Manpreet Ratia

Flat **, Block C-*, Gulmohar Trends,

Zirakpur,Chandigarh.

Tel: +91-991*******(m) ; +91-828*******(m)

E-mail: adi35r@r.postjobfree.com

adi35r@r.postjobfree.com

Objective

I would like to work in a professional environment that provides opportunities for continuous personal and professional development, leading to a long-term association with the organization.

Professional & Academic Qualifications

Masters of Science in Hospitality Management, Manchester Metropolitan University, Manchester, United Kingdom in 2008

Bachelors of Science in Hotel Management, Institute of Hotel Management, Jaipur, India in 2006

Bachelor of Commerce, Punjabi University, Patiala, India in 2003

Senior Secondary in Commerce stream from Govt. Bikram College of Commerce, Patiala

Matriculation, Army School, Patiala (1998)

Publication - Article/Paper -

Lost Concept of EnoTourism in Punjab (Published ISBN NO. 978-93-86608-51-2

Challenges in Street Food Market (publication in Pacific Hospitality Review (ISSN 2320-1398), Vol 6. Issue 12)

Quality Assurance and Skill Development in Education (Published in Entrepreneurship in Hospitality & Tourism Industry (ISBN 978-93-89657-89-0)

Job Profile:

OPERATIONS MANAGER (January ‘2019 - present) The MGM Group, Aurangabad. The Salt- a business hotel under MGM Sports Club & Stadium. "The Salt" is an initiative of The MGM Group which believes in professionalism and maintaining standards of service in hospitality world giving a unique combination of business and leisure. The MGM Guest House named as Aagaman but gained popularity as The Salt- multicuisine restaurant. We have facility of various corporate meeting halls - 2 Boardrooms (fixed set up), business center, three meeting halls(set up as required)with audio visual provision.

Job Description

Overall in Charge of the hotel operations- Events, Conferences, Room Division, Food and beverage service, Sales & Promotion

Guest dealing for any major events and menu planning

Analysis of Monthly Sales report and Income and Expenditure statement

Daily Meetings with departmental heads- Food Production, F & B Service, Accounts, Purchase & Stores

Various promotional activities for events and restaurant.

Coordination with various vendors for operations

Planning and implementing various reports for smooth operations eg. Kitchen Checklist, Snag List, Daily Cash reports, Housekeeping Record book, etc

Planning and implementing staff policies and business strategies.

New product development-12 new rooms, pool side outlets, Courtyard restaurant, ODC, Boardroom, Hospital Catering, In House Bakery.

Assistance in Hotel Management Institute documentation such as Teaching Strategies, Research paper, Course file, Lesson Plans, Syllabus, etc

ASSISTANT PROFESSOR (August 2018 - Dec 2018):- Chandigarh University - UITHM, Punjab one of the Best Private Universities in India. http://www.cuchd.in/about/.

Food and beverage Lectures - theory and practical labs

Courses - BSc Hotel & Catering Management - Subject- Food and Beverage Service; Bar Operations

B.Sc Restaurant & Catering Operations -Subjects:- Catering Operations ; Food and Beverage Cost Control

Organizing Various students’ events

Preparing lesson Plans, Course File, questions Papers for finals

Examination Checking Team member

ASSISTANT PROFESSOR (April 2016 - July 2018) :- VIDYA JYOTI EDUCATIONAL SOCIETY, Chandigarh - Hotel & Catering Management Institute. Visiting Faculty and part time employee for Hotel & Catering Management Institute from January 2013 till March 2014. Full Time faculty from April, 2016 - 31st July, 2018

Job Responsibilities:-

HEAD OF THE DEPARTMENT OF HOTEL MANAGEMENT (JUNE ’14 TILL present)

INTERNAL QUALITY ASSURANCE HEAD (July 2017 till Present):

Job Responsibilities as a HOD

Planning and implementation of strategies required for student development and academics

Planning and improvising of lesson plans and teaching modules and planning of sessions and activities such as demonstrations, guest lectures, role play and case studies.

Organizing various activities for Faculty Development Program

Arranging various personality development sessions for students

Sessions relating to various departments of hotel industry

Ensuring extra curricular activities and competitions for students’ personality development.

Staff assessment on the basis of lecture delivering, situation handling, punctuality and assigned department’s up keeping and inventory.

PTU exam controlling for all the departments. Allocation of duties to team for exam sessions.

Organizing various inter-college events and competitions

Organize and plan activity planner and allocating departmental events in house and outside- educational and social welfare as well as brand promotion events

Job Responsibilities as a QUALITY MANAGER:

Total quality assurance in respect of Internal education programs of the Institute

Planning and implementation of strategies required for the development of Students, Teaching methodologies and faculty

Scheduling various assessment sessions of Faculty members, students

oPersonality development programs assessment by organizing mock interviews of students of all streams

oOrganizing various workshops and social welfare workshops by students in rural areas as well as schools

oCounselling sessions of students

oStudents evaluation - Class performance, Communication skills, Extra curricular, exams and assignments or projects

oFaculty evaluation - individual class assessment, result assessment, session assessment, projects and work shops assessments, extra responsibilities

Various report on the basis of overall education system with in the institute as per guidelines by UGC and University

Regular inspection and audits on documentation and sessions of faculty members to ensure quality improvement

Interaction and discussion sessions with team members to enhance teaching quality in the institute

Achievements:-

Best HOD award and reward in 2017

Best Teacher Award

Appreciation for Service as Instructor of Managing Service in Food and Beverage Operations by American Hotel & Lodging Educational Institute.

EVENT/BANQUET MANAGER (JUNE ’12 till Dec ‘16) at All Seasons Group, Chandigarh:-

Pre Event Meeting with Sales Team to get handover of the contract finalized for the event

Meetings & coordinating with Customers for the detailing of the event.

Coordinating between the customer and operations team e.g. Set up, Decoration, Menu (Catering)

Briefing the team to ensure the remarkable event for the customers

Ensure total quality management in all the aspects

Execution of various events in other states or regions

Follow up for the execution of the event

Post Event Meetings-

owith customers to get feedback

owith sales and catering team, to discuss the outcomes for future events.

FOOD AND BEVERAGE EXECUTIVE (July ’11 till June ‘12):- JW MARRIOTT, CHANDIGARH:- Events

Job Responsibilities:-

Provide constructive coaching and counseling to all associates, use Hotel Service assessment service check list to provide formal feedback to all associates.

Pre Event Meetings with sales team and other HODs

Menu Planning with Banquet Chef for social as well as corporate events

Detailing with Customers – up selling, Set ups, Menu, Decoration, etc.

Generate Banquet Event Orders to produce all the required information to respective Departments.

Post Event meetings with customer and department to discuss feedback

Manage groups or interpersonal conflict situations effectively

I have taken care of events like –

Larsen & Toubro Group;

CSIR – Council of Scientific and Industrial Research;

PGI MER

British Council Seminars;

IPL – Indian Premium League, Cricket

Glaxo Smith, and many more social events

TRAINING & PLACEMENT COORDINATOR:- CHANDIGARH GROUP OF COLLEGES, GHARUAN, Punjab) AUGUST ’10 TILL JULY ‘11:

Job Responsibilities:-

Taking various training sessions as per the requirement of Hospitality Industry

Training manuals for students for interview preparation and departmental norms

Giving Training and lectures to Hotel management and Airlines Tourism and Hospitality Management Courses

Student detail filing for training and placement requirement

Coordinating various hotels and resorts for training and placement of students

Personality Development Programs and soft skills sessions to Students

Preparing students for campus recruitment by conducting mock interviews

Training and placement coordinator

BANQUET SUPERVISOR AND COORDINATOR - SEPTEMBER ‘09 –JULY ‘10:- CABBANA ORCHID, PHAGWARA, JALLANDHAR, PUNJAB

The only five star hotel on Jallandhar Phagwara highway is the best destination for marriages, business parties and conferences. It has North’s biggest five star Banquets of 2000 – 2500 pax, and getting the positive feedback because of high standards of service.

Job Responsibilities:

Maintaining high standards of service & to ensure smooth flow of service.

Banquet hall setups and buffet setups

Preparation of Banquet Event Orders with coordination of Sales Team

Menu Discussion and planning with Banquet Sous Chef or Executive Chef

Dealing with guest inquiries and booking the banquets and meetings.

Coordinating with various events related vendors- Decorators, Florists, Lighting, Audio/Visuals, DJs, etc.

Training to the staff about the effective and efficient service

Maintaining Inventory reports, Guest Feed back report, etc

RESTAURANT MANAGER (OPERATIONS) - July 08 – July 09:- RAMADA INTERNATIONAL, MANCHESTER, UNITED KINGDOM

Job Responsibilities:

·Maintaining high standards of service to ensure the 100% satisfaction of guests.

·Promote guest satisfaction for steady repeat business

·Up selling products and services

·Daily Based operation training to staff on duty to maintain Standard Operating Procedures

·Overall operations of Food and beverage service department- Restaurant, In Room Dining, Bar, Banquets and Conferences

·Pre- event and post event meet with clients for quality assurance in corporate meets.

·Planning various strategies for busy match days and promotional events

·Fully responsible for handling and supervising business conferences and meetings.

·Cashing up at the end of the day.

·Inventory stock control and count

Food & Beverage Supervisor - Oct 06 – June 08:- GOLDEN TULIP, MANCHESTER, ENGLAND

Golden Tulip had a leading AA Rosette Restaurant owned by a celebrity chef Gary Rhodes and run by Stuart Plant. I had joined Golden Tulip as an Assistant to Food & Beverage and promoted as Food & Beverage Supervisor.

Job Responsibilities:

·Active participation in food and beverage service operations- Restaurant, In Room Dining, Conferences and Bar.

·Maintaining high standards of service

·Making bookings and reservations for restaurant

·Guest dealing- describing menu, taking orders and clear communication and coordination with kitchen department

·Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.

·Proper knowledge of food menu and beverages

Other Certificates & Exposure

·Industrial Training(2004):- 20 weeks Industrial Training Exposure in all the four major departments (Food and Beverage Service, Front Office, Housekeeping, Food Production) at Welcomhotel Rajputana Palace Sheraton, Jaipur.

·Part Time Experiences

·Sales Representative for Event Organizing Company indulged into social events

·Front Desk Office Receptionist and reservation for six months, Premier Inn, Manchester, U.K.

·T.V. Channel Presenter for a talk show on social issues named “savere savere” on channel DM Digital, Manchester, UK.

·Certificates

·First Aid at Work conducted by Myosotis Training Ltd. At Ramada Manchester Salford Quays

·Food Hygiene Certificate by Foundation Food Safety –level 2 organized by Whitbread Academy

·Food Safety in Catering –level 2 organized by Chartered Institute of Environmental Health

Skills Summary:

Professional Skills

Team player.

Very good Interpersonal skills

Analyse, compare and interpret facts and figures quickly to make sound Judgement.

Hardworking, responsible and have attention to detail.

Computer Skills

Six months diploma in computer applications

General exposure to computer operating systems like Windows XP

Opera, Micros

Interests & Hobbies

Painting makes me creative.

Listening to music for relaxation

Reading books (Fiction; Fav Authors- Khaled Hosseini, etc)

Punjabi stories narrator Channel –

www.Punjabilibrary.com

https://www.youtube.com/channel/UCPxc7S_kTtVG80K9-Issebw

https://www.youtube.com/watch?v=hAZ71-Pu8vw

Personal Information

Age: 37 years (05/12/1982), female

References can be provided, if required.

Contact this candidate