Joseph G. Zino

Vancouver, Washington *****

503-***-**** adi4pi@r.postjobfree.com

Versatile Business Leader

Business Development Strategic Business Affairs Operations Excellence

Accomplished General Manager with distinguished experience leading people, processes, and systems to positively impact bottom line performance across diverse organizations. Draw on versatile experience spanning strategic business planning, and team leadership to meet precise objectives. Leveraged a hands-on approach to navigate through challenging and complex business situations, exceeding expectations by providing the tools and resources to maximize potential and drive operational excellence. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels.

Highlights of Expertise

●Staff Leadership and Training

●Operational Process Analysis

●Strategic Business Planning and Execution

●Full Cycle Project Management

●Continuous Improvement Initiatives

●Multi-Site Operations Management

●Performance Management / Coaching

●Budget Administration / P&L

●Financial Planning / Growth

●Contract Administration / Negotiations

●Cost Containment / Reductions

●Negotiations / Contract Development

●Data-Driven Decision Making

●Customer Service Management

Education and Credentials

Certified Police Standards, State of Florida

Santa Fe Community College Police Academy, Gainesville, FL

Community Leadership

President, National Marine Corps Business Network – Portland, OR / SW Washington Chapter

Honors & Awards

Recipient of the 2011 Central Parking Corporation wide “Initiative” Award

Recipient of the 2011 corporation wide “212 Degree Award - Going above & beyond"

Recipient of the African Assistance League - “Employer of the Year”

Professional Experience

High Performance Homes, Vancouver, WA. Manager (Present)

Provide day to day business operations management and utilize maximum cost effectiveness to meet all budgetary projections and constraints.

City of Roses Transfer Station, Portland, OR

General Manager (2019)

Constructed ground-breaking business development growth strategies, introducing strategic processes across all revenue streams to deliver a sustainable competitive advantage. Evaluated and negotiated company agreements including state and supplier certifications. Administered operational budget and managed state and federal regulatory matters. Consistently reviewed the analysis of human resources, costs, operations, and forecast data to identify and address areas of critical opportunity.

Introduced cost reductions by re-engineering and re-structuring processes; developed robust control through system implementation and standard operating procedures.

Launched a safety awareness program as well as a safety training program for all employees to boost awareness and compliance with safe work practices across company operations.

Identified uniform needs for the entire company and implemented new uniform and dress code policy that reduced personal protective equipment (PPE) expenses, due to type of reflective uniforms selected.

Turned-around business operations by restructuring effort of legacy business to a growth-focused, industry player recognized as a leader in customer service, quality, and safety.

Exceed Enterprises, Milwaukee, OR

Director of Community Social Enterprise Teams (CSET’s) (2018 to 2019)

Promoted the integration of people, processes, and systems to manage and reduce costs, simultaneously performing in multiple capacities under intense pressure; coordinated communications between multiple departments to execute strategies. Coordinated teams across multiple contracted customer sites (staffed by varying individual consumers identified as intellectually disabled (ID), or developmentally disabled (DD).

Organized and led a multitude of support staff within Exceed, providing oversight and training of on-site supervisors relative to our consumers specific behavioral or developmental protocols.

Administered operational budgets, managing the allocation of resources to support sustainable operations.

Oversee Payroll and assist with State and Federal funding requirements, supportive of our consumers and germane to our CSET’s overall.

Republic Services, Oregon City, OR / Renton, WA

Operations Manager – Metro South Transfer Station / Black River Transfer Station (2014 to 2018)

Served as an integral member of the leadership team, constructing growth plans and establishing goals and corporate priorities. Tracked and analyzed key metrics to identify areas of critical opportunity and potential cost savings, partnering with the operations team to eliminate or reduce losses through root cause analysis. Managed risk to drive corporate objectives in the areas of environment, health and safety, asset management, and quality.

Built effective strategies to maintain a robust talent pipeline that addressed current and future business needs of the organization; oversaw payroll, benefits, and compensation management activities.

Orchestrated daily operations of a recycling processing facility for construction and demolition materials, maintained full accountability for all aspects of fiscal management for Black River Transfer Station.

Hired, trained, and developed an integrated team of 30 professional (including union / non-union / temporary employees); provided constructive coaching and feedback to drive performance results.

Liaised with City, State, and Federal agencies to ensure compliance with established laws and regulations; consistently fulfilled all requirements pertaining to safety, environmental, and HR guidelines.

Revitalized internal structure through the implementation of more effective company procedures and nourishment of professional development to streamline operations; increased customer turnaround and support by 34% YOY.

Additional Experience

Operations Manager (2014), City Center / Impark, Portland, OR

General Manager, (2013 to 2014), Ace Parking, Bellevue Collection, Bellevue, WA

Portfolio Manager (2011 to 2013), Smart Park Garages, Portland, OR

General Manager, Central Parking (2008 to 2011), City of San Diego, San Diego, CA

Operations Manager, Central Parking, (2006 to 2008), City of Los Angeles, Los Angeles, CA

Operations Manager, Diamond Parking (2001 to 2006), City of Santa Ana, Santa Ana, CA

Military Experience

U.S. Marine Corps, Counterintelligence Special Agent, Top Secret Clearance

U.S. Army, Strategic Intelligence Analyst, Top Secret Clearance

U.S. Army Reserve, Counterintelligence Chief, Top Secret Clearance

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