment, MJR (Formerly Alchemy Group), Neil O’Brien Entertainment, Shiva Investments Ltd.

Arranging special requests from record labels for on sales of upcoming tours

Generating new business

Arranging client meetings to discuss further business opportunities

Overseeing the ticketing process for shows from agreement of pre-sale and on-sale dates, allocations, timings etc through to show day

Live Nation – Ticketmaster, London

Client Account Manager 08/2019 – 02/2020

Managing client ticketing accounts and shows

Arrange newsletter requests and support for ongoing projects and tours with marketing

Onsite management of ticketing gates and Box Offices at large events

AXS Europe Ltd, London

Client Ticketing/Account Manager 12/2018 – 08/2019

Managing client accounts

Managing all ticket sales from pre-sale through to show-day for clients

Collating and managing client reports

Arranging newsletter requests and support for ongoing projects and tours with Marketing

Liaising with Customer Services to send out comms for customers attending various shows

Managing customer refunds, reseats and requests

AGMP, London

Ticketing Manager 07/2018 – 12/2018

Achieved observable sales increase by implementing new procedures in management of ticket allocations

Producing ad hoc reports and documents for senior team members

Responding to customer requests

Working directly with Marketing team to achieve increase in ticket sales through effective distribution of promotional materials.

Database management

Self-Employed, London

Promoter Representative 11/2017 -11/2020

I have worked in various venues around London, including the O2, Wembley Arena, Proud Camden and others.

Representing promoters and companies on site whilst overseeing all show aspects from sound check through to live performance and load out.

Brand & Deliver, Greater London

Event Runner 03/2018 - 07/2018

Maintaining accurate logs of all deliveries and trips

Maintaining of stock room and production floor

Verifying that all customers received receipts for their purchases

Delivering both postal and interdepartmental mail to employees

DHP Family, London

Production Intern 06/2017 - 11/2017

Providing comprehensive event supervision from start to finish

Enforcing safety policies and procedures with security staff to manage risk

Stage management

Organising settlements and arranging riders

Writing up paperwork such as show stops

Ensuring that each guest's experience was positive, memorable and consistent

Borderline, Greater London

Box Office Attendant 05/2017 - 11/2017

Completing all point of sale opening and closing procedures

Building relationships with customers to increase likelihood of repeat business

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

Goodwin & Goodwin, Greater London

Office Administrator 01/2016 - 01/2017

Establishing efficient workflow processes, monitoring daily productivity and implementing modifications to improve overall effectiveness of office personnel and activities

Held oversight of office inventory activities including ordering and requisitions, stocking and shipment receiving

EDUCATION

University of Oxford, Oxfordshire 2020

Level 4 – Social Anthropology, Pass (short course)

East Berkshire College, Berkshire 2015

Apprenticeship – Business Administration, Level 2 NVQ

Windsor Forest Colleges Group 2012 - 2014

Extended BTEC Diploma Level 3 - Media Production

Langley Academy, Berkshire 2008 - 2012

GCSEs: English Language (B), Media Studies (B), Dramatic Theatre (B), Maths (C), Science (C)

SKILLS

Client and relationship management, event management and coordination, content creation and implementation, media production, excellent written and verbal communication, process implementation, customer service, administrative support and office management.

INTERESTS

Live music, travel, folklore and urban legends, yoga, gaming, political analysis and current affairs.

REFERENCES

References available upon request.

Contact this candidate