Front Desk Customer Care
Resume:
BRANDON M SOMERSET
**** ********* ********** ********* *** 1217 Atlanta GA 30360
Cell Phone: 404-***-****
E-Mail: adi55z@r.postjobfree.com
Objective
To acquire employment with an agency where I can utilize my professional skills to the best of my ability in a rewarding and challenging environment, while promoting the growth of the agency, as well as my professional career.
Education
1998 - 2002 Russell County High School Seale, AL; Double Tech Prep Diploma
Knowledge, Skills, & Abilities:
Dependable, self-starter, hardworking, and fast-paced learner.
Thrives on opportunities that take initiative, and the ability work independently.
Excels in using current knowledge, and works diligently to learn what is needed to achieve required job duties.
Twelve (12) years of customer service
Three (3) years of Computer training (i.e., Microsoft Word, Excel, Outlook, and PowerPoint.)
Three (3) years of Food Service
Employment History
December 2019-Present Prestige Staffing
Jan 2020-April 2020 @ Inhealth/Neb Doctors
Site Coordinator
-Receive purchase agreements from practices.
-Check systems to see if they have or have not been entered.
-Place in tray to be entered into system if they have not been.
-Place in shred bin if they have been entered.
Dec 2019-Jan 2020 @ Emory Healthcare
Data Entry
-Enter findings letter information from insurance companies into Audit system.
-Enter appeal letter information from insurance companies into Audit system.
-Scan letters into computer.
Aug 2017- Oct 2019 Tallahassee Memorial Hospital Tallahassee, FL
Patient Account Coordinator II
- Responsible for patient and insurance refunds for entire hospital.
-Research patient accounts to make sure that refund is accurate and a true refund.
-Post proper adjustments if refund is found not to be a true refund. Also transfer money if patient has an open account.
-Submit paper work to have refund check cut and then send out to patient.
-Medicare payment/adjustment poster for Medicare payments made to the hospital.
-Correctly enter payments and adjustments made by Medicare to patient’s accounts so that the correct bill will go out to the patient.
-Enter payments into patient’s accounts made via payment to collection agencies.
Oct 2014 – Aug 2017 Tallahassee Memorial Hospital Tallahassee, FL
Office Coordinator
-Responsible for correctly and promptly registering patients
-Verify and update patient demographics to create an account in STAR
-Verify and update insurance information, as well as acquire authorization from insurance company for Sleep Study.
-Collect self-pay payments and co-pays
August 2014-March 2015 Econo Lodge Tallahassee, FL
Front Desk Clerk
-Greet, register, and assign rooms to guests.
-Answer inquiries pertaining to hotel services, registration, shopping, dining, entertainment, and travel directions.
-Post charges, such as room charge, telephone calls, fax charges, and pet fees.
-Handles guest complaints and refers them as necessary. Follows up on corrective action.
-Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
-Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
-Record guest comments or complaints, referring customers to managers as necessary
January 2014-April 2014 Kmart Marietta Ga
-Keep warehouse location clean including stock room floor and cleaning debris
-Locate, pull and stock merchandise on sales floor
-Assist customers and answer phones
-Load items into customer’s vehicles
-Operate cash register and process customer transactions
-Assist in the liquidation and going out of business sale of the store.
Oct 2009 – July 2013 Tallahassee Memorial Hospital Tallahassee, FL
Patient Account Specialist
-Experience with billing hospitals in-patient and out-patient commercial and non commercial managed insurance companies.
-Proficient in using Microsoft Word, Microsoft Excel, Database Software, Microsoft PowerPoint, and Microsoft Outlook.
-Responsible for coordinating patient billing, accounts receivable, third party bills, correspondence, client relations, and other related accounting operations.
-Process and coordinate correspondence sent by fax, e-mail, or delivery.
-Update accounts within a timely manner for my company to be successful within meeting different claims deadlines for the processed collection.
September 2009-July 2013 Econo Lodge Tallahassee, FL
Front Desk Clerk/Manager On Duty
-Greet, register, and assign rooms to guests.
-Answer inquiries pertaining to hotel services, registration, shopping, dining, entertainment, and travel directions.
-Post charges, such as room charge, telephone calls, fax charges, and pet fees.
-Handles guest complaints and refers them as necessary. Follows up on corrective action.
-Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
-Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
-Record guest comments or complaints, referring customers to managers as necessary
May 2008 - May 2009 Tallahassee Memorial Hospital Tallahassee, FL
Patient Account Specialist
-Experience with billing hospitals in-patient and out-patient commercial and non commercial managed insurance companies.
-Proficient in using Microsoft Word, Microsoft Excel, Database Software, Microsoft PowerPoint, and Microsoft Outlook.
-Responsible for coordinating patient billing, accounts receivable, third party bills, correspondence, client relations, and other related accounting operations.
-Process and coordinate correspondence sent by fax, e-mail, or delivery.
-Update accounts within a timely manner for my company to be successful within meeting different claims deadlines for the processed collection.
August 2008-May 2009 Econo Lodge Tallahassee, FL
Front Desk Clerk/Manager On Duty
-Greet, register, and assign rooms to guests.
-Answer inquiries pertaining to hotel services, registration, shopping, dining, entertainment, and travel directions.
-Post charges, such as room charge, telephone calls, fax charges, and pet fees.
-Handles guest complaints and refers them as necessary. Follows up on corrective action.
-Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
-Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
-Record guest comments or complaints, referring customers to managers as necessary.
Dec 2006 - Jan 2008 Turner’s Fine Furniture Tallahassee, FL
Assistant Office Manager
- ensure accurate processing and recording of company’s payroll, provide timely and accurate financial information, participate in daily data entry Payroll processing
- trained and managed multiple office assistants.
- Responsible for problem resolution with customers furniture orders.
- maintained budgets, facilities, records, equipment, and building services completes special projects.
Feb 2004 – July 2005 Wal- Mart Phenix City, AL
Sales Associate, Facilities Modifications Staff. Cashier
-Helped remodeling of the store, including put together new shelving, assisted with laying new flooring, and painting.
- Garden Center Customer Care Associate responsible for assisting customer with selection and final purchase of merchandise.
- Assisted customers with the purchasing of items, including scanning item, bagging items, and collecting payment of merchandise.
Oct 2002 – Jan 2004 Spherion @ TSYS Columbus, GA
Customer Service Delivery Analyst
- Entered Data for credit cards and Jackson Hewitt income tax refund card into the company computer system.
- Assisted customers who purchased an AT&T Direct Bill Calling Card.
- Assisted customers with problems concerning the AT&T Direct Calling Card, such as: the card not working, or calling to make a payment.
July 2002 - Oct 2002 Toys "R" Us Columbus, GA
Store Setup Crew, Cashier
- Assisted the migration of merchandise from old store to new
- Cashier responsible for ringing up and bagging customers’ merchandise.
References
-Joanne Plott, AFLAC (retired), 23 yrs acquainted – 334-***-****
-Suzanne Hawkes, State of Florida, 35 yrs acquainted- 850-***-****
-Kiesha Farrell, Tampa, 11 yrs acquainted 850-***-****
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