Natasha Naaz

adi4v1@r.postjobfree.com;

575-***-****

PROFESSIONAL SUMMARY

Over 7+ years of experience in Software Industry as a Manual UAT/QA Analyst in Mortgage and Healthcare domains.

Strong knowledge and experience in all the stages of SDLC - Requirement Gathering & Analysis, Planning, Design, Testing and Implementation.

Experience in the Quality Assurance Life Cycle (QALC) aspects such as creating Test Plans, Test Cases, Test Scripts to perform different types of testing and validation.

Analytical mind – creative report development in solving real time operations scenarios and issues and to demonstrate level of performance against the optimal standard.

In-depth understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, SCRUM, Waterfall methodologies.

Extensively worked with all phases of testing including creation of Test plans, Test Strategy, Test case specifications, Traceability Matrix, Test execution, Defect tracking, Resolution, Documenting and Reporting.

Good knowledge of different software development models like Waterfall and Agile.

Gathered requirements using IBM Rational DOORS.

Engage client to gather software requirements/ business rules, and ensure alignment with development teams.

Skilled knowledge on different modules within Healthcare Claims Adjudication Process (Enrollment and Membership process and claims processing).

Experience working and testing mapping for X-12 transactions using Integration tools like EDIFECS

Experience with 837 Professional, Institutional GHI, Medicare and Medicaid Claims

Proficiency in writing Test scripts for Client/Server and web based applications

Proficient in creating the Test plans, Test Case Templates & Test cases, reporting and tracking defects and Modification Requests, maintaining the defects database.

Involved in UAT validations and Created test data for UAT based on business Scenarios.

Expertise in writing SQL Queries to test for the Data Base Persistence.

Responsible for Working with developers to resolve problems to ensure smooth transition between Development team and testing team.

Specific Expertise includes UAT Testing, End-End, GUI Testing, Functional Testing, Integration Testing,

Experience with QA Methodology like SDLC, Agile and Incremental model and Process

Created Test Summary Reports to the Client after the end of Validation.

Experience with various data bases like, Oracle, SQL Server and MS Access

Experience in Creating & Maintaining Activity Report and Testing in the testing environment as described in the Design/Installation/Operational/Performance document

Well acquainted with Defect tracking and Change management process.

Ability to actively interact with Project teams, Business Analysts, Developers and Product Analysts

Exceptional ability to build productive relationships with cross-functional and technical teams.

TECHNICAL SKILLS:

Testing Tools

QTP 9/10/11, Quality Center 9/10/11/12, HP ALM, Test Director, DOORS, HP Unified Functional Testing(UFT)

Programming Languages

SQL, PL/SQL, Visual Basic, HTML, XML, SQL.

Scripting Languages

VB Script, XML, HTML, and Cucumber.

Databases

MS SQL Server 2005/2008,2012,2014, Oracle 9i/10g, db2, MySQL

Web Technologies

HTML, XML, and VB Script

Operating Systems

UNIX, Linux, Windows 95/98/NT/2000/XP/7/8.1

Dev Ops / Release Management/Tools

Toad, Autosys, JIRA,JAMA, Team Foundation Server(TFS)

PROFESSIONAL EXPERIENCE:

Cambria Solutions, Baton Rouge LA Sep’19 – Current

End Client : Louisiana Department of Health

Sr. QA Testing Analyst/ Test Lead

Project Description: Working for Louisiana Department of Health client. CheckMedic is a Verisys application that will support Medicaid provider application that allows providers to submit applications, have credentials verified, and enroll with health plans. CheckMedic is the entry point for Medicaid providers. CheckMedic interfaces with Enterprise Architecture to transmit provider enrollment data to other systems. Enterprise Architecture is the communication function allowing integration between multiple systems.

Roles & Responsibilities:

Performing manual and automated testing on complex, cloud based (AWS) services and software.

Working on Medicaid Management Information Systems (MMIS) program, Department of Health,State of Louisiana.

Working a Continuous Integration/ Continuous Development environment testing enterprise level solution.

Quality assurance principles, methods, and techniques for developing testing deliverables such as a Master Test Plans for large scale IT projects.

Creating, reviewing, and delivering test reports and test metrics to project stakeholders.

Supporting user acceptance testing (UAT), creating exit/entry criteria, and assisting UAT end users in creating their test plans.

Participating in issue/risk management to support assessments and mitigation strategies.

Development of business, technical, and administrative requirements for a project.

Analyze data and situations, identify and solve problems, reason logically, draw valid conclusions, and develop effective solutions and test plans.

Creative thinking in the design of effective and efficient methods for testing requirements.

Environment: SQL Server 2012, JIRA, HPQC, Java, Oracle 10i, Toad, MS Office.

Fannie Mae, Washington DC Jun’18 – Sep’19

UAT Tester III

Project Description: A Treasury Management System (TMS) is a complex software application which can be used to automate, record and control many core treasury functions. Consolidate disparate systems bank portals, and spreadsheets used for cash and liquidity management, payments and bank account management into a fully integrated Treasury Management Systems. Also, install a direct connection to the SWIFT network to allow for more timely exchange of business messages using industry standards.

Roles & Responsibilities:

Responsible for developing testing tools and programs as well as perform review of software requirements.

Handle the tasks of identifying testing problem areas and conduct root cause analysis of software issues.

Assigned responsibilities of developing production and testing environment of agile software.

Perform the tasks of preparing test cases and test reports as well as ensure that the testing phase meets quality standard.

Handle responsibilities of supporting client network and software build environment.

Executed the automated regression test cases during every release and executed the daily regression test suites

Loaded extensive data using Spring Tool Suite (STS).

Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.

Organized the defect status meetings with technology team and UAT testers to know the updates on the defect weekly twice.

Worked on Issue list for UAT on Share Point and resolved issues opened by users ASAP.

Environment: SQL Server 2012, JIRA, HPQA, Doors, Oracle 10i,Altova XML, Spring Tool Suite(STS),Alteryx, Toad, MS Office, Tableau

Freddie Mac, Mc Lean Dec’17 – Jun’ 18

UAT Analyst

Project Description: Loan Quality Advisor is a risk and eligibility assessment tool that evaluates loan data to help lenders determine if a loan is eligible for sale to Freddie Mac. Loan Quality Advisor provides information about Freddie Mac’s risk assessment and eligibility requirements at the point in the process when it is most useful.

Roles & Responsibilities:

Conducted requirements walkthrough with the Testing team.

Been a part of E2E testing that involves Loan Processor, Loan Quality and Selling process.

Worked in an Agile environment on Uniform Loan Application Dataset (ULAD) project.

Collaborated with all stakeholders in the quality assurance and development process.

Tested and debugged code section and adapted to meet the needs of clients.

Met with teams weekly in meetings for planning purposes.

Met all deadlines for projects.

Involved in all sprint ceremonies like sprint estimation, sprint planning, scrum calls.

Mentored new team members and trained them to acquire business knowledge as well as technical knowledge.

Environment: SQL Server 2012, Autosys, WINSCP, JIRA, HPQC, Doors, Quality Centre10, Toad, MS Office, SQL, Altova XML Spy, XML Marker, Windows XP

Fannie Mae, Washington DC Apr’15 – Oct’ 17

UAT Tester III

Project Description: Collateral Underwriter provides an automated risk assessment of an appraisal report to support proactive management of appraisal quality. Collateral Underwriter is a proprietary appraisal risk assessment application developed by Fannie Mae to support proactive management of appraisal quality. CU is the latest addition to Fannie Mae’s suite of risk management tools for lenders.

Roles & Responsibilities:

Conducted sessions for gathering User and Business Requirements from various SMEs (Subject Matter Experts).

Aided JAD session follow-up for Project Plan updates, gained consensus for User Acceptance Testing requirements.

Developed & documented test cases, test scenarios for the application under test.

Participated in the peer review for test cases, test result reviews, and root cause analysis reviews

Conducted UAT for Functional and Regression Testing.

Worked closely with Business Users for the review of test results and approvals

Created Test Data for End to End Testing and tested the entire process on credit cards.

Used Quality Center for execution, defect tracking & attended weekly defect report meetings, progressed updates, and coordinated between Business Analysts, Development Team & Testing Team.

Involved in extensive DATA validation using SQL queries and back-end testing.

While working on CU, interacted with other applications like Desktop Underwriter (DU) and Uniform Collateral Data Portal (UCDP) to investigate and evaluate risk factors.

Created XML based test suit and integrated with Jenkins Server to execute automation scripts on a regular basis by scheduling Jenkins jobs in different test environments with different test configurations.

Executed the automated regression test cases during every release and executed the daily regression test suites

Involved in testing ETL and PL/SQL batches scheduled by using Autosys

Organized the defect status meetings with technology team and UAT testers to know the updates on the defect weekly twice.

Worked on Issue list for UAT on Share Point and resolved issues opened by users ASAP.

Environment: SQL Server 2012, Autosys, JIRA, HPQC, Java, Doors, Quality Centre10, Oracle 10i, UNIX, Autosys, Rapid Sql, Toad, MS Office, SQL, Altova XML Spy, XML Marker, Microsoft Visio, Business Objects X1, Windows XP

Well care, Tampa, FL July’14 – Mar’15

Sr. Quality Analyst

Project Description: Well Care participates in the Florida Public Health Insurance Exchange (HIX), which is the result of Patient Protection and Affordability Act. This project was to review and build/enhance claim processes that are required to participate in the Exchange. Worked on Professional Claims, documenting Business process improvements to support Exchange members, Potential claim adjudication, Membership Enrollment and EOB changes, Cost Sharing transparency and Monthly claims reconciliation that account for cost sharing reductions and subsidies.

Roles & Responsibilities:

Reviewed business requirement document (BRD) and participate with the Business Analyst and developers to understand the Scope.

Prepared test cases in HP-ALM derived from the Use case and Modified test cases according to the need.

Tested batch files using Win SCP tool to validate all inbound and outbound files according to business requirement.

Involved in resolving the rejected segments and the segments that contained errors in EDI 999 Implementation Acknowledgement Document.

Tested GUI and functionality on Android and iOS for the Staywell App.

Provided third level help desk support for problems relating to Active Directory.

Hands on Experienced working in ANSI x12 as well as XML’s 834 and 837- EDI Transaction.

Performed functional testing on different modules of the application by executing the test cases.

Reviewed data from Back End to Front End of the application using SQL statements.

Performed End to End, Smoke, Functional, Black Box and Regression testing.

Participated in defect status call and discussing about the outstanding defects and allowing sufficient time frame to resolve defect.

Handling production related issues with the developer’s and finding out the best possible ways to resolved issues on time.

Environment: Waterfall, MS Office Tools, WinSCP, PL-SQL developer, Windows XP, ALM, Web services, Dell-Xcely’s and Dell-FMS.

Blue Cross Blue Shield, Jacksonville, FL Feb’12 – Jul’14

Quality Analyst

Project Description: Blue Cross and Blue Shield is a leading Health Care provider in Florida. This project is based on the deliver capability to support BCBSFL’s Sales, Enrollment, Billing and Claims services. BCBSFL’s CRM application uses Siebel as front-end, MQ as Middleware and SQL Server as Billing System. I worked on claim adjudication, provider contracts and pricing; tested new capabilities for tools like Diamond Maintenance Tool (DMT) and Single Source Pricing Tool (SSPT)

Roles & Responsibilities:

Analyzed System requirements to develop the Test Plan. Mapping Test cases to requirements in order to ensure that all the functional requirements have been covered in the Test plan.

Performed Functional, System, Smoke and Regression Testing.

Creating Test Cases in Quality Center as per Functional Requirements.

Extensively worked with local claims processing with tools like Diamond, Mojo, Availity, GAP, APT, SSPT, DMT and other pricing tools

Tested the Membership, EDI (837/835), Provider portals.

Experience with Managed Care plans including HMOs, PPOs Plans

Involved in testing HIPAA EDI Transactions and mainly focused on 837 and 835.

Established a secure, central location for technical documentation that is readily available and accessible to all technical staff members using Microsoft SharePoint portal server

Responsible for Entering the Hospital and Medical Claims Entry in the Online Portal application

Responsible for conducting the defect review meetings with the development and business teams on a daily basis to report and discuss the validity of defects opened by the testing team.

Reported software defects in Quality Center and interacted with the developers to resolve technical issues.

Defects were tracked, reviewed, analyzed and compared using Quality Center.

Environment: Quality Center 11, MS-Office, MS-Project, Business Objects, XML, MOJO, HTML, QUEST, EDI, SQL. TFS

Dredging Corporation of India, Visakhapatnam Jun’08 – Dec’09

Quality Analyst- Technology

Project Description: The Dredging Corporation of India is a pioneer in the field of Dredging and Maritime Development. They provide dredging services to the major ports of the country in India. My role in the project as a Quality Analyst-Technology was responsible for testing of an Online Web Based Application, which enables the DCI to track the Dredgers and its Customers to access various services and maintain accountability. Account Holders enter their ‘Access ID’ and ‘PC Password’ to access their accounts for Time tracking, check Dredger details that they have availed the service for and also to contact the crew for specific requests.

Roles & Responsibilities:

Analyzed system requirements and developed detailed Test Plan for System Testing.

Performed Manual Testing of the application.

Conducted Functional, System and Regression testing during the various phases of the development.

Responsible for weekly status updates showing the progress of the automation testing effort and open issues to be resolved.

Performed Black Box Testing to check the functionality and user requirements.

Involved in writing the test plans, test cases and involved in the process of analyzing the expected and actual results.

Involved in testing the application using multiple browsers (Cross Browser checking).

Executed software test cases, reported defects and evaluated the severity of any problem found.

Performed Functional and Regression testing using Quick Test Pro, reporting, analyzing and verifying results using Defect Tracking System (DTS).

Utilized Load Runner to perform Load, Stress and Performance Testing.

Updating the setups and delivering the products using FTP.

Documented errors and implemented their resolutions.

Submitted status reports weekly.

Environments: Quick Test Pro 9.0, Quality Center, ASP.NET, VB, JavaScript, UNIX, HTML, SQL

EDUCATIONAL QUALIFICATION:

Masters of Science in Computer Science, University of Northern Virginia, United States.

Bachelor of Technology, Computer Science and Engineering, Jawaharlal Nehru Technological University, India.

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