Harbir Kaur

639-***-**** adi4ln@r.postjobfree.com Saskatoon,CA

Customer Service Representative

Objective

Highly energy professional with background in contact centre well suited to the position of Customer Service representative in remote position .Friendly ongoing with the knack for making others feel comfortable and DE-escalating tense situations.

Experience

Concentrix Customer Service Advisor Canada 2020 to 2020

Greet customers in a courteous, friendly, and professional manner.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Clarify customer requirements; probe for understandings.

Prepare complete and accurate work including appropriately notating accounts as required.

Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

SutherLand Global Tech Support Canada 2019 to 2020

Handle inbound/outbound calls and support issues via emails and phone calls.

Identified, performed troubleshoot, diagnosed, and worked to resolve customer issues for all point of sale devices and their peripherals.

Collaborate with team members and with supervisors to stay updated on new products, services, and policies.

Handling range of activities in working towards customer resolution including immediate resolution and selling upgraded products to customers

Proficient in bulking rapport and building the value of the service offered.

Do warm sales of internet packages and of modems. Cyberframe Administrative Assistant India 2019 to 2020

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.

Entrusted to manage an office in the supervisor’s absence. Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official institute correspondence.

Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.

Education

Bachelor of Science (Computer Application) 2009

Panjab University, Ludhiana, India

Verified by WES

Skills

Basic Skills-Typing speed, Customer Service Experience, Sales, Attention to details, Conflict resolution, Strong written and verbal communication skills, Microsoft Office

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