Manager Sales
Resume:
RACHEL HYACINTHE
Emotionally intelligent and strategic change agent that cares deeply about building meaningful brands in a fast paced environment. Over 20 years experience leading and motivating teams with great purpose and execution skills. Luxury expert with solid track record of achieving revenue targets in direct sales, wholesale and ecommerce industries.
EXPERIENCE
Carlisle Etcetera, New York NY — Regional Manager
July 2017 – Present
●Worked closely with CEO and CMO to define voice of the brand and execute brand growth strategies in direct to consumer, ecommerce, wholesale and retail markets.
●Shaped work environment, used company culture and values to define operations and HR policies and procedures.
●Created recruitment, onboarding and training practices and KPI’s that measure success and financial goals.
●Leveraged resources for financial planning and budgets to exceed profit margins.
●Project management with internal and external teams to ensure on time delivery of store openings.
●Generated merchandising, allocation and delivery schedules for new stores.
●Created marketing and content plans to increase brand awareness and customer retention.
●Efficient decision making skills used to maximize day to day business performance, problem solving and nurturing team for maximum results.
Opened 7 new stores, 5 pop ups in July 2020, I have also closed 4 stores for the brand. Responsibility for Overseeing 15 retail locations across the US. 18 direct reports, 75 employees, Department oversight includes: Operations, Merchandising, Marketing, Training, Ecomm, HR, P&L, VM, CRM.
St. John Knits. NY, —Co- Director
February 2014 – March 2017
●Co- Director at Global Flagship for St. John.
●Responsible for training and onboarding of newly hired staff in North East District.
●Conduct coaching for 15 wardrobe specialist to enhance their selling techniques.
●Serve as the boutique liason in executing and promoting the service model called the St. John Experience.
●Partnered with corporate marketing teams to develop styling program for sales teams across North America.
●Delivered 30% growth in $100K plus statement category through merchandising, assortment and client focused efforts.
●Department oversight in Sales Generation, CRM, Event Planning, Loss Prevention and Customer Service.
Louis Vuitton, New York NY — Manager
October 2009 – October 2013
●Manager in Saks Fifth Ave location in New York.
●Oversaw staff development of 20-30 employees in $25-$35m locations.
●CRM trainer for all new hires across North America at corporate induction trainings.
●Collaborate cross-functionally with corporate teams to pilot new initiatives in clienteling, supply chain, merchandising and personalization.
●Category oversight in Leather Goods, Travel, Accessories and Shoes.
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adi3u6@r.postjobfree.com
SKILLS
Communication Clienteling
Customer Service Operations
Relationship Building Training
TRAINING
Louis Vuitton attended trainings across the US for Coaching & Development and brand Heritage and History.
Luxury Institute
Coach Top 5 store culture and employee satisfaction survey North America
St.John Focus group appointed to help create CRM program to roll out to North America
Promoted three times at Coach and once at Carlisle and St. John
PROFICIENCIES
Word, Excel, Powerpoint AS400, Python, RMS, KWI, Paycom, Kronos, Fidelity
Coach Leatherware, New York — Senior Operations Manager
May 2004 - October 2009
●Managed forecasts and developed consumer-focused account strategies.
●Maintained inventory levels and reporting for sell thru and distributor orders.
●Formulated and offered the upper management buying suggestions for the store based on selling history.
●Supported business partners regarding seasonal sales strategies and Open –to-buy.
●Responsible for overall management of Sales and Operations staff of 31.
●Acted as In-store human resources manager, earning selection from the Retail Vice President for leadership programs.
●Pioneered and implemented HR- focused programs, which included hiring events, fundraising, and new recruiting training course to boost profitability.
EDUCATION
Wood- Tobe Coburn, Business & Fashion Merchandising
SHRM- Essentials of Human Resources Certificate 2017
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