Brett Weber

**** ******* ******* ** *** E

Atlanta, GA, 30092

770-***-****

adi4so@r.postjobfree.com

EXPERIENCE

THE HOME DEPOT/ INSIGHT GLOBAL, Marietta, GA

Information Technology Support Specialist - Hardware, Jul 2020 - Present

• Troubleshooting and configuring computer hardware, software, systems, networks, printers, and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be via email or over the phone) • Scheduling repairs and replacing equipment as necessary

HAPAG-LLOYD AG, Peachtree Corners, GA

Export Customer Service Coordinator, Sep 2019 - Jul 2020

• Creates bookings and accurately assigns rates. • Identifies the route that will move containers from the beginning to the ending location. • Works with the Equipment Department to determine equipment availability. • Ensures that An and all documentation required for a shipment is received in a timely manner. • Updates bookings when necessary and notify all affected parties of changes. • Addresses customer problems. • Communicates rate agreement issues to the Sales department for resolution. • Works directly with account executives to assure customers' accounts are handled appropriately. • Coordinates with terminal operations to assure the efficient and effective handling of shipments. • Corresponds with world-wide offices to track shipments.

WYRD MINIATURES, LLC, Marietta, GA

Hobby Assistant, Jun 2019 - Sep 2019

• Help handle all customer inquiries and requests, including answering the phone, responding to email, and handling support requests in a professional and respectful manner. • Assist in data entry, detailed processing, and filing of paperwork, ensuring that no documentation is lost or missed. • Maintain high quality and frequent communication with customers, volunteers, other staff and Wyrd Miniatures, LLC Management. • Track progress of assigned projects, paying attention to deadline management. • Maintain a high functioning presence within the customer service back end software, including extensive knowledge on all products serviced by Wyrd Miniatures, LLC. • Contribute ideas and content for websites and products produced and represented by Wyrd Miniatures, LLC. • Assist in preparation and running of Wyrd Miniatures presence at conventions and trade shows, as directed by management. • Assemble and paint miniatures and terrain as required. • Preview build instructions of models for accuracy. • Follow established precedent and remain true to the Intellectual Property (IP) and high quality associated with products produced and represented by Wyrd Miniatures, LLC. • Maintain a digital presence on the Wyrd Forums, as directed by management. • Prepare show kits for conventions and show presence as directed by the supervisor.

KIMBERLY-CLARK PROFESSIONAL, ROSWELL, GA

Customer Service Analyst/ Tech Support, Oct 2016 - Jun 2019

• Provide ongoing dedicated order management and end-to-end supply chain/logistics expertise by making decisions to strengthen relationships with assigned accounts, drive efficiencies, and improve overall business results • Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability) • Lead and provide business knowledge and LEAN problem-solving capabilities to assure sound analysis, recommendation, and actionable programs • Lead the team in proactive analysis efforts to identify and act upon value creation programs that drive results against business plans with cross-functional teams • Lead department and/or cross-functional project teams in small to medium scale initiatives. • Collaborate with the customer and/or the business with routine and non-routine analytical assessments of inefficiencies and processes; as well as strategic order management / supply chain opportunities. • Provide leadership, expertise, and advice on pertinent supply chain matters by providing ongoing, timely and meaningful customer communication • Coach and develop the Customer Care Solutions Associates and Analysts by becoming a subject matter expert to the team, sharing innovative ways to work, and providing feedback to team members to build talent and capability among team members. • Provide project work and or analysis support to achieve completion of business goals with key internal/external stakeholders • Bring supply chain knowledge and analysis to Customer Care and other cross-functional teams to influence processes and make improvements based on customer requests and internal feedback

BENAMY INTERNATIONAL, INC, Doraville, GA

Logistics Coordinator, Jun 2015 - Oct 2016

• Process and coordinate shipping orders for e-commerce, wholesale, and retail channels. • Process freight for domestic and international shipments. • Print labels and distribute work to fulfillment associates. • Create and processes all shipping documentation and update shipping portals. • Troubleshoot shipping problems such as address corrections, reshipments, etc. • Coordinate with UPS, FedEx, and USPS regarding schedule changes, etc. • Manage end of day reporting (orders shipped/orders pending.) • Update inventory levels in computer systems. • Work with Warehouse Associates to maintain warehouse supplies.

DE WELL LOGISTICS LLC, Marietta

Account Manager / Freight Forwarder, Dec 2014 - Jun 2015

• Responsible for tracking inbound shipments and quoting directly with Shipping Lines/Airlines/Common Carriers and provided details and rates regarding the estimated time of arrival to ports and to final destinations. • Provided key account customers with container-level cost analysis, shipment reports, and quality service along with recommended potential products or services to customers based on costs and demands. • Accurately measuring performance on all accounting functions related to billing, distribution, and collection of funds. • Provided professional and experienced cargo processing services to clients. • Maintained and enhance sustainable business relationships with clients during daily operation. • Managed daily operations of air/ocean import customer service activities focusing on deliveries to customers, as well as insuring specific levels of service to all clients are being serviced. • Tracked multiple customers and their import/export containers which included monitoring movement of containers and provided a daily status update to customers. • Processed Arrival notifications and Freight Invoices in a timely and efficient manner. • Coordinated & released import shipments with customers, carriers, truckers, and U.S. Customs services

CHINA SHIPPING (GROUP) COMPANY, Marietta, GA

Intermodal Operations Coordinator/ Export Door Rep, Feb 2006 - Dec 2014

• Create Work Orders for all cargo movement. • Handle all intermodal exams and holds to get cargo moving. • Interact with local port side truckers to get cargo from and to rail at all East Coast and Oakland ports. • Create all Reaps, Manifests, and Import info for all East Coast and Oakland vessels/ cargo. • Dispatch all Crosstown moves on the rail. • Handle Import and Export Intermodal operations for all East Coast and Oakland Ports. • Locate and Dispatch containers for Import/Export moves. • Manage EDI operations for all Door Moves. • Dispatch Export Door shipments. • Receive and process export rail billing requests promptly and accurately. • Assist truckers with problems returning containers to the rails. • Maintain various reports regarding exports on the rails. • Reply to customer service emails and phone calls.

EDUCATION

Waubonsee Community College

Sugar Grove, IL

Completed coursework towards Some Credits Computer Science (Jun 2014)

Contact this candidate