Service Customer

RUTH ADAMS

**** ******** ****, *** *. Hilliard, Ohio 43026 · 614-***-****

************@*****.***

EXPERIENCE

**/****-**/****

FINANCIAL COUNSELOR, ORTHOPEDIC ONE

DUBLIN, OH

- Medicare and Medicaid claims collections

- Help patients set up payment plans for balances owed

- Work with physicians to do pre payments and surgery estimates 08/2015-07/2018

PATIENT ACCOUNT CALL CENTER REP, OHIOHEALTH

DUBLIN, OH

- Handled inbound/outbound calls to patients/guarantors on account balances

- Negotiate for payment in full or arrange payment plan

- Analyze patients for insurance, billing or financial aid opportunities

- Accurately document accounts for adjustments or referrals as needed 02/2015-08/2015

CUSTOMER SERVICE REP, HUNTINGTON BANK

COLUMBUS, OH

- Took inbound customer service calls regarding checking and savings information

- Processed loan payments, loan pay off information and loan write off information to insurance companies

- Processed debit card disputes, reorders and lost card claims 08/2006-04/2014

CUSTOMER SERVICE SPECIALIST, VISION SERVICE PLAN

COLUMBUS, OH

- Took 100+ daily inbound calls from members for customer service needs

- Explained member vision benefits, check eligibility and update member status

- Work with providers’authorizations, claims information and claim adjustments

- Mentor new employees

- Employee recognition committee member

11/2003-12/2005

BILLING COORDINATOR, UNISOURCE

COLUMBUS, OH

- Maintained inventory check tracking system

- Processed and generated billing for customers

- Research and analyze all billing transactions and processed transfers

- Served as main point of contact on all billing issues

- Performed check audits for compliance

- Processed invoice data entry, editing and auditing for accuracy

- Schedule delivery and pick-up orders

- Made outbound calls for past due invoices

02/2002-11/2003

ACCOUNTS PAYABLE, ALTMAN CONSTRUCTION

COLUMBUS, OH

- Processed weekly and monthly billing transactions

- Processed payments received from customers/vendors

- Researched all billing discrepancies

- Prepared, verified and processed invoices

- Reviewed all documents for accuracy to verify no billing errors

- Follow up with customers for payments on invoices

- Provided information on balances due or other billing inquires EDUCATION

1986

HIGH SCHOOL DIPLOMA, EAST HIGH SCHOOL

COLUMBUS, OH

SKILLS

• Billing/Invoicing Customer Service

• Accounts Receivable/Payable Medicaid & Medicare Knowledgeable

• Contract review/Renewal HIPAA Compliant

• Dispute Resolution Banking

• Inventory Maintenance Collections

• Customer Service

2

Contact this candidate