Dawn M Zimmer

adi4nl@r.postjobfree.com

315-***-****

Summary of Qualifications:

● Manages projects/Programs end to end for Mid to large size global customers.

● Consistently meets and exceeds project timelines while staying within project budgets. Create and maintain relationships with customers. Often brought in to rescue projects in jeopardy.

● Utilize financial data and analytics in strategic decision making to meet clients’ ROI and budget requirements

● Directed client marketing operations and programs to ensure bottom-line success

● 24 years’ experience with AT&T in Project Management, Sales, AT&T Security Policy Requirements, Logical Security Compliance Scheduler, Infrastructure, LANS, WANS, Wireless, ACCU-Ring (SONET), UVN services, T1, T3, POTS, Voice services, post sales management,implementation/installation and Process methods and procedures.

● Manages projects and programs that are typically high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Proven ability to lead teams, implements change, exceed targets and drive organizational results.

● Work closely and effectively with Senior Management, Sales, Directors, Provisioning teams, Local Exchange Carrier counterparts, Vendors and Fortune 500 clients.

● Six Sigma White, Yellow and Green Belt training certified.

● Analytical Thinker,Outstanding interpersonal communication and conflict management capabilities, extraordinary oral and written communication skills.

● Experience delivering with an agile methodology

● Ability to promote and role model a team-oriented environment

● Ability to lead technology teams in different locations in US

● Highly developed negotiation, facilitation and consensus building skills

● Highly developed oral and written communication skills; strong presentation skills

● Manage and train global teams

Professional Experience

AT&T

Client Services Project/Program Manager June 1997- July 2020

● Strategic planning and building Alliances/Partnerships

● Utilize financial data and analytics in strategic decision making to meet clients’ ROI and budget requirements

● Manage, implementation, Transformation mid to large global projects

● Works with stakeholders to define and document project scope and objectives

● Develops work plans, schedules, project estimates, resource plans and status reports

● Leads project meetings. Tracks, analyzes and reports on project status

● Ensures adherence to quality standards and reviews

● Works cross functionally to negotiate solutions

● Knowledge: Expert knowledge of various project management approaches, including agile and scrum

● Thorough knowledge of various project management tracking software programs

● Expert knowledge of complex creative production processes with multifaceted deliverables and components

● 2019 Top Sales winner

● Direct sales position, responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

● Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.

● Support resolution of customer disputes and accounts receivable discrepancies. takes initiative /accountability for producing desired results.

● Partnering with support, identifies and drives lifecycle sales opportunities to closure.

● Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.

● Establishes/maintains productive long-term networks/relationships with customers. Observes/participates in presenting products, services and migrations that can benefit customers needs.

● Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions.

● Demonstrates progressive record of sales achievement. PROFESSIONAL AFFILIATIONS and AWARDS

● Presidents Volunteer Service award (11 years in a row)

● Six Sigma Green Belt Certificate

● 2019 Excel to sell and Gold Club winner

● Parent Teacher Organization President, 10 Year Volunteer Hockey board award and 4H Leader

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