Manager Technician
Resume:
Scott M Harris
St Augustine, Florida 32092
adi3t4@r.postjobfree.com
With over 6 years experience as a Telecommunications and Information Technician, and mor then 15 customer service. I am skilled at trouble shooting, running cables and reports. I am courteous, goal oriented, passionate, self motivated, hard working, collaborative, also work well with-in a team environment. Over 20yrs experience in public speaking, I am an excellent communicator that works well under pressure.
I currently work for Troon in the position of Golf Operations at the golf clubs King and Bear, as well as, Slammer and Squire. My previous work experience includes the tech company, Core BTS., Inc. where I was assigned the opportunity to provide support for local schools. I directly supported Mac iOS, Barracuda, Jamf Pro, and Windows OS, maintained and rebuilt laptops (Google Chrome), gave support for touchscreen, conference room speakers, Cisco Webex, Zoom and other video conferencing formats. I am eager to continue doing what I so love.
In addition, I am continuing my education with online classes at GCU with the goal of obtaining my bachelorette degree in Information Technologies, with a special emphasis on Cyber Security, as well as, affording me the avenue to sharpening my skills so that I will be more valuable to a future employer.
Sincerely,
Scott M Harris
Scott M Harris
115 Legendary Drive Unit 204
St Augustine, Florida 32092
Cellular: 631-***-****
adi3t4@r.postjobfree.com
November 2020 – Current
Troon; World of Golf -King and Bear- King and Bear- Golf Operations
Assist members and public schedule Tee times, welcome members and guest to the club as they prepare for their round of golf.
Get staff prepared for the various rounds for the day, giving direction to the staff for special request, preparing the Starter and Greeters.
Re-gripping golf clubs, making suggestions on various golf products (ex: golf balls, shoes, clubs, golf bags and clothing, etc.)
Opening and closing the club house.
Communication with Sales Representatives, General Manager, Golf Pro and Head Chef.
July 2019 – April 2020
CoreBTS, Inc – Information Technologies Technician
Assisted with and versed in Help Desk functions; was among first level support for our clients’ end users, providing the organizations with comprehensive IT solutions from application development to virtualization, am team-oriented performers with outstanding work ethic, excellent written abilities, and a solid communication foundation. Ability to trouble shoot software, hardware, and operating system issues while creating detailed documentation of issues.
Some of the supported technologies and hardware I am familiar with are as follows:
Apple Mac OS, Windows OS, Microsoft Office, Adobe Acrobat,
Printers, Desktops, Laptops, iPhone, TRUTOUCH touch Screens,
Jampf Server system, Teamviewer, Barracuda, Cisco Webex, Google Chrome
During my time with CoreBTS, Inc., I was assigned to work at several different school districts ranging from pre-k to 12th grade. I was responsible for updating, maintaining and resolving issues that the students and teachers might have had with their Google Chrome or MacBook, iPad or classroom. In addition, I maintained inventory and communicated daily with teachers and students pertaining to technical matters and met with various vendors and submitted proposals to school Superintendents, Principals, and Budget Officers.
Additional skills/competencies:
• 5+ years of helpdesk, service desk, or call center experience preferred
• Strong customer service, telephone skills and analytical skills
• Experience with Microsoft Office Suite, iPhone and Android devices
• Expertise in operating systems and application software.
• Working knowledge in major desktop operating systems and in major network operating systems.
• Experience with basic end user administration, including network and general account maintenance.
• Solid Desktop skills
• Strong troubleshooting skills
• Experience in communicating with users in problem situations
• Good oral and written communication skills with the ability to articulate network issues
February 1999 – March 2004
Roslyn Savings Bank - Information Services and Telecommunications Technician
Information technology technician who handled all facets of software installation, configuration of equipment and help desk support, with a focus in telecommunications and general networking. Telecommunication experience includes working with Lucent / Avaya Definity Switch, Merlin Legend and Magix Switch. Highly responsibly individual with initiative to learn and ability to apply gained knowledge to solve business solutions in the technology arena.
Responsible for assisting in the support of the bank's Data Center, networks, systems, voice and data communications and other ancillary business applications. Maintained the bank's telecommunication environments, ensuring connectivity to the bank's primary application, Bisys, and telecommunications availability including the WAN and LAN connectivity to 41 remote branch locations.
Job summary:
Telecommunications Technician Responsibilities (more detailed information):
• Maintain 400 internal telephone extensions, over 700 pots lines within the Bank's 41 branch infrastructure, 165 ISDN circuits, over 50 frame relay circuits, over 6 T-1 circuits, and over 60 ADT alarm lines.
• Create cover paths, intercom groups, pickup groups, bridge appearances, hunt groups, speed dialing, route patterns, vectoring, call center.
• Establish a mechanism for reporting call cost accounting to senior management.
• Install, test, modify, repair, maintain, and provide daily support to end users with new or existing telephones on the Merlin Legend, Merlin Magix and Definity G3 Switches.
• Maintain cabling and wiring infrastructure, which includes the punching down of data and voice lines, toning out, and assigning ports and creating jacks for both voice and data lines.
• Troubleshoot system errors, alarms, static, cross talk on lines and no dial tone.
• Keep documentation and records to ensure an accurate inventory of telecommunications equipment including serial numbers, phone model numbers, circuit equipment locations at the corporate office and branch locations; telephone number listings and various circuit ID's, VOIP codes, access numbers and speed dial numbers.
• Create voice mail accounts on Defnity Audix System, for subscribers in the back office as well as in all 41 branches.
• Assisted with the installation of VoIP infrastructure, which entailed the creation of the internal numbering schema, branch to branch connectivity, and off premise voice mail accounts.
• Meet with various vendors to assess system capabilities in correlation to the Bank's needs for telephone equipment and telecommunication issues.
PC Technician Responsibilities:
• Assist with the setup and configuration of desktop computer equipment.
• Maintain user accounts and passwords for over 800 users.
• Install operating systems and establish network connectivity for PC and server equipment.
• Install desktop computer equipment and peripheral devices.
• Install, configure and assist users with network, systems, applications and printers.
• Respond to user inquiries regarding system operation and issues.
• Diagnose system hardware, software, network and peripheral malfunctions. Perform and/or recommend remedial action to correct problems.
Technology Skills
Telecommunications Equipment: Lucent/ Avaya Definity Switch, Merlin Legend, Magix Switch
Server / Desktop: Windows 8, Windows 2000, Windows NT, Windows 98, DOS, Apple OS X, JAVA, HTML, PowerPoint,
Education
Grand Canyon University
Phoenix, AZ
Information Technology
Special emphasis of study: Cyber Security
Suffolk County Community College
Selden, NY
Liberal Arts Major: Nursing
Technology Training Solutions, Plainview New York
- Introduction to MSCE - A+ Core Module, Mac OS, C+
-Personal References-
Ms. Ann Albarella
VP & Information Services Officer
4 Ramondo Lane
Smithtown, NY 11787
adi3t4@r.postjobfree.com
Mrs Sara Marino
1393 Veterans Memorial Hwy, Suite 408N
Hauppauge, NY 11788
adi3t4@r.postjobfree.com
Mr Thomas Gualtieri
1393 Veterans Memorial Hwy, Suite 408N
Hauppauge, NY 11788
adi3t4@r.postjobfree.com
Salvatore Spano
VP & Branch Manager
1400 Old Northern Blvd.
Roslyn, NY 11750
516-***-**** x1258
adi3t4@r.postjobfree.com
Employment:
CoreBTS, Inc.
1393 Veterans Memorial Hwy, Suite 408N
Hauppauge, NY 11788
adi3t4@r.postjobfree.com
7/10/2008 – 10/2018
Long Island State Veterans Home @ SUNY Stony Brook
100 Patriots way
Stony Brook, NY 11970
631-444-8500x745
Arthur Picciano and Josette Julian
Night Nursing Supervisors
02/99 – 03/2004
Roslyn Savings Bank
One Jericho Plaza
Jericho, New York 11953
Contact this candidate