Front Desk Supervisor

CASSANDRA ARNDT

**** * ******** ***, ***** Deer, WI • 920-***-**** • **********@******.***

OVERVIEW

With a demonstrated history of exceeding external customer’s expectations, I’m looking for a position that will benefit from my hospitality experience while promoting my interest in the medical field. PROFESSIONAL EXPERIENCE

Renaissance Milwaukee West; Concord Hospitality Enterprises Company, LLC, Milwaukee, WI Front Desk Supervisor (July 2020-Present)

Assists in managing the daily operations of the front office

• Performs assigned tasks such as scheduling and ensures all Guest Reception Agents are maintaining high levels of customer service

• Leads and trains Guest Reception Agents to maintain customer service expectations

• Blocks rooms and handles special requests

• Monitors room availability and aids in yield management and restrictions

• Handles safe deposits by guests per established procedures

• Opens and closes shifts

• Acts as Manager on Duty

• Emergency Response Team 1st Responder

Kohler Co., Kohler, WI

Front Desk Agent II (March 2018-August 2020)

Assisted in managing the daily operations of the front office at Inn on Woodlake

• Assisted in training newly hired Front Desk Agents

• Revamped the 1st and 2nd Shift Front Desk Agent Checklists

• Provided prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations, and information

• Registered guests in and out of Springer Miller property management system

• Blocked guest rooms, prepare guest folios, guest cards, and program room keys

• Knowledgeable about property and surrounding area, local attractions, and shopping services

• Handled guest complaints and recovery in a timely and professional manner

• Multitasked

• Cross-trained in bar tending and housekeeping within the hotel as well Kohler Co., Kohler, WI

Internship (December 2019-May 2020)

Assisted in managing the daily operations of the front office at The American Club Carriage House

• Exact objectives as listed for Front Desk Agent II

• Communicated with bellman to execute valet and luggage service

• Adhered to Forbes standards

• Assisted with food service setup as needed

• Assisted with valet and luggage service as needed

• Shadowed Kohler Waters Spa Front Desk operations Pine Haven Christian Communities, Sheboygan Falls, WI Resident Assistant (October 2017-January 2018)

• Helped residents perform Activities of Daily Living

• Quick to act in an emergency

Sheboygan Health Services, Sheboygan, WI

Dietary Aide (February 2017-September 2017)

• Assisted the chef with food preparation

• Crucial communication between kitchen and healthcare staff Aurora Health Care, Sheboygan, WI

Food Service Assistant (February 2016-2017)

• Assisted with delivery of patient’s food trays

• Crucial communication between kitchen and healthcare staff EDUCATION

Lakeshore Technical College, A.A.S. Hospitality Management (Fall 2018-May 2020)

• ServSafe Food Protection Manager Certification

• American Hotel and Lodging Educational Institute Certified Guest Service Professional (CGSP)

• American Hotel and Lodging Educational Institute Certified Front Desk Representative (CFDR)

• American Hotel and Lodging Educational Institute Certified Food and Beverage Executive (CFBE®)

• American Hotel and Lodging Educational Institute Certified Hospitality Housekeeping Executive (CHHE®)

• STAND OUT Certificates through the Student Resource Center and Career Placement Center of LTC Lakeshore Technical College, Nursing Assistant Technical Diploma (May 2017)

• Medical Terminology Course — Completed in Fall 2015

• Graduated with Presidential Honors

HONORS AND AWARDS

• Dean’s List recipient Fall 2018, Spring/Fall 2019, and Spring 2020

• Phi Theta Kappa member

• Treasurer of Lakeshore Technical College’s Hospitality Club during the 2018-19 Academic Year

• Secretary/Treasurer of Lakeshore Technical College’s Student Government Association during the 2019-2020 Academic Year

• Governor of Lakeshore Technical College’s Chapter within the Wisconsin Student Government during the 2019-2020 Academic Year

• 2020 International Scholar Laureate Program (ISLP) Invitee

• LTC’s Spring Class of 2020 Virtual Graduation Student Speaker

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