Denise Rimkus

**** ******** ****

Mount Pleasant, Wisconsin 53143

262-***-****

OBJECTIVE

Seeking a professional position where I can use my leadership and management skills to develop teams and provide outstanding customer service.

EXPERIENCE April 2019 to Present

H&M Stores

Department Manager

Key Accountabilities

● Deliver OUTSTANDING service: Improving the overall shopping experience, the interaction with the customers and our store presentation

● Recruit and select service-minded Sales Professionals

● Train, motivate and develop a selling team to reach their fullest potential and maximize business opportunities.

● Create a positive work environment that results in retention and turnover reduction

● Monitor and address performance issues on a timely basis

● Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood

● In conjunction with the Merchandise Managers, plan and execute floor moves; merchandise placement and sales promotion set-up. Meet and Exceed all department goals.

● Process daily and weekly associate payroll to assure accuracy in hours and pay. EXPERIENCE

Ikea

Customer Service Leader

Oak Creek WI January 2018 to Present

Overview of Position:

● Understands and recognizes coworker contribution through customer feedback surveys and team recognition

● Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery

● Supervises cash handling procedures to ensure money handling is securely managed

● Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed

● Handles escalated customer issues that cannot be resolved at a coworker level

● Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

● Recruit and select service-minded Sales Professionals

● Train, motivate and develop a selling team to reach their fullest potential and maximize business opportunities.

● Create a positive work environment that results in retention and turnover reduction

● Monitor and address performance issues on a timely basis

● Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood

● In conjunction with the Merchandise Managers, plan and execute floor moves; merchandise placement and sales promotion set-up. Meet and Exceed all department goals.

● Process daily and weekly associate payroll to assure accuracy in hours and pay. Festival Foods Sept 2015 to

Front End Manager

Overview of Position:

Responsible for working closely with all Front End associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of front end department operations, to include but not limited to: labor, expenses and customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lead, coach, teach and reinforce the Festival culture, customer service, and performance expectations to all Front End associates.

· Maintains adequate staff levels by interviewing applicants and extending job offers

· Finalizes and approves weekly work schedule for Front End associates

· Writes and conducts performance reviews of Front End associates

· Documents violations of company policies/procedures by Front End associates and conducts appropriate corrective action, up to and including termination

· Answers questions and provides guidance to all department associates

· Assists all department associates with daily responsibilities while leading by example

· Ensures all department standards are being met on the Front End.

· Oversees the Front End to ensure proper cash control, customer service and cashier production levels.

· Responsible for scheduling employees to coincide with budget and labor projections and to make daily adjustments as necessary.

· Support and execute a Superior Customer Service program.

· Communicates and works cooperatively with Store Director, Front End Director, other Department Managers and associates to maintain standards and exceed guest expectations Provides customer service to guests.

· Assists guests with finding items they are looking for on service counter and sales floor

· Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities. Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.

Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. Victoria’s Secret Sept 2014 to Sept 2015

Store Manager

Overview of Position:The Store Manager is the driver of total store sales, the customer experience, overall operational excellence and a high performance selling culture. The Store Manager has primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras.”

Key Responsibilities:

•Manages the overall store

•Leads financial growth and drives store results through the store team

•Drives a primary focus on bras as the premier product differentiator and develops a “Best at Bras ” culture; builds the brand by cultivating loyalty

•Role models, coaches and develops best-in-class selling behaviors

•Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance, Human Resource operations including Policy and Procedures, Employee Relations and Associate Benefits.

•Accountable for the selection and development of top talent within the total store.

•Responsible for the talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning.

•Drives operating fundamentals

•Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales.

•Reinforces store strategy to reduce shrink

•Managing all activities related to providing a safe work environment.

•Understanding, demonstrating and enforcing Company values

•Leading change through positivity and growth mindset. Macy’s Gurnee Illinois Aug 2013 to Sept 2014

Sales Manager-Cosmetics

Overview of Position:

Drive sales through building and maintaining relationships with customers. Lead and motivate team of Sales Professionals that is client based as well as train the team in cultivating existing clients. Partner with Operations Team ensuring presentation of a clean, neat and organized shopping environment for our customers. Responsible for ensuring that the team and I demonstrate OUTSTANDING customer service every day to every customer. Coach the team to provide MAGIC selling skills to create an outstanding experience for the customers. Build a loyal client base, providing product knowledge, ensuring clients are called for events and the arrival of new merchandise, and lead a team to meet individual, department and store objectives.

Key Accountabilities

Deliver OUTSTANDING service: Improving the overall shopping experience, the interaction with the customers and our store presentation

Coach sales associates by giving fast feedback and redirect when customer service is needed. Assure every customer is receiving outstanding service and are met their every need. Recruit and select service-minded Sales Professionals Train, motivate and develop a selling team to reach their fullest potential and maximize business opportunities by delivering MAGIC selling skills with every customer.

Create a positive work environment that results in retention and turnover reduction Monitor and address performance issues on a timely basis Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood in conjunction with the Merchandise Managers, plan and execute floor moves; merchandise placement and sales promotion set-up. Meet and Exceed all department goals.

Macy’s, St. Petersburg, FL June 2010 to Aug 2013

Sales Manager-Cosmetics

Overview of Position:

Drive sales through building and maintaining relationships with customers. Lead and motivate team of Sales Professionals that is client based as well as train the team in cultivating existing clients. Partner with Operations Team ensuring presentation of a clean, neat and organized shopping environment for our customers. Responsible for ensuring that the team and I demonstrate OUTSTANDING customer service every day to every customer. Coach the team to provide MAGIC selling skills to create an outstanding experience for the customers. Build a loyal client base, providing product knowledge, ensuring clients are called for events and the arrival of new merchandise, and lead a team to meet individual, department and store objectives.

Key Accountabilities

Deliver OUTSTANDING service: Improving the overall shopping experience, the interaction with the customers and our store presentation

Coach sales associates by giving fast feedback and redirect when customer service is needed. Assure every customer is receiving outstanding service and are met their every need. Recruit and select service-minded Sales Professionals Train, motivate and develop a selling team to reach their fullest potential and maximize business opportunities by delivering MAGIC selling skills with every customer.

Create a positive work environment that results in retention and turnover reduction Monitor and address performance issues on a timely basis Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood in conjunction with the Merchandise Managers, plan and execute floor moves; merchandise placement and sales promotion set-up. Meet and Exceed all department goals.

Macy’s,

FtMyers,FL Sept 2008 to June 2010

Sales Manager (Soft Lines)

Overview of Position:

Drive sales through building and maintaining relationships with our customers. Lead and motivate a team of Sales Professionals that are client driven as well as train the team in cultivation of existing clients. Partner to the Operations Team ensuring we are presenting a clean, neat and organized shopping environment for our customers. Responsible for ensuring that the team and I demonstrate OUTSTANDING customer service every day to every customer. Build a loyal client base, providing product knowledge, ensuring clients are called for events and the arrival of new merchandise, and lead a team to meet individual, department and store objectives. Key Accountabilities

Deliver OUTSTANDING service: Improving the overall shopping experience, the interaction with the customers and our store presentation

Recruit and select service-minded Sales Professionals Train, motivate and develop a selling team to reach their fullest potential and maximize business opportunities. Create a positive work environment that results in retention and turnover reduction Monitor and address performance issues on a timely basis Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood In conjunction with the Merchandise Managers, plan and execute floor moves; merchandise placement and sales promotion set-up. Meet and Exceed all department goals.

Macy’s (Marshall Fields)

Lake Forest, Ill Mar 2007 to Jul 2008

Store Sales Manager

Lake Forest, Ill

Overview of Position

Responsible for guiding the success of a multi-million dollar store by leading and motivating the selling team; to develop the service environment by presenting a clean, neat and organized shopping experience for the customer; to provide strong leadership and coaching to store associates and leadership staff to build a team with their primary focus on customer and clientele needs, knowledgeable of products to be capable of delivering outstanding customer service while driving profitable sales results. Enhance a positive, diverse work environment by treating all customers and co-workers at all levels with courtesy, respect, professionalism and a positive attitude. Key Accountabilities:

·Recruit and retain service-oriented associates, coach them through observation and immediate feedback to sell while delivering outstanding customer service. Coach associates on relationship building to develop clientele and ensure customer satisfaction and store profitability.

·Give direction to associates on trend and product knowledge, merchandise presentation, recovery, policies and procedures.

·Value diversity of associates, customers and community.

·Follow up and respond to customer service issues.Communicate service and productivity expectations and results.Recognize associate excellence in measurable sales results.Assess associate morale and respond appropriately to issues.Capitalize on business opportunities and develop strategies to impact deficient businesses.Presentation of merchandise.

·Meet and Exceed all Sales and projected store goals. Marshall Fields (Macy’s), Vernon Hills, Ill Nov 2004 to Mar 2007 Selling Manager (Men's Apparel, Shoes, Accessories) Overview of Position

Responsible for guiding the success of a multi-million dollar department by leading and motivating the selling team; to develop the service environment by presenting a clean, neat and organized shopping environment for the customer; to provide strong leadership and coaching to store associates and leadership staff to build a team with their primary focus on customer and clientele needs, knowledgeable of products so as to be capable of delivering great customer service while driving profitable sales results. Enhance a positive, diverse work environment by treating all customers and co-workers at all levels with courtesy, respect, professionalism and a positive attitude. Key Accountabilities

·Recruit and retain service-oriented associates, coach them through observation and immediate feedback to sell while delivering outstanding customer service.

·Actively coach customer service while serving as Manager on Duty or Zone Manager. Coach associates on relationship building to develop clientele and ensure customer satisfaction and store profitability.

·Give direction to associates on trend and product knowledge, merchandise presentation, recovery, policies and procedures.

·Served as a Train the Trainer facilitator for the North Chicago District for new programs being implemented into the company and New Hire classes for new executives

Target Stores, Ocala, Florida Nov 2001 to Nov 2004 Human Resources Manager

Overview of Position

To provide leadership and support on human resource standards and operational objectives to the location. Also responsible for leading the team through to making or exceeding planned sales and profit. Provide an open door environment for all associates.

Key Accountabilities:

·Recruited, hired and retained quality sales managers and associates and ensured associates worked the staffing schedules.

·Provided a positive work environment by consistently facilitating open, two-way communication and resolving all employee relation’s issues in a professional manner.

·Coordinated recognition programs and assisted with celebrations and tracking of associate compliments.

·Monitored associate turnover and recommended actions to improve.

·Oversaw the management of compensation programs; organized quarterly Talent Assessment updates.

·Ensured compliance to HR standards, policies and procedures.

·Reviewed and approved all hourly associates’ progressive disciplinary actions and followed up with associates after final warning meetings.

·Processed weekly schedules through a QGGS program that followed strict hourly budgeted guidelines.

·Processed weekly hourly payroll.

ACHIEVEMENTS

Received recognition for being an Outstanding Team Leader from the Regional Vice President and was awarded with a plaque at Marshall Fields/Macy's. Ranked highest performing manager in sales volume and credit applications.

Special Skills

Outstanding Training and People Skills

Strong leadership, interpersonal and communication skills Highly organized and able to adapt quickly to changing priorities. Ability to multitask and meet assigned deadlines

Able to respond to common inquiries or complaints from all levels – internally and externally. References Available Upon Request

Contact this candidate