Laura Flanagan

Charleston, SC 843-***-**** adi3ww@r.postjobfree.com

Education/Certifications

SC PROPERTY & CASUALTY LICENSE JULY 2020

CIEE TEFL CERTIFICATION 130 HOURS + 20 HOURS PRACTICUM APRIL-JUNE 2019

COLLEGE OF CHARLESTON CHARLESTON, SOUTH CAROLINA USA 2013-2017

Bachelor of Arts in Theatre

Concentration in Performance

UNIVERSITY COLLEGE CORK CORK, IRELAND SPRING 2016

Study Abroad Program

Experience

ACCOUNT MANAGER STATE FARM JULY 2020- PRESENT

• Guided customers through coverage options

• Assisted customers with billing clarifications, policy changes, claim submissions, etc.

• Communicated with other agencies and policyholders to provide smooth state-to-state transfers

ESL TEACHER: THAILAND OVERSEAS EDUCATION GROUP NOVEMBER 2019 - MARCH 2020

• Prepared lesson plans for secondary students

• Lead students in the classroom to help them improve their speaking, writing, and reading abilities in English

• Prepared midterm and final exams for secondary students

VOLUNTEER AL CANNON DETENTION CENTER MARCH 2019-PRESENT

• Lead meetings to discuss with inmates positive coping mechanisms, changes they want to make in their lives, and how to effectively follow through with these changes

• Communicated with other leaders and volunteers to ensure a safe and an effective meeting

• Communicated with officers and employees of the detention center to carry out proper safety procedures

GUEST COORDINATOR URBAN NIRVANA SPA: WENTWORTH MANSION JANUARY 2019-SEPTEMBER 2019

• Communicated effectively with coworkers, massage therapists, and clients when scheduling appointments

• Maintained the appearance of the spa throughout the day to ensure a relaxing and appropriate atmosphere for the clients

• Recorded information necessary to improve scheduling

WRITER PURE THEATER APPRENTICESHIP JUNE 2018-PRESENT

• Collaborated with other writers to effectively achieve short-term and long-term goals

• Implemented changes necessary based on the feedback of peers or the director

• Gave feedback and suggestions to peers when appropriate

FRONT OF HOUSE MANAGER SOTTILE THEATRE OCT 2017-JAN 2019

• Delegated tasks to ushers and volunteers

• Communicated with Director of Operations, ushers, and public safety officers to ensure quality performances took place for both patrons and performers

• Oversaw the safety of patrons before, during, and after the show

• Recorded any information necessary to improve future performances, including number of attendees, ticketing issues, and maintenance issues

KITCHEN PREP CALLIE’S HOT LITTLE BISCUIT JULY 2017-JANUARY 2019

•Opened the shop for morning shifts by setting up the kitchen

•Communicated effectively with both customers and coworkers

•Provided efficient service to customers from start to end of shift

PLAYWRIGHT / ACTOR PICCOLO SPOLETO FESTIVAL APRIL-JUNE 2016, 2017, 2018

• Collaborated with other writers, the director, and stage manager to effectively achieve short-term and long-term goals

• Edited scripts in a timely manner prior to the rehearsal process

• Implemented changes when writing or acting notes were discussed

• Effectively utilized time given to prepare and rehearse, including being on time, having props reading, and being flexible when changes occurred in scripts or scheduling

BOX OFFICE ASSOCIATE CHARLESTON MUSIC HALL INTERNSHIP MAY-AUGUST 2017

• Assisted customers with ticket purchases over the phone and in person

• Performed day-to-day tasks in the box office, including taking inquiries, posting events on social media, and fulfilling tasks in and out of the office

• Communicated with Director of Operations as well as ushers to ensure quality performances took place for both patrons and performers

• College of Charleston 2013-2015

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