CHARON DAILEY

Atlanta, GA *****

Cel: 404-***-**** adi54f@r.postjobfree.com

https://www.linkedin.com/in/charon-dailey-0b642817

Bilingual Spanish customer specialist with over 10 years of experience in sales & resolving account issues. Strong background in finance, marketing including content creation for social platforms. Experience multitasking in a dynamic environment and exceptional communication skills.

FAIRWAY MORTGAGE Roswell, GA

Loan Officer 03/2018 to 10/2018

Increased customer retention by keeping engaged communications person to person or video meetings.

Made calls rigorously following up with clients making sure their concerns were addressed in timely manner.

Analyze and verify client’s creditworthiness in order to determine their ability to repay back loan.

Held seminars with realtors to educate potential buyers & used a Mortgage CRM database to maintain relationships with clients and realtors.

PACIFIC BAY MORTGAGE DBA OF INTEGRITY FIRST FINANCIAL GROUP San Diego, CA

Loan Officer for Georgia 06/2017 to 02/2018

Scheduled an average of 25 appointments and 100 cold calls per week and attending open houses on weekends.

Developed direct alliances with Realtors and Loan Officers.

Met monthly goals in a fast paced environment that required critical thinking all the time.

STAY AT HOME MOM Alpharetta, GA 01/2014 to 05/2017

WEST HILL INSTITUTE SCHOOL Mexico, DF

Administrative Assistant for the school Principal 12/2009 to 12/2013

Coordinated projects, managed schedules & quickly addressed solutions to problems efficiently.

CHILEMIO.COM, LLC Long Valley, NJ

Operations Manager and Business Developer

01/2005 to 10/2009

Created and marketed the largest online store for Chilean products in the US.

Maintained happy & loyal customers by selling them a positive experience.

Netted over 250, 000 thousand on the first of sales.

Mentor for employees by participating actively with them. Worked directly with Latin community.

BANK OF AMERICA Sucassuna, NJ

Bank Teller 03/2002 to 02/2003

Utilized computers, to effectively communicate with clients and co-workers to promote positive customer service within the bank.

Handled various customer inquiries and provided excellent customer service while completing transactions efficiently and in friendly professional manner.

Kept bank customer operations and its information confidential.

EDUCATION & TRAINING Gabriela Mistral University Santiago, Chile

Mayor in Economics, Marketing & Finance - MBA