KAYLA SCHUTZER

Stroudsburg, PA · Willing to Relocate · 570-***-****

adi570@r.postjobfree.com · www.linkedin.com/in/kaylaschutzer

Experienced customer service provider whose career has been distinguished by accelerated advancement, awards, and consistent achievement of goals. Comprehensive career in retail management and inside sales with skills in, but not limited to, recruiting, merchandising, sales, customer service, training and development, inventory, personnel and payroll management, reinforced by extensive management training and experience.

EXPERIENCE

MARCH 2019 – PRESENT

INSIDE SALES SPECIALIST, LUTRON ELECTRONICS

Acquiring knowledge of the Lutron Electronics product offering, website, CHAT system, admin tools, online design tool, and principles.

Converting customer telephone, email, and CHAT inquiries for SerenaShades.com products into sales using personally developed techniques.

Timely and professional coordination and follow up with current and future customers by phone and email.

Constantly examine administrative effectiveness and seek and develop procedures to enhance and encourage productivity.

JULY 2013 – DECEMBER 2018

SALES LEAD (KEY-HOLDING MANAGER), Aeropostale

Promoted from sales associate to stock room and merchandise manager to sales lead.

Consistently exceeded daily goals set by Key Performance Indicators (KPI's) by an average of 50%.

Received manager of the month award 3 months out of the 10 months the award was given.

Recruited, hired, developed, and led a team of 13 associates to reach and exceed their daily sales goals.

Developed and enhanced the recruiting and interview processes.

Responsible for managing inventory, merchandising, sales, and marketing of assigned section of the store.

AUGUST 2017 – DECEMBER 2017

HUMAN RESOURCES INTERN, united hospital center

Constructed Microsoft Excel Database using my data entry skills as well as managed an UltiPro database with company documents which enabled quick retrieval.

Managed and organized files for the 2,000+ employees of the hospital.

Created new hire folders and orientation paperwork.

Ensured potential employees met the verification and pre-screening qualification.

AUGUST 2016 – MAY 2017

COMPUTER LAB ASSISTANT, West Virginia University College of Business and Economics

Managed the schedule and cleanliness of two computer labs while ensuring the safety of students by enforcing rules and regulations.

JUNE 2016 – AUGUST 2016

SALES ASSOCIATE, american candle

Achieved daily company sales goals while expanding the target market, which greater increased sales.

JANUARY 2015 – APRIL 2015

OFFICE ASSISTANT, ruby memorial hospital

Maintained paper filing system as well as online database using data entry while assisting office guests.

EDUCATION

WEST VIRGNIA UNIVERSITY, AUGUST 2014 – DECEMBER 2017

BACHELOR OF SCIENCE IN PSYCHOLOGY WITH A MINOR IN BUSINESS ADMINISTRATION

Major GPA: 3.617

Minor GPA: 4.00

Overall GPA: 3.091

President’s List Spring 2017, Dean’s List Fall 2016

SKILLS

Recruiting, management, sales, marketing, customer service, retail, retail math, leadership, coaching, organization, time management, project management, written and verbal communication, adaptability, collaboration, problem solving, multi-tasking, analytical and interpersonal skills, professionalism, flexibility, Microsoft Office, Excel, Microsoft Word, Microsoft Outlook, data entry, planning, execution, decision-making, training, development, self-motivated, results-oriented, networking, critical thinking, recruiting, relationship development, business development, SalesForce, time management, organization, administration, professionalism, coordination, scheduling

ORGANIZATIONS

Member of Phi Sigma Theta National Honor Society

REFERENCES

Available upon request

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