R E S U M E

DINESHKUMAR R E-mail ID : adi4uv@r.postjobfree.com Contact No : +91-984*******

Objective:

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Professional Summary:

8 Years of Experience In Consumer Banking Operations, Wholesale Banking and Global Private Banking.

Currently designated as (Senior Customer Service Executive – A) with HSBC Electronic Data Processing Pvt Ltd.

Have worked with Serco Global Services Ltd as Senior Customer Service Executive

Strong analytical and critical thinking, decision-making and problem solving abilities.

Produce quality work even under extreme time pressure and deadlines.

An effective communicator with exceptional interpersonal skills and hands on experience in training and development of subordinates.

Organizational Details:

Since December -2013 with HSBC Electronic Data Processing Pvt Ltd - Senior Customer Service Executive - A

Key Deliverables:

Global Private Banking. – (USA)

Account servicing and maintenance – (Consumer and wholesale) INM

Account Servicing / Tax & Certification Processing.

Anti – Money Laundering - Transaction Monitoring.

Law Enforcement Agency Enquiries (Authority of India)

FIRC (Foreign Inward Remittance Certificate)

RBWM Financial (Retail Banking Wealth Management)

Death Claim Settlement – (Consumer Accounts)

Account Opening Process (Consumer) Hong Kong and United Kingdom.

Roles and Responsibilities:

Account servicing and maintenance – (Consumer and wholesale) USA ( New York and Miami Region):

Releasing & blocking COLLATERAL/ FUND/ CAUTION MESSAGES based on validations. (as per the request).

Updating customer static data when there is a changes needed by client. (IP / Registration & Third Party level).

New account number issuance, account closing & blocking (G+ accounts/ Loan accounts/ Mortgage accounts/FX accounts /Credit Cards/ Savings and Premier accounts) for the customers.

Portfolio checking in account level.

Fund Monitoring in Customers account, outstanding & ledger balances.

Account Servicing / Tax and Certificates Team Centralized Account Services:

I worked in Investigation Unit, where I was handling all customer queries through all Modes ( Mail / E-helpline / RMS / CLS / GWIS ) and also issuance of all certificates required for the purpose of tax filing for PAN INDIA Customers.

Responsible for handling all customer queries, complaints through RBI & Ombudsman, and Evaluation on the same.

Handling all types Liability accounts (CASA) queries.

Issuing of Balance Confirmation / Auditor’s Confirmation/ Banker Certificate/ cheque paid certificate/ Credit Interest Certificate for the TMD’s, and savings account to customer.

Checking on the reasons for any hold in customer Accounts / Status checking (Dormant/ active/ blocking) and handling if closure proceeds needed for any account.

Calculation of interest for Term Deposits and Savings Accounts.

Handling GIF (Group Introduction Form), CTF ( Credit Transfer Form)

Checking the status of (DD/ Cheque /NCO /COP).

Foreign Inward Remittance Certificate Process: (FIRC)

We issue FIRC and KYC to the customer, after receiving the request which has been raised by relationship manager and request will be raised to third bank from my end.

Checking Overseas transactions happening through HSBC / Date of the transaction / Amount etc. are collected from other banks and communicated, the same through Call or Mail.

Complete validation needed before issuing this certificate ( FIRC).

Death Claim Settlement:

Settling of Claims in respect of deceased depositors as per standard guidelines.

Preparation of Regular MIS on the Claims settled & periodical reports to the auditor.

Collaborating with the Legal Compliance and risk team in case of any disputes in settling the Claim.

Handling the Closure of Resident and Non-Resident Term Deposits of the deceased Customers.

Exercising due care and caution in establishing the identity of the survivor(s)/Nominee and the fact of the demise of the account holder through appropriate documentary evidence.

Verifying and checking the exactness of the legal documents

Settling the Claim Via NEFT/RTGS, Outward Remittance or draft

Anti-Money Laundering – Transaction Monitoring:

Identifying Black listing customer and sending the same report to RBI.

Sending Regulatory Notice.

Law Enforcement Agency Enquiries Authority of INDIA:

Managing quality checks for responses, mails shared and legal notices received from legal authorities. ( i.e CBI /RBI/ SEBI/ Enforcement directorate/ Court/ Police/Income tax/State tax/IRDA. Etc.

Ensure the responses are vetted by authorized approvers from legal, tax, FCC, AML, Onshore etc.

Resolving queries & escalations received from frontline / branches and other stake holders.

Ensure all summon notices are dealt precisely.

Interact & escalate issues to senior management if needed and ensure the desired target is met appropriately.

Conduct monthly business calls with service delivery team, and always stay keen on process improvement areas.

Account Opening Process for (HONG KONG AND UK):

Refer All mandatory information & scrutinizing an account opening form.

Create or open an account for Premier / Retail / Advance / Joint / Jade Customers.

Once request received from Global Links, validating all the doc’s sent by case Managers.

Check all the necessary information as per Guidelines set by SOP.

June – 2011 to July 2013 Serco Global Services Ltd - Customer Service Executive:

Areas of Exposure & Roles and Responsibilities:

Analyzing the ASF (Asset Submission Form), scrutinizing relevant documents.

Handling Both Kind of applications (Individual and Company).

Creating Charge ID, Charge Form, Letters for Solicitor( Lawyer), Legal Owners and Third Parties.

Dealing with Case Manager for changes if needed, and also Communicate with Onshore for any further clarification is required.

KYC (Know your customer) analysis & fraud investigation.

Hands-on experience in preventing fraudulent activities by putting in place core anti-fraud initiatives.

Ensuring compliance with organization’s policies

Training session for new employees in terms of production, quality & process movement, etc.

Key Achievements:

Nominated for WALL OF FAME Award for “N” number of times.

Have organized many internal training sessions in various management practices and process, preparing new team members for the BAU level.

Have Been to Mumbai Branch, to train team members at Mumbai branch.

Educational Qualification:

SSLC from Wesley Higher Sec School, Chennai (2004)

HSC from Wesley Higher Sec School, Chennai (2006)

Bachelor of Science (Mathematics), New College, Chennai (2009)

Professional & Application Skills:

Office tools - Well versed with MS Office, MS Power Point (CITRIX)

Operating System – Win XP, Windows 7,8,9 and 10.

Typewriting – Lower English – First Class

Application’s knowledge – RMS / GWIS / HUB / ONDEMAND / CDD / GLOBAL LINKS / PLUS

Personal Strengths:

Trustworthiness.

Patience.

Quick learning capacity.

Personal Profile:

Date of Birth : 24-04-1988

Marital Status : Single

Current Address : No 46, Thomaiyappan Street, Roypettah, Chennai -14

Declaration:

I declare that the details furnished in this resume are true to the best of my knowledge.

Place : Chennai. Yours Truly,

Date : Dec /2020 [DINESH KUMAR R]

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