Higher Education Administration, recruitment, & enrollment management

JACQUELYN MILBRAND

** ******** ****** *****: 716-***-****

Kenmore, NY 14217 Email: *********@*****.***

Program Administration

Strategic and performance-driven professional with 20 years of experience developing, executing, and driving program objectives in optimizing performance, enrollment, stability, and student support. Proactive and analytical thinker with keen ability to identify needs, develop solutions, and deliver measurable outcomes within educational, financial, and private institutions. Strong and interactive leader who succeeds by promoting collaboration, productivity, and commitment across all professional levels.

Areas of Expertise

Project Management/ Lead

Budget / Timeline Management

Strategic Planning/Analysis

Best Practices / Compliance

Leadership / Training

Client Support / Relations

Enrollment / Retention

Data / Document Management

Relationship Building / Partnerships

Cross Function Collaboration

Risk Assessment / Control

Problem Resolution

Education

Bachelors of Science, Business Management, D’Youville College, Buffalo, NY, 2008

Professional Experience

Assistant Director of Graduate Admissions, D’Youville College, Buffalo, NY, March 2014 – present

Counsel prospective students into appropriate programs consistent with educational/career goals

Oversight of inquiry and application communication flow for graduate programs

Interview prospective students; review and follow-up with applicants; triage email inquiries

Transcript reviews and admissions decisions

Plan and execute events including graduate open houses, campus tours, orientations and information sessions

Campus advocate for graduate students relative to financial aid, academic services, registrar and alumni

Coordinator of MBA and Advance Program, D’Youville College, Buffalo, NY, January 2011 – march 2014

Oversee and manage full scope of program marketing, recruitment, selection, advisement, registration, and student performance monitoring.

Recruit, mentor, and train recruiters in promoting program offerings, following up on qualified applicants, and increasing enrollment numbers.

Review and assess student credentials in alignment with admission standards to determine acceptance.

Develop and establish MBA master schedule and Advance class offerings for all terms.

Establish best practices and protocols for the recruitment process, as well as supervise recruiter efforts and track enrollment progress.

Advise MBA and Advance program students on initial and ongoing academic and program performance.

Tutor Coordinator / Learning Center, D’Youville College, Buffalo, NY, 2001 – February 2001 – January 2011

Received the 2010 Support Staff Member of the Year Award.

Developed, planned, and managed peer tutoring team in assisting undergraduate, graduate, and doctoral students in completing curriculum course studies and graduate level writing assignments.

Assisted with upgrading Learning Center contact database, enabling system to measure and produce outcome data for the annual report.

Worked with team to develop and implement the Skills Assessment Inventory database, successfully connected to the University utility system.

Determined tutee eligibility by evaluating pre-requisites of tutee request per the Learning Center policy.

Measured program outcomes and progress through end of semester tutee, tutor, and student aide evaluations.

Interfaced with faculty to recruit new tutors and follow-up on referrals.

Processed and maintained payroll records for tutors, FWS, and SEP students.

Ad Consultant-Sales, EVE, Premier Women’s Magazine, Buffalo, NY, 2000-2001

Exceeded first month’s sales goal by 75%. Grew client list and sold $10K in ad space within first month of employment.

Senior Credit Analyst, HSBC Bank USA, Buffalo, NY, 1996-2000

Supported small business clientele with review of credit applications, analysis of loan eligibility for up to $25M, and recommendations on credit/loan options based on client needs and financial profile.

Credit Analyst, HSBC Bank USA, Buffalo, NY, 1994-1996

Reviewed consumer credit applications, promoted credit product offerings, maintained account records, and trained entry-level personal in compliance with banking industry and regulatory standards.

Consumer Finance Loan Workout Specialist, HSBC Bank USA, Buffalo, NY, 1998-1994

Conducted credit analysis and in-depth studies of customer credit accounts to proactively identify potential credit problems, as well as counsel customers on improving unfavorable credit.

Professional Affiliations

Support Staff Advocacy Committee Member (SSAC)

Students of Concern Committee Member (SOC)

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