IT professional

Rosemary Grace Hudson

**** *** ****** *** ***** Prairie TX 75052 ********.********@*****.*** 817-***-****

Profile

History of manually testing Batch Jobs, Credit and Debit transactions, ACH/NACHA, Debit Card Processing, Website testing, User Applications, UIs, Database, Credit Policies, APIs/WCF Service, Certifying Test Environments, Web Technology upgrades, Security/Vulnerabilities, Integration and End to End testing and UAT. Knowledge in Automation and Mobile testing.

Known for looking at the bigger picture when identifying gaps in all phases of the SDLC. Experience supporting multiple projects and daily tasks, under tight deadlines in both waterfall and agile testing methodologies, often with competing priorities and specifications.

Refined relation-building skills and experience working collaboratively with IT Professionals, Company Stake holders, Help Desk and Customer Support liaison(s).

Manual tester, Leadership and Management and Operations experience, with ten years of progressive roles.

Professional Experience

GM Financial December 2017 – June 2020

Quality Assurance Analyst – IT Services

Provided Manual QA testing coverage for CVOS APR, Credit Quest (CQ), Wholesale Intelligence (Wi), DAS,

Web Intelligence (Webi), Audit Intelligence (Ai)

Provided estimates for Commercial Lending & Floor Plan Project testing efforts

Setup test case/script reviews with project team and Business

Actively participated in test case/script reviews providing and also receiving feedback from project team

and Business

Setup ALM for new release and/or projects

Created test cases based on requirements

Executed test cases manually

Analyzed test results

Communicated potential issues and defects when opened to project team

Created, documented, and linked defects

Daily gathered applicable data for End of Day Project Status Report

Daily sent out End of Day Project Status Report

Gathered applicable data to include in TCR for completion of release(s) and/or project(s)

Sharp Echo

QA Analyst Consultant July 2017 - December 2017

Responsible for providing recommendations for process improvement within the QA Department

Assist IT members with agile implementation at FHLB of Dallas

Provide IT Request Status meetings with Business Units

Manage code that is going into multiple environments to ensure no impacts to existing testing efforts

Review requests for AppAdmin and DBA

Active team member in Design, Requirements, Planning, QA handoff and Backlog sessions with project team

Provided estimates for testing efforts

Setup test case/script reviews with project team and stakeholders

Contributed and created test plan strategies

Created test cases based on requirements

Created manual test suites for each iteration and/or project

Executed test cases manually and using automation

Responsible for SAP Front End and Back End testing

Responsible for Whitebox, Blackbox and/or Exploratory testing when applicable

Analyzed test results

Think Finance

QA Analyst March 2012 – April 2017

Strong contributor to many of the large IT project milestones

Considered a SME in the QA, DEV, PM, and other IT communities

Conducted website testing for new loan and credit websites for 4 products

Conducted website testing on company website

Web testing on 3rd party site integrated with product websites

Web testing on revised upgrades on product sites

Conducted phone interviews on potential contractor before in person interviews

Participated in new-hire panel for potential contractors and/or new hire candidates, actively provided input in the careful selection of new contractors or FTEs

Actively participated with DEV Managers and Project Managers to come up with a strategy plan in the event the project status was not in ‘Green’

Frequently completed tasks that would typically be distrusted amongst the team

Mentored onshore and offshore team and colleagues

Active team member in Design, Requirements, Planning, QA handoff and Backlog sessions with project team

Provided estimates for testing efforts

Contributed and created traceability matrix documents

Setup test case/script reviews with project team and stakeholders

Actively participated in test case/script reviews providing and also receiving feedback from project team and stakeholders

Contributed and created test plan strategies

Created test cases based on requirements

Created manual test suites for each iteration and/or project

Executed test cases manually and using automation

Responsible for SAP Front End and Back End testing

Responsible for Whitebox, Blackbox and/or Exploratory testing when applicable

Analyzed test results

Communicated potential issues and defects when opened to project team

Responsible for ensuring QA blocks were remediated in a timely fashion and triaging the issue before handing off to DEV or Dev Ops/Tech Ops

Setup Access Management, CIF and Loan data using SoapUI

Executed code changes and update scripts

Participated in manual and automated smoke testing after LLE deployments and post production deployments

Created, documented, and linked defects to the accurate user story/feature

Conducted reviews of mobile defects in order to determine whether desktop manual testing was needed

Documented and attached test results to RFCs

Responsible for individual timekeeping for non-capitalized and capitalized project

Developed, documented, and communicated new and existing processes

Responsible for researching and troubleshooting test environmental issues when encountered

Created power point document and demonstrated testing steps on new enhancements to QA teams

Collaboratively collected and developed surveys for the QA team members to complete

Provided walk through views of certain process for internal and external training

Instrumental in having “acceptance testing” completed for automation suites that included mandatory regression test cases

Participated in identifying xpaths for Web testing and adding to elements page for automation testing

Participated in identifying where to locate wiki string in elements and how they relate to xpaths using Firebug

Created Wiki pages for automation testing using Fitnesse

Experienced in troubleshooting basic failures when they occurred on automation test results using Fitnesse

Roles in addition to primary role

QA Acting Lead January 2014 – January 2016

Point of contact for projects in flight for manual, mobile and automation testing

Single point of contact for status/updates to project team and stakeholders for Manual, Mobile and Automation teams

Actively participated with DEV Managers and Project Managers to come up with a strategy plan in the event the project status was not in ‘Green’

Managing day to day tasks and project direction for testers; a team of 5- 8 members

Mentored onshore and offshore team and colleagues

Compiled data to report EOD QA status/overall progress on function and regression completion for Manual, Mobile and Automation teams.

Responsible for ensuring QA blocks were remediated in a timely fashion

Ensured QA team was on track with day to day progress and overall progress for all testing phases

Such as functional, regression and retest of defect fixes

Provided QA approval/signoff during requirement reviews

Active team member in Design, Requirements, Planning, QA handoff and Backlog sessions with project team

Provided estimates for testing efforts

Contributed and created traceability matrix documents

Setup test case/script reviews with project team and stakeholders

Actively participated in test case/script reviews providing and also receiving feedback from project team and stakeholders

Contributed and created test plan strategies

Created test cases based on requirements

Created manual test suites for each iteration and/or project

Executed test cases manually and using automation

Responsible for SAP Front End and Back End testing

Responsible for testing Whitebox, Blackbox and/or Exploratory testing

Analyzed test results

Communicated potential issues and defects when opened to project team

Executed code changes and update scripts

Participated in manual and automated smoke testing after LLE deployments and post production deployments

Created, documented, and linked defects to the accurate user story/feature

Conducted reviews of mobile defects in order to determine whether desktop manual testing was needed

Documented and attached test results to RFCs

Responsible for individual timekeeping for non-capitalized and capitalized project

Think Finance

Verification & Customer Support Lead March 2010 – March 2012

Managed and actively motivated 20+ representatives of the call center; supported outsource call centers, managed escalations and entered help desk tickets using Change Gear, with key focus on effective communication skills

Participated in new-hire panel for potential new-hire candidates, actively provided input in the careful selection of new contractors and/or employees.

Shared coaching opportunities with each team member to further develop leadership qualities, encouraged team building and addressed areas of growth opportunities

Mentored and trained new hire representatives and supervisors

Participated in new hire panel for potential new hire candidates, actively provided input in the careful selection of new contractor and/or employees

Responsible for sending custom response emails that met compliance and legal regulations

Required to communicate clearly, professionally by via telephone, email, and notating accounts

Developed training documents for outsourcers and internally

Assigned to support outsource training using WebEx meetings

Considered a SME for Verifications and E-Fax documentation

Created and executed UAT test scripts

7 Specialist Representative

July 2007 – March 2010

Departments: Risk Operatio

Think Finance

Verifications Specialist Representative July 2007- March 2010

Responsible for verifying applicant application and/or documentation. Use all available resources to verify applicant information accurately and efficiently

Verified Bank Statements, Pay Stubs, Personal Identification (ID/Driver’s License and Social Security Cards) and other forms of approved Personal Identification documentation via EFAX

Provided suggestion for process improvements that were approved to be implemented

Documented and created training material that was implemented for the team

Required to communicate clearly, professionally by via telephone, email, and notating accounts

Knowledge and Technical Skills

Test Case and Defect Repository: Target Process, TFS/MTM, Azure DevOps, Jira, ALM

GUI tools: SoapUI, WCFTestClient

API tools: Postman

Job Scheduler tools: Control-M

Database: Microsoft SQL, Access, SQL Developer, Azure Data Studio, Oracle

Business Intelligence tools: Cognos

Customer relationship management tools: Salesforce

Languages: Basic, XML, Java, SQL, Javascript

Automation: Fitnesse, Ranorex, Eclipse, Apache Tomcat, Selenium, DevTest by CA Tools, GIT

Browsers: IE, Chrome, Safari, Microsoft Edge, Firefox

Mobile: Android, iOS

Operating Systems: MS Windows, Mac OS, Google Andriod OS

Other: Visual Studio, Nortridge Lending System, ACH File Pro, APRWin, Citrix, RDC, ChangeGear, Microsoft Office, SharePoint, Notepad++, WhiteHat, Service Now, Agile Requirements Designer by CA Tools, MS Teams, Jabber, Office 365, defi Solutions (Loan Origination System), Provenir (Risk Decisioning and Data Science Platform), FIS (AF and DM), Avaya

Certifications

Certified Tester, Foundation Level (CTFL), 2013

Education

High School Diploma, 2006

Brazos River Charter School Nemo, TX

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