Technical Writer, Communications Professional

James L. Feuerstein

**** ***** ***** **** **** Road

Spencerport, N.Y. 14559

585-***-**** ******@*****.***

Technical Writer

SUMMARY OF QUALIFICATIONS

Design, research, and write interactive training solutions, shepherding the development process from discovery through production and final approval/delivery

Cultivate interpersonal client relationships in discovering needs, business problems and objectives, and ensuring customer satisfaction

Respond to client and internal concerns, escalating appropriately as needed

Deadline-oriented; able to adapt and respond creatively to challenges, prioritize and manage workload to lead projects from concept through delivery

MBA with coursework including Research Methods, Organizational Learning and Innovation, Operations Management, Leadership, and Entrepreneurship

Educate, entertain, and engage museum visitors as a 19th-century living history interpreter

SKILLS

Proficient with Adobe Audition

Professional announcer

Outstanding oral, written, and presentation delivery skills

Able to work independently and in teams

Creative and analytical

PROFESSIONAL EXPERIENCE

Eagle Productivity Solutions, Rochester, NY May 2019 – Present

Design Manager

Collaborate with team of curriculum developers, interactive developers, project managers, and other instructional designers to create engaging learning content

Conduct upfront needs analysis with clients to determine and evaluate clients’ training objectives

Support curriculum development as needed

Eagle Productivity Solutions, Rochester, NY May 2017 –May 2019

Script Lead

Created and oversaw the creation of eLearning/Trainer Now Video/Quick Reference Video scripts, practice exercises, communications, and reference materials

Consulted clients to extract critical information and ensured accurate content development

Collaborated with project managers, writers, graphic designers, and interactive developers

Led teams of writers in delivering successful end products, on-time and within scope; delegating to and training others as needed

Developed/maintained understanding of training participants’ usage of software/information

Provided creative and technical input as needed

James L. Feuerstein Page 2

WDKX-FM, Rochester, NY, Urban Contemporary Radio format May 2006 – Feb. 2015

Sales/Marketing, Marketing Communications Manager, Commercial Production Director

Consulted clients to target audiences, create advertising strategies, improve their marketing mix, and develop effective commercial messaging to increase their revenue; campaigns successfully developed representing over $100,000 in annual revenue

Developed and implemented strategic marketing initiatives to drive annual revenue of $2 million+; supported assessment of marketing efforts to continually serve our audience

Wrote communications materials for use in marketing the radio station in a variety of formats, including promotional broadcast messages, executive biographies, business summaries, sales collateral materials, and promotional video content

WDKX-FM, Rochester, NY, Urban Contemporary Radio format Feb. 2002 – May 2006

Assistant Program Director, Commercial Production Director

Supported recruitment operations for listener acquisition and retention involving on-air branding/positioning, managing performance coaching for team of creative talent to help maintain top-three market position, and executive consultation on effective communication

Managed listener relations, addressing culturally sensitive issues; wrote and distributed press releases; coordinated logistics for press conferences; managed vendor relations

Provided station leadership during emergencies, wrote and broadcast serious breaking news and provided emergency on-air performance

Managed production department: maintained library of all audio materials, commercial and creative copywriting, and production; maintained $2 million of commercial inventory; ensured all project deliverables were approved by clients and deadlines met

WDKX-FM, Rochester, NY, Urban Contemporary Radio format July 1997 – Feb. 2002

Midday Air Personality, Assistant Commercial Production Director

Researched and developed audience material daily for broadcast

Effectively communicated information to my employer’s target audience

Collaborated with Production Director to write and produce radio commercials

WBEE-FM, Rochester, NY, Contemporary Country Radio format Feb. 1991 – Nov. 1996

On-Air Personality, PSA Director

Successfully maintained position at, or near, top of Arbitron ratings for my daypart for twenty consecutive ratings periods

Performed as primary fill-in for every daypart, including Morning Drivetime

Anchored annual charity radio-thon fundraiser for local Ronald McDonald House

EDUCATION

St. John Fisher College, Rochester, NY

MBA, Management May 2004

St. John Fisher College, Rochester, NY May 2002

BS, ITDY, a business-driven multi-disciplinary program

VOLUNTEER

Genesee Country Village & Museum, Mumford, NY Aug. 2001 – Present

Volunteer 19th-century vintage base ball interpreter; vintage base ball team manager

Staffing committee volunteer chair, national vintage base ball tournament

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