Contact

***, ******** ********, **** ****

Crown Restaurant, Al Barsha, Dubai

+971********* (Mobile)

adi3i4@r.postjobfree.com

www.linkedin.com/in/azmat-khan-

a1a699a2 (LinkedIn)

Top Skills

Process Excellence

Employee Health & Safety

Compliance

Project Management

Languages

Urdu (Elementary)

English

Marathi

Certifications

Customer Service Trainer

Diploma in Operations Management

Lean Six Sigma Yellow Belt

Certification

Internal Auditor (ISO 9001:2015)

Lean Six Sigma Green Belt

Certification

Honors-Awards

Best Kaizan Award

Azmat Khan

Manager - Logistics (Last Mile & 3PL) at Apparel Group LSS - Green Belt ISO 45001 ISO 9001 ISO 14001

Dubai

Summary

Dependable professional from Logistics background having 8+ years of rich experience with large companies in Supply Chain Management core expertise into, Problem Solving, Operations, Quality Audits, Environmental Health & Safety, Project Management

& Business Process Excellence.

Public Speaker, Coach/Mentor, Problem Solver & Self Starter! Experience

Apparel Group

Manager - Logistics (Last Mile & 3PL) GCC

September 2020 - Present (5 months)

Dubai, United Arab Emirates

Flipkart

5 years

Lead - Central Operations (First Mile & Last Mile) April 2019 - September 2020 (1 year 6 months)

Mumbai, Maharashtra, India

Analyzing Zonal Audit reports (Business Audits, Customer Experience Audits, Material Handling Audits).

Ensuring immediate closure of Operational issues.

Coordination with Internal stakeholders to close the support functional issues.

Creation & roll-out of SOP's whenever required as per Business needs.

Taking care of all the new Project being launched from Central, acting as a POC for West Zone.

Creating & publishing weekly & monthly reports to give visibility on improvement delta.

On-boarding of new Vendors for expansion (to Cater Metro & Non-Metro city's).

Coordinating with Central for timely processing of their Invoices & payments. Page 1 of 5

Conducting Weekly & monthly cadence to discuss & brainstorm on Organization issues.

Using 7 QC tools to identify the root cause of issues reported by Operations team.

Created Internal Website (BI Integrated) for real-time updates on Customer escalations.

Facility Layout designing for new Sites/Delivery Hub's.

Driving Lean methodology, 5S & various Core metrics improvement pilot across the Delivery Hubs.

Ensuring all projects are delivered on time, within budget, and in adherence to service level benchmarks.

Conducting adequate knowledge/training sessions within the team and ensuring that the team is updated with all the required process and industry knowledge.

Taking care of Internal Hub Audits, Beat Operation Audit & Material Handling audits.

Responsible for overall external EHS (Environment Health & Safety) Audits readiness.

Sr. Executive - Central Operations (Quality & Continuous Improvement). July 2017 - March 2019 (1 year 9 months)

Mumbai Area, India

- Driving process improvement initiatives across West India (6 States) Supply Chain vertical.

- Planning & execution of Internal Audits & OHAS Audits (Employee Health & Safety) for Logistics wing.

- Cross-functional alignment to close the raised Non-Conformity's (CAPA).

- Challenging current state for next level improvement using Lean tools (VSM, Fish Bone, Pareto, etc).

- Facilitating the requirement gathering sessions between Quality, Safety & Operations team.

- Documenting the requirements in technical sections of the requirements document.

- Creating a High level and low-level process design documents.

- Creating and executing the projects as per the project plan.

- Managing the project deliverables & its quality as per plan.

- Project status reporting with all relevant stakeholders on weekly basis.

- Managing all the phases of testing activities and facilitating the UAT as required.

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- Coordinating with the functional teams with respect to the deliverables & its implementation.

- Monitoring the project progress and providing regular feedback to project teams on their performance and contribution to the project.

- Report project progress in weekly status calls. Highlighting risks to the project manager.

- Training to End Users

Executive - Operations (Quality & Continuous Improvement). January 2017 - July 2017 (7 months)

Mumbai Area, India

To Develop & deploy process metrics for each of the activities and building a continuous monitoring and improvement methodology. Identify the gaps, loose ends, bottle neck, wastes within the process. Managing improvement projects in various functions. Conducting process improvement / Quality methodology training as per requirement.

Planning of project & monitoring its overall progress and circulating dashboards on a regular frequency.

Ensuring delivery against business objectives, Continuous transition and adoption of new process driven activities.

Established seamless communication channels for problem resolution (created Internal Website for one-shot Communication).

Conducting Internal Audits to check the process implementation accuracy as well as to identify areas of improvement.

Accepting additional responsibility/accountability for assigned tasks. Managing Quality Audit score of Entire Zone.

Coordinating with Support Functions for effective/concrete Action Plans & closure of Non-conformity's.

Trainer (Customer Experience Coach)

October 2015 - December 2016 (1 year 3 months)

Mumbai Area, India

Conducting training on Company Induction, HR Induction, processes, Quality Audit, beat operations, behavioral and systems at Warehouses and Logistics Hubs.

Managing customers' complaints and giving prompt support/resolution. Doing effective implementation of processes, both physical and ERP systems. Delivering effective training within or as per agreed timelines. Page 3 of 5

Delivering process training to Delivery Executives, Team Leaders & Hub In- charges.

Recruiting & Conducting process training for new employees, up-skill training for existing/new verticals/categories and refresher training's. Developing/Creating Training Content for new Processes. Facilitating and conducting periodic refresher training's on processes. Maintaining and share training progress report. Maintaining records of results for training and retraining programs with RAG raiting. Obtaining Feedback from Participants and maintaining a record of the Feedback Scores.

YogurtBay

Store Manager (F&B)

May 2015 - October 2015 (6 months)

Mumbai Area, India

Managing all F&B and day-to-day operations within budget and to the highest standards

Ensuring excellent levels of internal and external customer service Leading F&B team by attracting, recruiting, training and appraising talented personnel

Establishing targets, KPI’s, schedules, policies and procedures UniverCell Telecommunications India Pvt. Ltd.

Head Billing & Stock Officer

2013 - April 2015 (2 years)

Gaurav Lemon Company

Cashier

April 2012 - February 2013 (11 months)

APMC, Mumbai.

Education

Sunrise University

Bachelor of Arts (B.A.), General · (2013 - 2016)

Sanpada College of Commerce & Technology

Page 4 of 5

HSC, Physics, Chemistry, Maths & Biology · (2010 - 2012) Page 5 of 5

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