Sales Assistant

John Metcalf

- *** Hancock St. Brooklyn, NY ***** ( 646-***-***** adi53v@r.postjobfree.com

Human Resources Assistant /Administrator

Qualifications Profile

•Self-assured and results-driven business management professional with more than 10 years providing high-performance sales, business administration, and HR management in the academe, retail, sales outsourcing solutions, private legal practice, energy service, and healthcare advocacy organizations.

•Detailed, well-organized, and resourceful with multitasking and prioritization skills in harnessing limited resources to achieve expected outcomes with or without supervision.

•Effective interpersonal communication fiat and strong people management that forge collaborative engagements with colleagues across diverse ethnicities.

Key Expertise

•Strategic Human Capital Planning & Execution

•Manpower Sourcing & Recruitment

•Payroll & Benefits Administration

•Organizational Development

•Onboarding and Staff Development

•Sales Operations Management

•Customer Service Management

•Inter-Office Coordination

•Office & Staff Administration

•Records & Document Management

•Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

•Process/Workflow Improvement

•Policies & Regulatory Compliance (i.e. OSHA, EEO, etc.)

•Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Seat Geek, New York Jan 2018-Present

Greeting passengers and customers that approach their counter:

Answering questions regarding dates, prices, and availability of flights;

helping passengers and customers with inquiries regarding changes or cancellations; and

promoting special offers.

Issuing flight tickets:

Using computer reservations systems to check availability;

taking note of the passenger’s personal information, including passport number, when travelling international;

accepting payment from passengers and customers;

confirming the purchase with the passenger; and

handing the ticket and receipt to the passenger or customer.

Modifying or cancelling a passenger’s flight reservation:

Using computer reservation systems to check availability for modification.

Human Resource Assistant, Charter School Mar – Apr 2016

•Provided HR management support, building professional employee relationships through prompt and efficient internal employee services, conflict resolution, training support, payroll and benefits administration, timekeeping support, and employee records management.

•Processed job applicants and implemented screening procedures to validate applicant skills by administering and scoring applicable trade and proficiency tests.

•Developed orientation materials, welcoming and onboarding new hires to acquaint them with company policies, expectations, and other pertinent information to acculturate and create a foundation for productive performance.

•Collected timekeeping information for payroll processing and administration.

Sales Executive, Netpique Jul – Dec 2015

•Provided sales and customer service, listening to customer requirements, and presenting solutions to win sales and develop customer loyalties.

•Built and maintained professional relationships with existing customers through regular contacts in person or via phone calls and emails.

•Conducted cold calls to prospects, gathering market and client information, arranging client meetings and providing product presentations that target unmet client needs.

•Served as a point person with existing clients and prospects, negotiating contract terms, and closing sales.

•Represented the company in trade exhibitions, events, and product demonstrations.

•Negotiated price, deliverables, and specifications, providing options and product knowledge to clients on new product development efforts and special promotions.

Office Assistant, New York Board of Education Jan 2013 – Mar 2014

•Provided administrative support that included organizing and archiving paper and electronic files into a readily accessible and efficient document filing system, proofreading reports originating from the office, and performing data entry into company database systems.

Sales Associate, Barney’s Aug – Nov 2012

•Generated sales to meet quotas in the men’s clothing department while providing customer service in accordance with the company’s service quality standards.

•Responded to customer questions and assisted with their purchase decisions, presenting and recommending options that meet their requirements from a range of select merchandise items.

•Ensured organized display of merchandise, maintaining clean and orderly presentation.

•Compared merchandise invoices to items actually received to ensure that delivers complied with orders.

John Metcalf

- 288 Hancock St. Brooklyn, NY 11216 ( 646-***-**** * adi53v@r.postjobfree.com

Professional Experience (continued)

Administrative Assistant, Cristian-Rivera foundation Sep 2010 – Apr 2012

•Performed administrative and clerical support to operations, recording and proofreading documents and reports, extracting relevant information from files in responding to requests, while maintaining an efficient records management and filing system for both physical and electronic records.

•Administered fundraising programs, communicating with donors and sponsors, booking meetings and flight arrangements, and supporting funds management.

HR duties did secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Legal Assistant, Fredrick Nicholson Brooklyn Law Firm Brooklyn, NY Feb 2010 – Jun 2011

•Provided client and internal customer service, reviewing relevant documents, interacting professionally with clients, employees, and industry professionals in addressing questions, issues and concerns, while processing client requests for prompt and responsive legal services.

•Provided inventory management support, requisitioning merchandise and office supplies based on demand, and comparing invoices with items received to ensure proper compliance with purchase orders.

•Oversaw in-house and 3rd party service providers involving office and equipment maintenance.

•Built and maintained professional relationships with stakeholders, court personnel and justices, and other law professionals to ensure productive daily routines.

•Ensured that all legal documents for external parties were properly proofed and corrected.

Sales Associate, IDT Energy, Inc. New York, NY Apr 2006 – May 2007

•Solicited sales for new or additional services and processed new orders, ensuring prompt and courteous services in addressing customer needs with customized energy solutions and services.

•Maintained efficiency and readily accessible customer records for quick reference in providing customer service.

•Assisted customers with the right information in benefiting from company services, ensuing maximized customer experience around company products and services.

•Collaborated with support departments and senior management in addressing and resolving customer complains.

•Determined charges for services requested, collected deposits and subsequent regular payments, arranged for 3rd party billing, or arrange for billing.

Education & Credentials

•B.S. in Business Administration, ADELPHI UNIVERSITY Garden City, NY (Expected 2018)

•Associate in Occupational Science, ASA COLLEGE Brooklyn, NY (2010)

Professional Training & Certifications

•Certificate In Human Resources Generalist, Pace University (2015)

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