Hollywood heights Room ***

Claim & Pretoria Street

Hilbrow, Johannesburg

Telephone

060-***-****

adi36v@r.postjobfree.com

FRANCIS PHIRI(PTAZWE001140819) ZIMBABWEAN

OBJECTIVE

I am a self motivated individual with good customer relation skills. I work well under pressure am used to work long hours and weekends.

SKILLS & ABILITIES

Good leadership skills, Monitoring Occupation Health and Safety Procedures, Conducting Disciplinary Enquiries. In charge of all operation Procedures, Customer Service Relations, Managing Profit and Loss statement to maximize profit.

EXPERIENCE

PROTEA HOTEL MIDRAND

Position held - Barman

From November 2009 - October 2015

References –Tobias Sibanda (078-***-****/073-***-****)

Duties

Serves guests in the bar and at functions.

Orders and collects beverages from the Cellar after determining needs per par stock levels,

writing out requisitions and having them authorized by the Food & Beverage & Manager,

Cleans bars and bar area, sets up bar display, prepares beverage accessories (lemons, cherries, olives, etc.) bar equipment and utensils per hotel SOP.

Ensures that uniform standards are adhered to by being clean and well groomed.

Prepares and serves beverages to guests at the bar or in the lounge area in accordance with the Hotel recipes and standards and in a manner which provides high levels of guest satisfaction.

Ensures revenue is maximized by up selling

Is able to deal with guest complaints and provide satisfying solutions to guests.

Prepares guest dockets, processes them through the register, maintains accounting records for cash and charges and deposits cash and reconciliation record as directed. ÿ

Initiates requisitions for operational supplies,

Repairs and maintenance work orders and has them authorized by the Food & Beverage Manager / Assistant Food & Beverage Manager.

Responsible for the standard of cleanliness and hygiene in the bar area.

Responsible for all operating equipment as well as all bar equipment including fridges, ice machines

Responsible for identifying and communicating possible maintenance requirements.

Observes all licensing laws and regulations and Hotel policies pertaining to the operation of the bar.

Maintains strict control of stock and cash and maximize efficiency of the bar set up to expedite service to guests.

PROTEA HOTEL AFRICAN PRIDE

From October 2015- to 06 February 2016

Position held – Ass Cost Controller

References –Mr. Devilliers Heymans (011-***-****)

PROTEA HOTEL FIRE AND ICE

From Febraury 2016 – January 2017

Position held - Cost controller

References Devilliers Heymans (011-***-****)

Duties

Recording of food and beverage costs

Adhering to all cost control procedures

Updating costing

F&B revenue and cost audits

Reviews purchasing procedures for all F&B items

Ensures compliance with documentation/authorization processes

Processes Food & Liquor accruals

Monitor inventories of Food & Beverage to increase inventory turnover

Participates in month end reporting procedures in relation to F&B stock.

Skills

Understanding of the basic accounting functions and strong analytical and numerical skills

Ability to perform bank reconciliations and managed sales and purchase ledgers

Able to work in a fast paced environment and cope with pressure

Ability to work under pressure and meet deadlines

Ability to analyze P&L statements, apply timeliness and accuracy in recording and reporting

Excellent written, oral and presentation skills

Analytical approach with good eye for detail

Strong strategic planning

Ability to build rapport with other colleagues, managers and suppliers and maintain strong relationships

Strong Excel skills; intermediate to advanced level

Someone with a hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems.

EAGLE CANYON GOLF ESTATE

Position Held Waiter

Duties .

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests

From January 2018 – 01 September 2018

Position held - Waiter

References – Martin Sithole 078-***-****

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