Customer Sales, Accounts Receivable and Collections Specialist B2B
Resume:
Shirley M. Penick
adi3ni@r.postjobfree.com
PROFESSIONAL PROFILE:
* + years of call center customer service experience
* ***** *********** ********** ******** receivable, Business to Business, first party & third party
Adept in placing high volume outbound calls and receiving calls via auto-dialer in a fast paced environment
Excellent communication skills with a very good phone demeanor
Minimum five years experience in credit and collections in an office setting
Proficient in the following Software: Microsoft NAV, MK2, File Hold, Excel, Microsoft office, Microsoft word, Microsoft Outlook, PDF Format. Typing speed of 50wpm with data entry
Fantastic organization skills
Excellent people skills
Ability to work with individuals across all levels of an organization or working with minimum or not supervision
Excellent Communication & negotiation skills
WORK EXPERIENCE:
Randstad (Temp. Position)
Cummins Allison/Credit Analyst Mt. Prospect, IL Aug 2020 - Oct 2020
Works with the internal and external sales teams to maximize sales while minimizing the company’s risk. Works AR Team to provide support to customers.
Make 15 to 20 Collection calls a day, research invoice discrepancies, unearned discounts and past due balances to avoid aging problems.
Upload invoices to customers portals, process credit card payments and apply cash to customer portals.
Credit References verification by phone, email or mail.
Initiate past letter from letter writing service.
Mail out letters to customers with expired tax exemption.
Customer Master and e-billing request data entry.
Research billing address from return mail.
A thorough understanding of the Credit and Customer Service policies, practices and procedures.
Knowledge of general ledger accounts and their relationships with cash and A/R.
Process invoices electronically and follow up.
Respond to customer’s emails requesting invoices.
Update Customer billing profile.
Daily balance and bill
Sort invoices and mail or scan to pdf. sent via Email.
Robert Half (Temp. Position)
Credit Analyst/Label Master Chicago, IL Jan 2020 - March 2020
Reconcile and collect account receivable
Credit and AR status reporting
Respond to customer inquiries related to accounts receivable
Communicate regarding accounts
Analyze reports to assess customer financial stability
Call Vendor’s to inquire on balance of past due invoices
Beacon Hill Staffing/Oasis Financial
Customer Service Representative Rosemont, IL June 2019 - Aug 2019
Answer a high volume of inbound sales calls generated through a variety of media channels from consumers interested in applying for pre-settlement funding.
Document and present information on products and services.
Interact in on-boarding of new customers.
Unifin, Inc / Collections Representative/ Niles, IL Jan 2019 – Mar 2019
Handled inbound and auto-dialer for outbound calls averaging to 100 calls per day
Emailed business correspondence to borrowers
Disputed collections on credit, unfair items, credit reports, and inaccuracies
Negotiated for full balance of debt payment in full or offered settlement payment
Addressed Credit Bureau disputes, processed payments and gave authorization for payments being posted
Global Credit & Collections Corporation Chicago, IL Oct 2015 – Dec 2018
Collections Representative
Placed 50 outbound calls per hour using an auto-dialer
Confirmed payment delinquency and obtain payment commitment
Resolved financial conflicts and obtained payment resolution to pay off debt
Negotiated debt resolution on all accounts with delinquent customer through telephone contact to become current, while maintaining a high standard of professionalism
Processed payments by phone, post-dated checks, recurring payments through checking or debit card accounts for customers
Efficiently & courteously documented account details and method of payment
Navigated a computerized data entry system or other relevant applications
Followed knowledge of FDCPA and other regulatory guidelines for the collections industry
Help at Home Health/Caregiver (Part Time) Chicago, IL. Feb 2015 – Aug 2018
Planned, prepared and served meals to patients
Assisted with mobility and transfer; walking and physical activities
Assisted seniors with their medications and shopping errands
Provided companionship for seniors by having a cheerful and positive assistance at all times
Peryam & Kroll Research Corporation Agent (Part Time)
Chicago, IL Jun 2015 – Sep 2017
Handled inbound and outbound calls averaging to 75 calls per day
Recruited product testers from various companies to qualify for paid research studies
Scheduled testers to participate in a paid market research study
Multi-tasked through various computer programs
EDUCATION:
Edmondson Senior High School - Baltimore, MD
High School Diploma, 1983
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