Priyanka Jatin Mahyavanshi

A *** Shriram Shreyas Apartments

Kodigehalli, Bangalore-560097

Cell: 988-***-****

Email Id: adi52n@r.postjobfree.com

Summary

A highly motivated, Experienced, focused and dynamic professional with more than 14 years of experience in various industries ranging from Bpo, Aviation, Real Estate. Excellent at juggling multiple tasks and working under pressure and time constraints. Strong leadership and relationship building skills. Knowledge in all aspects of Customer Service. Promotes Customer loyalty by establishing positive relationships with both internal and external Customers. Have a curious nature and I am drawn to positions where I am encouraged to participate in the creation of new ideas, concepts and encouraged to push boundaries. Always interested in figuring out how to make things work better, communicate better and ultimately function not only efficiently but exceed expectations. Work Well independently as well as a team player with leadership qualities. These combined traits have served me well in my previous role.

Skills

●Excellent Written Communication skills

●Energetic and Enthusiastic

●Flexible and Calm under Pressure

●Strong people management and leadership skills

●Excel in creativity and new ideas

Work History

Aviation Instructor, July 2019 to Aug 2020

Cirrus Aviation Academy – Bangalore

●Provide training to students on Airport Ground Handling Operations, Personality Development, Soft Skills, Communication and Grooming.

●Prepare the Study Material matching with the Bangalore University Standards.

● Conduct Mock Interviews to prepare them for Airline Interviews.

● Evaluate students' knowledge and skills and develop student’s weaknesses to strengths.

●Teach students up to date techniques and concepts on Ground Handling Procedures at

the Airport.

●Ensure that the standard of learning and performance of students are effective.

●Conduct Activities on team Building and Role Plays.

● Provide Training on Telephone Etiquette and Customer Service.

●Conduct classes for BBA (Aviation) students in various Renowned colleges across Bangalore.

Aviation Trainer, Jan 2018 to Mar 2019

PTC Aviation Academy – Bangalore

●Worked as a freelance aviation trainer

●Conducted training on Airport Operations, Soft Skills and Personality Development for the students enrolled for aviation course.

●Help in improving the Communication Skills and preparing the students for Interviews.

●

Sr. Manager-CRM, Year 2017-2018

SKYLARK MANSIONS PVT LTD- Bangalore

●Conducting the Process Training for the New Employees.

●Building a strong rapport with the clients by resolving queries in a timely

manner and ensuring to build up a long-term relationship with them.

●Handling a team for all post sales communication with the customers.

●Prepare Allotment letter/Sale Agreement/Bank Loan documents/sale deed &

Registration.

●Send pre-intimation to customers for payments. Raise the Demand letter on a

Timely basis.

●Resolve all the legal queries of the Customers.

●Prepare a collection report for the Management.

●Prepare the Projection for the Team

Manager-CRM, Year 2015-2016

Nitesh Estate Ltd-Bangalore

●Preparing the CMD review presentation on monthly basis with regards to Project Progress Report/Collection (Projection And Achieved) /Summary of Sales Vs. Collection Summary of collection as per milestone.

●Preparing the Project Report for all the ongoing projects on a monthly basis and sending them to the customers.

●Coordinate with different departments in resolving Escalations.

●Coordinate for Refunds and Cancellation with the Finance.

●Prepare MOM on a weekly basis.

●Handling two projects one is an ultra-luxury project with 133 Villas/ ongoing and the other is a residential project with 388 units/ In Its Launch Stage.

Senior–CRM, Oct 2014 to Jan 2015

CENTURY REAL ESTATE-Bangalore

●Receive the booking application from the sales department, after scrutinizing the form sending welcome letters to the customers.

●Prepare Sales and the construction agreements.

●Send the progress report along with the project photos on a monthly basis to the customers.

●Prepare the cost breakups for obtaining the bank loans and assisting the clients for easy process.

●Updating the clients on the construction status and sending the mail at completion of each level of construction.

●Follow up with the clients (Indians and NRIs) and coordinate with the bank authorities for the on-time payments.

●Follow up with the accounts departments for on time payment accounting and sending the payment receipts to the Clients.

●Coordinate with the clients for the registration process.

●Send the guidelines for registration and possession.

●Sending customer updated files to the legal department for registration of the sales deed. Attending the walk-in clients and explaining to them about the projects.

●Updating and maintaining customer’s files for an easy process.

●Coordinate with the customers or with the banks for final payments. Handing over the sales deed to respective clients or to the banks.

●Maintaining project reports up to date.

●Attending monthly meetings with updated reports.

●Achieving monthly targets.

Supervisor Customer Service, Jun 2007 to Apr 2014

JET AIRWAYS PVT LTD

●Conduct Training for the New employees to familiarize them with various Job

location at the Airport.

●Conduct Check in training on the Sabre system.

●Ensure de-briefings are conducted daily and staff are updated regarding the

Latest changes in policies and procedures.

●Assist the Passengers and perform day to day operation at the terminal building.

●Reports and provides operational feedback and performance to leadership either

Through verbal or written means of communication

●Responsible to plan, monitor and control all the activities relevant to Customer

Service Unit inside the Terminal to ensure consistent Customer Service delivery

and on time performance is maintained at the Highest levels.

●Monitoring all the activities at the Reservation counters, Check-In, Boarding,

Special Handling, Arrivals and Baggage Services to provide the required level of

Customer Service.

●Handled International reservation and misconnections.

●Deep knowledge on Visa Documentation.

Customer Service Agent, Dec 2005 to Jun 2007

PARAMOUNT AIRWAYS

●Trained at CJB APT and then worked at BLR APT.

●At BLR APT Supervised and handled Ticketing counters and experience in

Booking, cancellations, refunds, accounts and detailed reports- like MIS etc.,

●Good knowledge on CRS for making reservations.

●Supervised and handled Check-in counters, knowledge of handling UNM’s,

wheel chair, VIP, CIP, MAAS, through check-in indemnity bond, etc., and aware

of concepts like manual check-in, pooled baggage, group check-in, baggage

Allowance, excess baggage.

●Supervised and handled Baggage Makeup Area with through knowledge of

check-in baggage, through check-in baggage, transit baggage, rush baggage,

AOG, OCS, fragile items, etc.,

●Supervised and handled the Boarding Gate, with experience in handling the

Boarding gate in all kinds of situation like delay, cancellation, and congestion

●Supervised and handled Ramp with experience co-coordinating ramp activities

with all the different agencies like ATC, operations, JWG-HAL, and IOC, from the

period of Apr 06 to date. I also have knowledge about Load and Trim, METAR,

Ramp operations, Ramp safety having handled different kinds of situations like

transit flights, ferry flights, congestion, delayed flight, technical failures, and

tallying errors.

●Handled chartered flight for Sri Sathya Sai Baba at Puttaparthi.

●Situations like endorsements, informing passengers about flight cancellations,

delays, rescheduled flights, assisting and arranging various alternatives during

such situations when required.

● Also oriented new staff to the Airport and trained them in all areas of Airport

handling.

● Coordinating flight operations between various allocations, departments and

ensuring On Time Performance.

●Orientation and mentoring of Ramp staff to help them better understand the

subject and implement the safety and security procedures required for the

same.

Specialist Customer Support-Delta Airlines, 2004-2005

IBM DAKSH Pvt Ltd

●Made reservation on Delta Airline ticketing platform based on the caller’s

request.

●Provide schedule, ticketing, baggage information for existing reservations.

●Provided further value-added option for customers based on their frequent flyer

status.

Customer Care Executive, 2003-2004

E- Call International Pvt Ltd- Gurugram

●Worked in Mortgage Outbound Process for US client.

●Awarded the Best Team Member Award.

●Consistently achieved the highest sales record.

Educational Qualification

Bachelor of Commerce : Meerut University

Languages Known

Fluent in English and Hindi. Can speak Can understand Kannada and speak too.

I hereby solemnly declare that the details furnished above are true to the best of

my knowledge and belief.

Place: Bangalore Priyanka Jatin Mahyavanshi

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