CURRICULUM VITAE OF TRISHA PILLAY

Name: Trisha

Surname: Pillay

D.O.B:1989/08/06

Gender: Female

Race: Asian

Nationality: South African

Driver’s license: Learners CODE 10

Criminal record: None

Dependents: 3

Marital status: Married

Hobbies: Reading, cooking and baking

Current Residence : 50 Hexham Dr,Phoenix

EDUCATION

Last School: Dale view Secondary

Highest Grade: 11

Subjects: Math’s, Physics, Biology, Accounting, English, Afrikaans

WORK EXPERIENCE

March 2008-Oct 2010

Vis Reddy Sport and Racing

Key duties: Taking bets for patriots in all sport activities, cashing tickets and managing petty cash.

Reason for leaving: no opportunity for growth.

Nov 2010-May 2013

The Ignition Group

Key duties: Telesales agent, second in charge of the team, meeting weekly and monthly targets to earn commission, admin duties, making sure sales were captured on the system. Worked for various cellular networks selling airtime and cell phones, also worked on the Matrix campaign selling different tracking packages.

Reason for leaving: Better prospects (better working hours).

June 2013-Feb 2015

Legal and Tax Services

Key duties: Telesales agent, after 3 months then promoted to team leader and then to Recruitment and Training officer. Train agents old and new on old and new products, managing call center when the manager was away, handling petty cash, coaching agents to make sure all targets were met and to find solutions to any problems, meeting branch targets and finding ways to ensure both the agents and the company are excelling in product sales. Compiling spread sheets with weekly and monthly targets, keeping track of each agent’s performance.

Reason for leaving: Relocated to P.E

Feb 2015-June 2015

Zizika Joinery (relocated to P.E)

Key duties: All admin and reception duties, filing, invoicing, creating daily stock sheets for head office, physically conducting stock take for head office on a daily basis, answering all client queries telephonically and face to face, taking care of the warehouse in manager's absence.

Reason for leaving: Personal

May 2016-Aug

East Coast Panel and paint

Admin and reception duties. Managing companies accounts. Updating accounts, tracking creditors and debtors. Managing wage on a weekly basis for all staff.

Taking meeting minutes and reporting accordingly. Following up with insurance companies for outstanding claims. Keeping clients updated with the status of their vehicles.

Reason for leaving-Personal

May 2017- Aug 2017

Sarago training

3 months

Trainer and sales coach

Formatting proper sales pitch and objection handling scripts.

Coaching of agents.

Development and progress reports of each agent during their training.

Helping agents that are new to telesales to speak in a professional manner.

Assisting team leaders and campaign manager with strategies on how to assist and help agents in their progress.

Reason for leaving : better prospects

Sept 2017-March 2019

Global Forex Institute

Call Centre Manager

Capturing all data captured by agents.

Training and coaching agents.

Recruiting new agents.

Writing of sales and objection handling scripts.

Processing data.

Sending reports to CEO on performance of the agents and sales.

Liaising with the finance department on daily weekly and monthly figures.

Doing spreadsheets to track sales, agents progress, attendees of seminars.

ACKNOWLEDGEMENTS

Was head girl in primary school (Phoenix Pioneer Primary),represented KZN in HSS Speech contest in grade 7,was prefect in North mead Secondary(grade 11),RCL member and apart of the debating team, was also a part of the debating team in Dale view Secondary, took part in various poem and speech contests in Dale view Secondary in AFR and ENG. Awarded for achieving targets on a monthly basis at the Ignition Group as well as Legal and Tax Services was also awarded most helpful and most dedicated person, was also placed 2nd in KZN MTN Survey awards for getting the most activations in KZN, also made the most sales in a day on the Matrix campaign of 25 sales (which still has not been beat).

MOTIVATIONAL LETTER

I am a self-motivated individual who works hard to ensure all deadlines are met timeously. I am computer literate and I am capable of working well under pressure, alone or in a group. Love to work with people and ensure that I maintain a good working atmosphere and love to make people smile.

I take on any task as a challenge and make sure I get the job done. I am always willing to learn and very fast in obtaining new skills.

I always treat the business as if it were my own and therefore give off 110%.

Given the opportunity to work for you I will make sure that all required standards are met. I believe in honesty and am a very trustworthy person. I am also a punctual person and believe that being on time is being late.

Thanking you advance,

Trisha Pillay

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