Seeking middle to senior level assignments in Process, Operations and as Executive Assistant to top management with a leading organization preferably in Gurgaon.

A competent professional with 15 years of experience in-

~Operations Management ~Process Management ~Data Reconciliation

~Team Management ~General Administration ~CRM

An out of the box thinker with proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively

Excellent interpersonal skills with problem solving, logical thinking and analytical abilities

Proven abilities in providing comprehensive support for executive level staff including scheduling meetings and managing all essential task

Skills in maintaining records and writing of MOM and corresponding with internal and external clients

1.Organization: Search Value Consultants Pvt Ltd

Search Value is a fast-growing Human Capital company specializing in critical and top management hiring and consulting in the Diversity & Inclusion space.

Duration: Apr 2018-Present

Designation: EA to CEO & Operations Manager

Job Responsibilities: -

Overseeing administrative policies within an organization and within the office; recommending changes as appropriate.

Handling the finance and expense processes and vendors for the company including working closely with the CA firm. Monitor and track the monthly expense and revenue reports.

Handling various key tasks and help items for the Leadership team and other members

Being in active touch with various senior level executives and tracking the key happenings and movements at all the client organizations

Actively track and contribute to key projects in the organization

Manage the various Minutes of Meetings for all internal meetings and key external meetings.

Schedule meetings and appointments and manage travel bookings.

Manage the Director’s calendar and social media presence across LinkedIn, Facebook and Twitter etc.

Cross-functional Executive Support

Confidential Correspondence

Communications & Co-ordination between Multiple Offices of the Organization.

Co-ordination of Correspondence wit Clients, Vendors and other Key Stakeholders of the Company.

Management of the Calendar of the Director and handling all personal & company correspondence

Arranging for Travel (Domestic & International)

2. Organization: The MargDarshak Inc.

The MargDarshak Inc: - The MargDarshak Inc has pivoted to a ‘boutique consulting and training’ organization basis operating experience garnered in last 2 years. In consulting division, we focus on consumer facing businesses to support them in Strategy, Innovation and Technology areas. Our platform ecosystem of 100+ leading organizations in diverse fields and 300+ Industry Experts help us execute variety of projects with a seamless interface for our client organizations

Duration: Feb 2017-Mar 2018

Designation: EA to CEO & Business Manager

Job Responsibilities:-

Co-ordination of Monthly Management activities

Co-ordination for Meetings and preparation of reports for decision making

Data Management of the CEO's Office and attending to regular correspondence (including self-correspondence)

Cross-functional Executive Support

Confidential Correspondence

Communications & Co-ordination between Multiple Offices of the Organization.

Co-ordination of Correspondence with Clients, Vendors and other Key Stakeholders of the Company.

Management of the Calendar of the CEO and handling all personal & company correspondence

Arranging for Travel (Domestic & International)

3. Organization: American Express

American Express: - The International Consumer and Small Business Services (ICSS) team serves American Express customers in 21 markets, providing a wide array of best-in-class products and services.

MTSI (Membership Travel Service) Australia is part of American Express. .TLS CA and AUS providing Ticketing service for Amex card members (CM).

Duration: March 2010 to December 2016

Designation: Manager Operations

Duration: March 2016 to December 2016

Job Responsibilities:-

Total 6 years of working experience on GDS SABRE.

Working with AESCI Central Command Core Team (Accounting tool of TLS). Responsible to rectify error messages and invoice corrections for all Cayenne Markets.

Analyze and clear Accounts Receivables and Accounts Payables for Transactions.

Explore the area of opportunities by analyzing the root cause of errors and update the FO operations/ Markets with solutions.

Regular communication with stakeholders to identify gaps and recover them

Provide floor support and solve consultant’s queries with consultation of liaison team and send updates email to team received from Liaison team & airlines.

Handling team under high volumes and assigns work accordingly.

Prepare Daily, monthly and weekly reports, Dashboards and share with Leadership team and stakeholders

Attend process related calls and prepare MOM. Successfully migrated Sub Processes of ANZ.

Designation: Lead Travel Analyst

Duration: June 2013 to March 2016

JOB Responsibility:

Providing 100% ticketing support for Travel and Life style Services International –Canada and Australia.

Serving premium customer holding Platinum, Centurion & Gold Cards

Minimizing Agency Debit Memos by analyzing the reports and claims made by the airline.

Providing competitive and lower logical airfare quotations in accordance with company policy.

Issuing International Air tickets.

Airline fare calculation and fare construction.

Airline rules interpretation.

Quality checking NR reassessments (disputed cases) and helping our counterparts to negotiate those disputed cases with the corresponding airline.

Reviewing data, recommending and developing reports that will ensure improved productivity, management of headcount and process improvements.

Strengthen the team by providing effective support, performance Management; timely Coaching & feedback and helping them acquire new Talent, knowledge & skills.

Creating monthly Dashboards on incoming volume and total production which is being shared with

Customers and creating Reject analysis and GMax report on excel to show weekly and monthly trend of the volume comparison done by AESCI and market.

Key Achievements at American Express

Created and shared Reject Analysis with Market which helped them in locating problem area resulting minimize the rejection numbers.

Streamlined Canada ticketing process with the help of market by setting up new guidelines which improved the efficiency of ticketing

Migration and streamlining of Online process.

Prepared SOP’s of all types of ticketing scenario for Canada and Australia.

Awarded for Voice of Customer in Sep 10, Nov 12 and Apr 14

Awarded as Centurion Star of the quarter in Dec 13 for highest productivity in a quarter.

4.Organization: OSC Exports Services Private Limited (Clifford Chance)

Clifford Chance is one of the world's leading law firms helping clients achieve their goals by combining the highest global standards with local expertise.

OSC specializes in providing IT-enabled services to Clifford Chance - supports management and administration processes via the Global Shared Service Centre (GSSC), which is based in Gurgaon

Duration: March 2008 to Nov 2009

Designation: Team Leader

Handling the Payments and Supplier Set Up Team for US,Asia and Rest of Europe Reigon

Key Roles & Responsibilities:

Creating New Supplier in Oracle

Handling weekly and monthly payments

Updating Details of Existing Supplier in Oracle

Supplier Reconciliation For Dubai

GL Reconciliation

Supplier Audit by running reports on Duplicate supplier

Removing inactive suppliers from system

Solving customer queries over the phone as well as email.

Co-ordinate with Local offices for payment related queries

Providing resolution to various Customer Queries on time through E-mail and calls as per the requirement.

Taking care of Internal Invoice audit of the team.

Key Achievements at OSC

Awarded for Voice of Customer in Oct 08.

Lead the migration project of Poland suppliers successfully.

5. Organization: SERCO – Erstwhile INTELENET GLOBAL SERVICES

Duration : Feb 2004 to Feb 2008

GTA is a global dynamic organization promoting enterprising and innovative products and services for

hundreds of its worldwide clients. GTA has grown into the largest independent supplier of global

Tourism products to the travel industry.

The Gurgaon facility is the B.P.O arm of the company handling the accounts receivable and payable back office work of its worldwide operations.

Quality Analyst (Accounts Payable): Jun’06-Feb’08

Working in a web based process as a Quality Analyst for one of the UK’s leading Travel Company in the Accounts Validation Department. The core area of my work involve working with data and analyzing them using Excel and PowerPoint.

Responsible for picking the quality samples and auditing them

Preparation of Weekly and Monthly Management Business Review presentation

Weekly feedbacks to the team members on their quality

Manage SOP for all the system related queries for all A/P processes in GTA. Updated validation for any system enhancement on a weekly basis.

Defining parameters and standard format for quality checks

Preparing training modules for process awareness.

Working on the Global Distribution System - Galileo.

JOB RESPONSIBILITIES:

oProviding Reservation & Ticketing Support to Far East & Australia Client

oReducing financial impact to Travelport/GTA by quality checking the PNR for fare levels and fare related rules and conditions.

oMinimizing Agency Debit Memos by analyzing the reports and claims made by the airline.

oProviding competitive and lower logical airfare quotations in accordance with company policy.

oIssuing International Air tickets.

oAirline fare calculation and fare construction and Airline rules interpretation.

oMentoring New hires. Making sure that they are trained on handling Incoming Business Travelers query via Email.

Reporting-Assistant Manager Quality

Team Coordinator (Accounts Payable): Jul’05-Jun’06

Operations Management: Introduced / implemented a payment procedure to define cut off dates for processing of invoices and authorization of payments, thus reducing escalations and disputes.

Root Cause Analysis: Effectively investigated reasons for the inflow of queries from the suppliers and hotels regarding payment and presented the data to the management.

Manual Operations: Updated the correct information of the suppliers and hotels on JDE & AS400 to avoid delay in payments and sending out correct information to the hotels and suppliers directly from the system.

Supplier Payment Management: Maintenance of suppliers and hotels accounts on the system under SOX compliance.

Team Management: Provided inspirational guidance to my team. Conducted quarterly appraisals for FTE’s. Managed Productivity and accuracy base lining for the process & trained new employees.

Training: Imparted coaching to two batches that consist of 10 New Employees.

Others: Managed SOP for all the system related queries for all A/P processes in GTA. Updated validation for any system enhancement on a weekly basis.

Reporting – Manager Operations and Team Leader

Team Associate (Accounts Payable): Feb’2004-Jul’05

Accounts Payable Processes: Stabilized & coordinated accounts payable processes for UK & Ireland.

Client Relationship: Readily managed grievances and problematic issues of clients related to payments and contract.

Payment Management: Managed negotiators for matters related to payment and contract. Allocated payments to more than 7500 suppliers.

Supplier Management: Efficiently dealt with various suppliers of GTA regarding their payments and bookings. Handled invoice management, taking right decisions for approval of right amount to the suppliers, creating Debit Notes and solving all the error codes. Managed Supplier’s Queries directly through calls, Faxes and e-mails.

Reporting – Team Leader

Key Achievements at Intelenet

Among the top 5 processor in through out the year.

R & R for best performance of the month in Oct 07.

6. Organization: GECIS (GENPACT)

Duration : Nov 2002 to Feb 2004

Designation: Process Associate

Key Roles & Responsibilities:

Providing mortgage insurance to the lenders. Type of policies requiring mortgage insurance over the loan amount.

Doing Quality checks for one of the channel.

Leading Business Contingency Plan (BCP) Team for system testing at remote side & preparing report.

Performing Total Cycle Time analysis (Y3 analysis) & sending Y3 report on the weekly basis.

Preparing Exception Analysis reports on the monthly basis.

Performing High Touch Time analysis.

Prepared modules on Presentation Skills & new hire training program, for core channels of the process

Key Achievements at GECIS

Among the top 5 processor in through out the year.

Lead the project on Lean (Six Sigma).

Undergone the training of Team Leading Essentials and Self Excellence.

R & R for the highest productivity.

Educational Qualifications

B.Com (Pass.) from Delhi University in 1999.

Sr.Secondary Education from C.B.S.E in 1996.

Secondary Education from C.B.S.E in 1994.

Professional Qualifications

‘O’ Level in Computer Science/ Information Technology from DOEACC ( A Govt. undertaking of Ministry of Information and Technology)

Diploma in Reservation and Air ticketing (Amadeus Computerization System) from SITA World Travel (India) Ltd.

Name : Neha Sharma

Husband’s name : Mr. Amit Kumar Sharma

Date of Birth : 11th February 1979

Languages Known: English and Hindi

Permanent Address: 29/1-D, Aravali View Rail Vihar, Sector 56, Gurgaon, Haryana-122002

Telephone : 011-******* (R); 981******* (M)

E-Mail : adi4yx@r.postjobfree.com

Date :

Place : Signature:

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