Social Media Personal Assistant
Resume:
Feni Gina Simelane
***** ******* ****** *********** ***** 1852
067******* adi427@r.postjobfree.com
Personal Details
Date of Birth : 17/12/1992
Marital Status : Single
Nationality : RSA
ID number : 921**********
Education
Die Adelaar 2011
English, Afrikaans, Maths Literacy, Life Orientation, Accounting, Business Studies and Economics
Grade12
Objective
I am a highly motivated and driven lady seeking for challenging opportunities where I can fully use my skills and
capabilities for the success of the organization.
Skills
Problem solving
Decision making
Communication
Good Listening skill
Multi tasking
Experience
Standard bank 01-09-2013 - 31-05-2019
Universal Agent
I worked day and night shift as call centre agent.
Excellent customer service was one of my goal, making sure that all queries are resolved and
no handovers.
1. Stopped stolen cards for customers.
Assisted merchants with authorization as well as clients.
Increased and decreased credit limits on credit cards.
Withdrawal limits
Secure code and Travel wallet.
Email unit
Biz direct
Social media (banker chat)
Card fraud
Online fraud
Transactional fraud
Fleet card
Authorization
General banking
Internet banking
Prestige banking
Emergency cash advance and emergency card replacement
I made sure I was a one stop shop agent. Acquired different skills to be able to assist clients
Plus 94 Research Company 01-02- 2013 - 31-07-2013
Outbound call centre agent
I was interviewing Standardbank clients over the phone to rate the service revieved at the branch or when
they called their call centre.
Face to face interview with clients from different places, Age groups and Race.
Absa Financial Advisor 01-08-2019 - 30-11-2019
Personal assistant
Called to retain Absa and Liberty clients that had :
Funeral policies
Wills
Life Investments
Make appointments for clients who wants to open New Wills.
Set up appointments.
Generate leads.
Standardbank 01- 08-2015 - 27-11-2015
Volunteer
Assisted at the enquiries
Floor - Asking clients in the queue how I can assist.
Assisted at the reception as well as the Atms at the branch
Absa 20 may 2020 -
Fleet consultant
Authorizing fleet card when declining at point of sale.
De link and de register eTags
Link and Register eTags
Contact clients to get address and information to deliver renewal fleet cards
Authorized for merchants.
Language
Zulu
Sotho
English
Xhosa
Tswana
Reference
Liteboho Letete - "Standard bank "
Transactional Fraud Manager
Liteboho. adi427@r.postjobfree.com
Paseka - "Standard bank "
Private banker
Fiona - "Plus 94 Research Company "
Team leader
- "Absa fleet "
Fleet consultant
adi427@r.postjobfree.com
Attachments
Matric certificate
ID Copy
Driver's license
Contact this candidate