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Curriculum Vitae - Prakash Dutt Joshi

Professional Summary: -

• Experienced professional, worked in various roles and diverse industries ranging from the turnkey project set up organization, medical healthcare technology company, leading FMCG company, international BPO serving international callers (inbound US process), an international airlines (British Airways) contact centre as service advisor and latest working as Executive Assistant to MD cum Admin In-charge and HR Spoke (for top brass) of a leading Toyota Dealership in Gurgaon

• Hands on experience in inducting new team members/consultants/training external parties as per business requirements

• Hands on experience in making Power Point Presentations

• Hands on experience of MIS reports analysis/review in MS Excel platform (use of bar graphs / charts, Pivot tables)

• Hands on experience on various internal intranet based business modules such as Vendor/Client registration modules, legal agreement initiation portal etc.

• Proficient in preparing/implementing/managing work template formats/process notes for internal teams for new system/process orientation

• Proficient in coordinating with business partners, top management officials, internal teams, external parties, legal consultants, vendors, clients, auditors etc., for various official communication, relevant business activities and responsibilities

Core Skills / Strength: -

• Quick learner

• Quick adaptability of any environment

• Team player

• Positive thought process

• Proficient in MS Office modules (Word, Excel, PPT, Outlook, Outlook Express)

• Knowledge of SAP (MM Module – Purchase Requisition, PO, GR, PO settlement)

• Sound email etiquettes and oral communication skills

• Detail oriented

• Sound administrative and briefing skills

• Positive motivator to boost morale of the team / co-workers

• Familiar to work on Windows as well Mac PCs and laptops Career Summary from 2000-2020: -

October 2016 – till date

Executive Assistant, Admin In charge & HR Spoke – Grace Toyota A Unit of Cosmic Motors India Pvt. Ltd. (A Toyota Dealership in Gurgaon, Saket & Rewari)

• Reporting to MD of the Group with dotted line reporting to HR Head

• Maintaining calendar and meeting schedules of the MD on day to day basis

• Coordinating and arranging business review meetings in coordination with all the department heads - monthly basis

• Managing international and domestic travel and hotel bookings of the MD & Department Heads of the company

• Maintaining building premises cleanliness and green area of the company with the help of Admin support team

• Attending international and domestic guests on behalf of MD and the company

• Coordinating with international and domestic PICs on email and over the phone for various business activities/meetings

• Part of various decision making forums of the company (HR Organizing Committee, Business Transformation Committee, Employee Rewards & Recognition Program Committee)

• Part of the interview process for senior profiles along with HR Recruitment Team Page 2 of 3

• Coordinating with HR Team and the candidates for interview scheduling for Mid / Senior Level candidates with the MD of the group

• Part of the group induction sessions for new hires

• Part of the exit interview process for taking feedback

• Part of various motivational and team building exercises organized by the company as per the HR Calendar for the same

• Part of all employee engagement activities such as various festival celebrations, Team get together, Employee’s rewards and recognition programs

March 2015 – October 2016 –

Service Advisor (International voice process) – Call BA India Pvt Ltd (An Indian subsidiary of British Airways, UK), Gurgaon

• Reporting to Team Leader Service and Trade vertical

• Handling inbound direct passenger calls for tickets booking, changes, cancellation, refunds, seat or food bookings and refunds

• Interacting with customers based out of Middle East, India, South Africa, Nigeria and the UK for the referred business activities over the phone as well as on emails

• Updating Excel datasheet with Business value/volume on monthly basis March 2013 – February 2015 –

Executive (International voice process) – FIS Global Business Solutions India Pvt Ltd, Gurgaon

• Handling inbound calls from US and Canadian nationals for their Amex Prepaid cards queries

• Reporting to Team Leader with dotted line reporting to Process Manager

• Got trained in 8 product skills in a span of 20 months of total tenure

• Was chosen for the best high end product skills out of 100 odd associates

• Amongst top performers in terms of customer satisfaction index month on month April 2008 - February 2012

Sales Secretary – Pepsi Foods Pvt. Ltd., Gurgaon

• Handled secretarial work for the Director Sales, managing calendar, travel arrangements, expense reports, miscellaneous paper work and assisted in organizing various team events and meetings of the sales team

• Reporting to Commercial Manager – Organized Trade and On-Premise Business with dotted line reporting to Director Sales – Organized Trade

• Successfully managed budget worth 100 crores for the Business Unit-Sales Team through SAP

• Worked on various analysis reports in MS Excel with the data inputs from SAP as per business requirements

• Managed SAP PO’s and vendor payments with the help of Finance Team

• Effectively managed coordination with internal teams and departments such as Finance, Legal, HR, Admin, Corporate Communications

• Was member of the organizing committee during annual conferences of the company January 2005 - March 2008

(Sales/Service Coordinator) – Becton Dickinson India Pvt. Ltd., Gurgaon

• Reporting to Regional Sales Manager-North & East as Sales Coordinator for 2 years and to National Service Manager for the rest 1 year tenure as Service Coordinator

• Successfully managed PPT decks of the director of Biosciences division

• Successfully carried out spares/services AMC contracts documentation and billing through supply chain department

• Effectively managed issuing monthly primary sales target letters to distributors

• Supported North & East Area Sales Managers team in sending data reports as required and admin support during regular operational reviews at HO

• Monthly sales, service and AMC targets for the Sales and Services Team

• Maintaining monthly achievements in excel formats for monthly review meetings

• Various analysis reports in MS Excel as per business requirements Page 3 of 3

November 2000 - January 2005

Executive Assistant / Office Administrator – ABL Financial Services, New Delhi

• Reporting to the Head of the organization

• Successfully handled secretarial responsibilities for the head of the company

• Successfully created and managed client PPT business proposal decks for the head of the company

• Successfully handled office administration and other administrative assignments for the company

• Effectively supported HR wing of the company in conducting large scale interviews for mass recruiting for Global MNC clients in Delhi NCR

Professional Achievements: -

• Got “AHA Star Performer Award” in 2011 from PepsiCo India Holdings

• Got the title of “Best Team Player” from very 1st employer

• Appreciated by the 1st employer on quality work done on PPT decks

• Attended 2 internal annual conferences overseas (Kualalumpur-2006 (Becton Dickinson), Bangkok-2010 (PepsiCo)

• Quickly learnt and expertise new modules like SAP, intranet based internal Payout Processing Module, Legal drafts input module, customer/vendor registration module, thereby appreciated by peers & seniors in current and previous assignments

• Sound knowledge of MS Office modules such as MS Word, PowerPoint, Excel, Outlook, Outlook Express and working knowledge of SAP – MM Module

Education: -

• Bachelor of Arts (Humanities) - (Rajdhani College, Delhi University)-1993-1996

• One Year Computer Course from Indo-Danish Tool Room and Training Centre – Wazirpur Industrial Area, Delhi – 1998-1999

• Well-versed with Internet/MS Office modules (Word, Excel, Power Point, Outlook) and SAP – MM Module (PO generation and closure)

• Proficient in internet research on any topic to get the relevant specific information Hobbies/Extra-curricular activities: -

• Yoga, running, internet surfing, playing and watching cricket, badminton, table tennis and reading newspaper Personal Information:

D.O.B. 18th June 1976

Languages Known Hindi, English

Marital Status Married

Date:

Place:

Prakash Dutt Joshi

+91-886**-*****

adi3y2@r.postjobfree.com

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