Manager Service
Resume:
CONTACT ROSLIN MARY M
adi4cc@r.postjobfree.com
F4 Nest paradise
Sholinganallur
Chennai 600119
Feb 2019 - May
2021
April 2015 -
January 2019
2009
2013
Experienced and accomplished Tech analyst with over five years of experience looking to leverage extensive background in IT Proven history of successful work with cross-functional teams. Seeking to deliver project management excellence supporting tech teams involved in tech support /ITIL Incident Management
DNEG - Double Negative, Chennai.
Technical Coordinator
HCL Technologies, Chennai.
Senior Analyst
Client : Disney Parks & Resorts
Disney Studio’s
Disney Consumer products
Sacred Heart School, Chennai.
High School
72
SMKFIT - Affliated by Anna University
Electronics and Communication Engineering
70
MS Office Presentation Skills People Management Organization Skills Training Management Project Coordination
Best Performer Award – 2017 from HCL R and R award - 2017 Microsoft Technology Associate: Windows Server Administration Fundamentals. Certification Id : 13643537
Red Hat Certified System Administrator- 180-034-811 ITIL Foundation V3
OBJECTIVE
EXPERIENCE
EDUCATION
SKILLS
ACHIEVEMENTS & AWARDS
CERTIFICATIONS
Service Now
Jira
HCL Technologies, Chennai, Tamil Nadu
Senior analyst,April 2015- January 2019
Driving the efficiency and effectiveness of the Team management Handled the team of 20 Members in prod environment Producing management information, including KPIs and reports Reporting on the incident and making recommendations for improvement Developing and maintaining the incident management system Driving, developing, managing and maintaining the major incident process and associated procedures
Reviewing and auditing the process
Ensuring that all IT teams follow the incident management process for every incident Enhanced collaboration between support organizations and/or departments in order to provide consistent, standardized services that are in alignment to best practices Clearly identified services and accountability of all Incidents for the entire University recorded in the ITSM service tool
Clearly defined service expectations across the enterprise Standardized processes and procedures for all incidents recorded in the ITSM service tool
Centralized repository for historical record keeping, timelier identification of major incidents and problems, accurate trending of data and proper allocation of resources based on need
To improve our ability to plan, assess, and implement changes successfully To improve incident resolution time
To improve customer communication by understanding the impact of incidents To improve our ability to understand the real value IT provides in enabling services that support the Emory mission
Route problems to internal 2nd and 3rd level IT support staff. · Create RITMs, Incidents based on the requests and follow it to meet SLA To initiate the bridge calls to reach on call person to discuss and coordinate with them based on the issue in trouble shooting as well in resolving the problem. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. TICKETING TOOLS
ROLE AND RESPONSIBILITY
DNEG - Chennai, Tamil Nadu
Technical Coordinator
January 2019 - May 2021
• Work with the team and managers to ensure all Tech work is prioritized effectively and carried out within the necessary time frame
• Communicate all planned infrastructure changes and information relevant to the running of shows and the company to production and site staff
• Ensure that the Tech team have all resources and support necessary to perform their jobs effectively • Manage the company's software subscriptions, liaising with suppliers to ensure all payments are made on time, and other department-specific accounting tasks
• Oversee the company desk moves process, working with the Tech Runners and Moves Coordinator to make sure that the needs of shows and crew are met
• Extensive understanding of visual effects pipelines, software, and technology.
• Experience in ticketing systems e.g. Jira; as well as with standard Office tools.
• Understanding of the software development and release processes
• Experience of working as a Project Manager or Co-ordinator within visual effects or related environment
• Excellent at communicating with all levels of the company
• Capable of motivating and leading teams with enthusiasm
• Logical and organized in their approach to problem-solving
• Proven interest in VFX and the technology behind it
• Calm and personable under pressure and when working to tight deadlines Personal Information:
Father’s name : Moses Paul C
Date of Birth : 13th December
Gender : Female
Nationality : Indian
Languages known : Tamil, English
I hereby solemnly affirm that the details produced above are true to the best of my knowledge & belief.
DATE :
PLACE: Chennai (ROSLIN MARY)
BIO DATA
DECLARATION
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