EDUCATION

California State University, Bakersfield March 2014 Bachelor of Arts, Communications

RELEVANT EXPERIENCE

Sales Partnerships Inc., Los Angeles, CA October 2020- Current

Quality Assurance Agent

Provide turn-key sales and marketing solutions to mid-sized businesses.

B2B pre-plan route and meet with business owners and engage them in productive and informational conversations.

Present and educate businesses on our client’s brand value.

Create a mutually beneficial dialog about the recent enhancements and clarify information.

Marketing and enhanced small businesses sales by advertising.

Exceeded daily weekly and monthly metrics.

Use Slack, CRM systems and Google docs.

Hertz, Los Angeles, CA July 2018- April 2020

Assistant Manager

•Oversees all of the personnel and operational functions of the branch.

•Responsible for scheduling adequate staff coverage, handling customer service problems and requests, reviewing competitive situations.

•Supervise the staff and conduct training for new employees.

•B2B Marketing in Body Shops and opening new accounts to increase revenue for our Branch.

•Top 20 seller in California and currently number 13 in the state

•My month of month revenue growth is 88.05 % from last year.

•I generated more than $100,000 in sales revenue in the last 6 months.

Hertz, Los Angeles, CA October 2017- July 2018

Management Associate

•Conducts face-to-face sales calls in order to obtain new business.

•Attend/hosts outside sales meetings or events to promote the company and branch locations.

•Continues to increase the market penetration of the branch and increase revenue.

•Actively administer training, coaching, and mentoring the Management Trainees, Sales and Service Associates.

•Directs and organizes all reservations and pick-ups with customers during the rental process.

Hertz, Los Angeles, CA March 2017- October 2017

Manager Trainee

•Supported achievements of location sales and margin goals by working closely with Branch Manager and assisted with billing issues and processing payments.

•Grew sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).

•Maximized margin by upselling customers to higher-priced services and ancillary products.

•Contributed to Hertz Improvement Process to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.

Jones & Jones Management Group Inc, Los Angeles, CA April 2015- August 2016 Leasing Agent/Administrative Assistant

•Exhibited community and apartment/model and applied product knowledge to client needs by effectively communicating the features and benefits to close the sale.

•Updated availability reports, processed applications for approvals (i.e. secured deposits, completed credit checks and analyzed rental history).

•Immediately followed-up on prospects that did not close and attempted to close the sale again.

Macy’s, Los Angeles, CA January 2013- August 2015

Men’s Department Lead

•Supervised sales associates and handled change requests by customers as well as ensured goods were in excellent condition.

•Developed sales strategies to reach old/new customers to boost sales in the department.

Foreign Exchange, Bakersfield, CA January 2011- January 2013 Key Holder

•Supervised employees to complete tasks and achieve goals in the absence of store management.

•Executed lead cashier responsibilities such as returns, exchanges and check approvals.

SKILLS

Leasing: Able to negotiate leasing terms and conditions and close deals, Determine the needs, living standards and economic viability of prospective customers, advertise available properties using a variety of media and promoting materials

Sales: Target and deadline driven, Mastered: product knowledge, rapport building on the call, active listening, Objection handling and prevention

Exceptional Customer Service: Over 8 years of experience with working with customers in person, over the phone and via email

Project Management: Ability to provide framework to help accomplish goals; use a flexible approach to support unexpected circumstances to ensure timely completion

Organizational Skills: Utilize physical, mental and time management abilities to save company time and money

Communication Skills: Analyze target audience to develop the right message using the best delivery method

Interpersonal Skills: Perceived as optimistic, calm, confident and charismatic; enjoy working with teams or as an individual contributor

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